If I'm buying something from you, don't call me 'buddy'. You might think it's friendly, but you don't know me. In other circumstances, this would be appropriate, but it's not in a selling environment. Read the room first. I bought an iPad for my 90 yr old mum. I needed some checks made & went to the shop for advice. Your salesperson wasn't listening to my issue & towed the company line, explaining why I was in the wrong. I wasn't in the store to complain, I was there for help. Your salesperson was surprised that my 90-year-old mother didn't have an email address (???) Your salesperson was explaining that I was at fault for not understanding Apple's design concept. I became frustrated & your sales assistant told me 'Stop being angry'! So I walked out a furious customer & I will actively not by Apple products or services again. I rang the store number to speak to the manager, but rather that a human I didn't have any choice but to speak to an AI idot-bot. I've repeated myself multiple times to your AI bot. Your AI bot switched my call to a number that rang for three mins and dropped the call. You were very happy to take my money. But when there's an issue everyone disappears. I had Apple TV, which I have now cancelled because of this. Try finding somewhere on the Apple website where you can make a complaint. I couldn't find one. read more

I called in the Apple Store today while in Cardiff, having made an appointment as for some reason, I had a charging issue with my Iphone cable, despite it looking in near immaculate condition. As with any Apple Store, it is quite a nice, large store with. decent range of products and of course the staff do seem quite nice and helpful The 'genius' who served me seemed quite nice and helpful, and even had lots of high end gear, which you would expect to find in a doctors surgery to try and help with my issue. He also seemed nice and borrowed me a plug, which I had left in my hotel room so he could see the problem, which my wire just wouldn't charge at all. He got everything done quite quick, and he replaced it with a new cable, however he used the 2M cable as the cable I had previously was out of stock, this was more expesive anyway and should have cost £20.38 but was replaced for free with my AppleCare warranty. The 2M cable was better for me anyway, and felt like an upgrade. One of the reasons I continue to buy Apple phones, are not just because of them being great phones, but also because of the after-care support in their stores, which is something this store is a good example of. read more

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Aside from the stores on 5th Avenue and Regents Street, this is definitely the best Apple store I've ever been in. As someone who probably has a slightly unhealthy obsession with her iMac and iPhone (though nothing compared to some individuals), I'm in absolute heaven in this store! They have a fab selection of iMacs, Macbooks, iPods, iPhones and plenty of accessories, many of which you can of course test out for as long as your heart desires. The staff of course are just as infatuated by their products as the customers and in my experience are all incredibly friendly (after visiting the store three days in a row when purchasing my sisters iMac, we were practically on first name terms with the assistant helping us). Such is the nature of the Apple brand however, that I've generally found the staff to have little to no knowledge on details of future products. This doesn't seem to be doing any damage to Apple's profits (in fact it probably increases popularity). If you're having any problems with your Apple products the store has a genius bar, which I'm told is very good (though I've yet to have anything go wrong with my iMac). The store also runs sessions in how to use specific software, which can also be quite handy. So if you're after any Apple products this store is certainly your first port of call, and even if you can't afford anything it's still worth a visit, just so you can have the Apple experience! read more

Apple Store - Computers Near Me - Cardiff, XGM

Cardiff's copy-cat impression of Birmingham's Bullring would not have been complete if we didn't also get a brand new Apple store to complete it. This shop sells all Apple products, from iPods to Macs. I'm sure there are a whole lot of products that I should be mentioning here, you'll have more of a clue I'm sure. Everything in there just looked shiny to me. The staff are very well trained, as would be expected. But I find it difficult to have a proper conversation with them sometimes because all they know is Apple products, whereas I want to know what makes them different from others. If you see what I mean? The only reason I've not given this store a higher rating is because I prefer shops where there is a choice of brands to choose from. I'm not a dedicated Apple fan, and therefore would probably not go here unless I'd already done a lot of research and decided what I wanted. read more

Apple Store - http://www.apple.com/uk/retail/stdavids2/ - Computers Near Me - Cardiff, XGM

