1. Solutions Auto Group Lawton

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Lawton, OK

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Solutions Auto Group Lawton

1.0 (1 review)
Closed • 9:00 am - 6:00 pm

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7 years ago

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Billingsley Hyundai - North New Vehicle Display & Signage

Billingsley Hyundai

(11 reviews)

We live in OKC and actually drive down to this Hyundai dealer. We have bought a 2020 Santa Fe…read morethrough the salesperson Chris, and then a couple of weeks ago a 2020 Sonata Limited through the salesperson Adam. I have to say that both buying experiences were absolutely wonderful. Chris and Adam were both very helpful. I know that the dealerships make money when financing through them, however, since we were paying cash, they didn't have many options but still managed to lower the price of the car. I highly recommend this