Made a booking on line at the genius bar on line for repair. spoke to advisor with an issue with my daughter with her ipods one wasnt charging i even told him with a message of her condition, he told my autistic daughter she damaged them because they were soiled, so i asked the question why did you tell my 13 year old autistic daughter they were not covered has she has only had few months and he showed me images under microscope of a little earwax on the plate and i said there is bound to be ear wax under the microscope told me they were soiled damaged not covered what has a little wax under microscope got to do with not charging, told the sales advisor theres no way they are soiled damaged because they havent left her bedroom and the sales guy scooped even lower and tried to sell my autistic daughter they would be £69.00 for repair but she would need another one at £69 and case at £69 and he said better of buying the new generation 3 he wasnt interest in repair he only wanted to sell me new ones how i could tell this guy works on commission while my others had 6 months warranty apple store really need to sort out this aggressive sales tactics not happy!!! and i bet we are not the first to experience bad sales tactics by apple. read more

This stores is really good. The staff are friendly and helpful. They were really informative and helpful to solve issue. The issue i had was fixed quickly and not waiting around to long. Great service would highly recommend. read more

I have only ever experienced such wonderful, polite and efficient service on a few rare occasions before. My 'Apple Saint' was Tom; just so polite and understanding in addition to being so adept at setting my new iPhone up for me. So refreshing to know that high standards of customer service can still be kept, with a smile and good manners. Well done and thank you Tom and all at Cardiff St David's 2 Apple Store. (yachtytaff) 10/10 read more

I wept when they told me they were opening an Apple Store in the St. David's 2. "Oh, excellent. I can't wait for all the hipsters to get their hands on their shiny new Macbooks. They'll be in the coffee shops everywhere, working on their screenplays and whatnot." I dislike Apple a great, great deal. They are an insidious little company that uses sneaky, dirty tricks to increase their market share (such as building iPods with materials that can only withstand a year of use before burning out to a) reduce costs and b) ensure the product must be rebought), and this dislike is made all the more intense by the unwarranted rabidness of their fanbase. Mac users, I can handle. They're just people. Apple fanboys, however, are cyborg terminators sent from the future for the sole purpose of annoying me with unfounded claims of superiority and their overwhelmingly undeserved smugness. The Apple store does little to alleviate this. read more

I'll openly admit I'm an apple fangirl. I don't even care how cliché it is, but if apple released a stapler, wrapped in tinfoil and smeared in butter I'd probably buy it. When St Davids 2 was built, rumours circulated that there would be an apple store and I waited with baited breath to see it. It's beautiful, it's shiny, it's full of overpriced things that make me smile. If you've never bought an apple product, go here and prepare to be sucked in by the atmosphere, friendly staff and tech related joy that's everywhere. The staff may not be as hot as those at AT computers in Morgans arcade but they can still hold their own. I rate this five stars because it literally makes me weep when I cross the threshold. read more

I rang the apple store as I had trouble booking an in store appointment online, the man on the phone was so RUDE, kept saying you're "mumbling" every time I tried to speak. He obviously didn't want to be on the phone. He then asked when I wanted my appointment, I said whenever's your earliest? and he shouted down the phone MORE SPECIFIC, I then said any time after three tomorrow. He then said again MORE SPECIFIC so I said 4pm he was so rude, it made me not want to go into the shop for my appointment. I don't get how people can get away with speaking to customers this way, when they're meant to be providing a service. I then had my appointment booked and asked how I could give a bad review on an employee and the man didn't really help and wouldn't find out who made my appointment. not happy at all read more

I just want to add a few things about this store. Firstly its really open and inviting, and there are plenty or products with different programmes for you to get your hands on and test out. There are lots of staff who are very helpful without being pushy or breathing down your neck. If you just want to have a play then your not getting to get kicked out. My other half recently bought a computer from there and the guy who served us made sure that he only got what he needed. He didn't try and up sell it or push him for bits he wouldnt need and then he only asked about whether he was a student to make sure he wasn't missing out on any discounts. This store also has a dedicated area at the back which hosts classes to teach you how to use their products, as a well as a repairs area. Personally I have had a Mac for years and only had one problem with it which was sorted out quickly. Their service is always next to none and this store is no exception. read more

I feel pretty confident in saying that almost everybody in the world owns a product designed by Apple. As Apple is a brand that is untouchable by any other companies they have a giant store located in St David's 2 shopping mall. It looks cool, it looks modern and it has technology coming out of their eyeballs. No matter what people think of the Apple store, it is constantly busy filled with people expressing their curiosity over the exciting products Apple have to offer. I remember when I first saw this store and being taken aback by it. As a huge Apple enthusiast I didn't hesitate one bit to enter. I enjoyed playing with all their products on display and only wished I had the money to afford some of them. However, after a while I have come to realise that this store is more of a novelty to me. I have been there to fix a few Apple products I have and the staff members have been sort of helpful. I had to book an appointment at the 'genius bar' once when the store was very quiet and I couldn't help but think why I couldn't sort out my phone there and then. They seem to take pride in themselves in customer service but to me it is more about the sales to them. You can't walk past the apple store without having a look inside because it is tempting when you see a lot of people in there. If you have the money and are also an apple enthusiast then this is the place to be. read more

Great customer service when I had to take my MacBook Pro in when I thought the hard disk had failed. The genius guy (i think his name was Matt) was very professional and new his stuff, but couldn't fix the problem during my visit as they needed to take a look inside so asked if I could leave it but I'd hear from them by the end of the day with what was wrong. My MBP was left at about 12:00 andI had a call from them at 17:00 to tell me it was fixed and ready for picking up. I couldn't fault the staff throughout all of them were very professional. read more

I have to give Apple a mention as whenever i'm in the city with my boyfriend, here is where i spend most of my day. Now, if you've got a headache (i always invent one after the first hour of watching him play around with various technologies) do not, i repeat, do not go in here. The super white lighting is always a concern for me as i'm a fan of dark and mysterious. The shop has a real sterile feel to it and i'm sure the staff are robots. 'Hi!' they beam, all with the same smiles. 'can i help?' to which boyfriend melts with graciousness and i fall to the floor, thinking, please not bloody more! Anyway, it's like gadget show heaven in here for the Apple make. They have everything and anything to do with the brand and are super efficient in talking you through whatever-computer-gadget-nonsense needs to be spoke of. As its a shiny new store, there's always flocks of people in there, i had a not-so-nice experience with a minor where she not politely told me to 'get out of the way bitch, i want to check my Twitter!' Upset, warm and now a little tear'y i ran to my boyfriend to 'tell' on the little runt only to find him and her playing quite sweetly on some Ipad game thing. Huh! Anyway go here if you heart Apple, or go to check the stuff out, go on your own if your companion has no technology in him/her whatsoever. read more

We were on a minor mission to buy my small charge (aged 9) a small charger (new) for her iPod Touch (also new). I knew we could probably get something cheaper elsewhere but my small charges' mother was going for the real deal and had the money to pay for it. So into the Apple shop we went. We found a nice man who sold her the charger for what I though was an unreasonably large charge. Then, strangely, she wanted to leave. I didn't. I wanted to play with all the lovely Apple goodies that were out on display and ready to be played with. I tried to persuade her about how lovely the iPad was and look! It does this! And that! If only I had the money! The small charge was bored and we had to go. I'll have to return on my own and spend some quality time with my aspirations. read more

This Apple store does obviously sell a lot of Apple products. However, the main reason why they excel is because they are there to help you with your Apple-related problems. And, let's face it, we've all been there - Apple aren't really that great. Nonetheless, once you've bought your product and it has almost inevitably gone wrong you can take it to these lovely people in this huge shop. It is a good thing it's so big in here; it's always rammed full of people clutching broken products with desperation on their faces. The staff are really knowledgeable and go out of their way to help you find a solution to your problems. They also have recommendations about the best course of action if there is nothing they can do. All in all, excellent. read more

Called in to the Apple store on a day visit to Cardiff last weekend. We helped by a young man who was very friendly and then passed on to speak to Matt . I explained the problems I had been having following my Iphone 6S dying and being passed from pillar to post from my network provider Three and Apple telephone support and Matt took it upon himself to take details and said he would look into this for me and contact me once done. Sure enough, true to his word, he contacted me again on Monday and by the end of Tuesday, had provided me with the necessary information I required to be able to go back to Three and place a warranty claim for my Iphone, which is currently being process. I could not recommend Matt enough, he has gone above and beyond his duties and restored my faith in Apple once more. Hopefully he will get some kind of recognition from his superiors for this, as it is truly what he deserves. Thank you Matt once again. M D read more

My favourite shop in the world! All the staff are really helpful, enthusiastic and friendly. Two of them even remembered me (both from the time when i bought my new mac). The products are great! Its fantastic you can play with them in the shop. They do workshops where they teach you how to do stuff and they're free and i've been to two and they were both really fun. The genius bar repairs is really good! I crushed my charger, took it in and went "Yeah, it was like this when i bought it" so they went out the back and brought me another one (it was the old one though) Then i broke the keyboard and they repaired it in two days. Then i broke the operating system and had to come in to get it fixed and while i was waiting for it to install they give me one of their computers to play with so i don't get bored. GREAT STORE, GREAT STAFF, GREAT PRODUCTS!!! read more

I have visited the Apple store 3 times to return faulty products. The first time was to have my iPhone 3 GS replaced. The whole experience was good from booking an appointment to having a replacement phone issued as the old one was faulty. The second time was fairly painful as I had to pay £240 to replace my iPad 2 as my girlfriend had dropped it. Although it was dropped, it was literally from a seated position onto a very soft living room floor. Ironically, I had purchased a protective cover from Apple which came off when it was dropped and the spine on the cover pierced the screen on the iPad 2. I would expect the iPad to be more durable but the bottom line is that the drop caused the damage. The service received from the manager at the apple store in St David's was appalling and their complaints department based in Ireland are obtuse, rude and ignorant. Less than 3 months later, the replacement broke. The off button does not work, applications are closed unexpectedly, the screen freezes, it turns off and will not turn back on unless plugged into the mains.... I called in the store on the off chance of getting an appointment but after 20 minutes trying to get the attention of an employee without success, I rugby tackled a manager and asked if I could make an appointment (I didn't really but I was waiting so long I did toy with the idea!). I was given a telephone number to make an appointment the next day. I spoke to technical support that were very helpful and put me in touch with the Cardiff store although I felt at this point I had gone around in a full circle! The store said that they could make an appointment for the following day but as I live a fair distance away they would call me the following day first to avoid a wasted journey. Nobody called back but I did receive an e-mail to go to the store. I got to the store and there had been a mix up with the appointment and it had been made for the following day. I was eventually seen about 30 minutes later and told a replacement would be given. At this point I simply wanted a refund as the service received was appalling and the fact that I now have a few months left on the warranty means if it breaks down again returning the product will be impossible. After exhausting all avenues, the 'Genius' that served me said that would be OK and proceeded to issue the refund. After scurrying to the back room he came back and said he couldn't as it was not registered to my name. Not a problem, it was bought by my girlfriend as a Christmas present and she was with me at the store. After 30 minutes the 'Genius' said that they were not prepared to offer a refund, only a replacement. His manager said the same even when I referred him to the Sale of Goods Act 1979 (I had spoken to consumer direct prior to my visit to clarify my rights). The manager did not care that the 'Genius' had already offered a refund and was going back on his word. I will never step foot in an Apple store again due to the appalling attitude of that manager. Apple is the most value brand in the world but I feel this is an image made up of smoke and mirrors as when it comes to customer service they are abysmal. Unfortunately there is very little competition at the moment so I would not say avoid Apple products but I would say avoid the St David's 2 store in Cardiff and go to John Lewis for any Apple purchases as they are very near and they do care about their customers. I feel John Lewis would fight might corner against Apple should any issues arise with a product purchased at their store. read more

Staff are incredibly helpful and it is easy to get their attention. Willing to research and go that extra mile for the customer. I know some staff are computing undergraduates or graduates so well done ton apple for taking the trouble to recruit qualified staff. Shop is always very busy. read more

Went to the Cardiff Apple store last Friday morning to buy a 32gb 'white' unlocked 5s.The store wasn't very busy, for sure I've been in this store (and Regents Street, Covent Garden and other Apple stores) when they've been much much busier. I was expecting the normal efficiency. Didn't get it. Asked an Apple employee (who was standing behind a barrier in front of a stack of 5s phones) if I could buy a 32gb 'white' unlocked 5s - 1st time. He directed me to another Apple employee standing closer to the store exit. Later described as some sort of store co-ordinator. Asked the co-ordinator if I could buy a 32gb 'white' unlocked 5s - 2nd time. He said that we'd have to wait a little while as all staff were busy. After approx 5 minutes, asked the 'co-ordinator' if somebody was getting the phone. The co-ordinator said he was waiting for an 'advisor' to become free and despite having the ability to take payment his role at that time was to co-ordinate customers. An advisor became free - I asked for a 32gb white phone - 3rd time. She turned to 'the same employee standing behind barrier' and asked for 32gb white phone - 4th time. He said he didn't have one on the shelf and they'd need to request one from the back!! At this point I expressed my frustration at being bounced around the store and said I wished I'd ordered on line to which 'Mr Behind the Barrier advised me 'go on line then'. He continued his customer care by advising me that they were the only Apple Store in Wales - was he trying to tell me I had to put up with bad attitude and service because I had no choice - he also advised me what to do if I wanted to complain and other words of wisdom.At this point I had switched off. I paid for the phone and left. Not one of the Apple 'Advisors' that I spoke to 'Advised' me that the 5s doesn't come in white so they took it upon themselves to sell me a grey one which I didn't discover (and certainly didn't want) until I was home. Monday morning - Just spoken to one of the managers who was obviously apologetic about our experience and has put aside a 'white/silver' phone for us. Going into Cardiff now to the Apple Store to sort this. Will let you know the outcome. read more

apple staff it seems excel at being extremely rude towards customers in the cardiff branch ...awful experience every visit i have come out of there unsatisfied with the results.. they contradict each other, talk over you and cant wait to get you out of there!! its ok if they are late seeing you but they are very ignorant if the customer is late.. i reminded one them i have several apple devices, and that ive spent a lot of money ...... ..... they are there to do a job...to help their customers ..... ...who pay their wages!! read more

I am writing to inform you of a very rude member of staff that works in the Apple store, st Davids, Cardiff. lat wednesday 27th March, myself and a collegue went into this store to try and find help on a boken iphone. On walking into the store we noticed that we were the only ones on the premises apart from two apple workers who were chatting and leaning on the counter at the front. As we approached they took no notice of us and carried on talking. We waiting while they finished there conversation in which we said "excuse me i was wondering if you could help us" On this one male worker turned to us - still leaning on the counter - but didnt reply. My collegue showed him the broken iphone in which he laughed before saying "theres nobody here that can help you'l have to come back tomorrow" No apology or sympathy what so ever. On this i then replied explaining that we had driven over an hour to get there from pandy nr abergavenny and was it not possible that someone there could tell us what was wrong with it. The reply i got to this was a simple "no" from the worker and he just stood looking at us. After this we left straight away and as you can imagine this was a complete shock. For someone so rude and obnoxious to be working in such a well known and respected store where myself along with my family have spent thousands of pounds. In the past we have always had a very good service and always recommended apple to friends and family but after this we are all left deeply upset and angry. read more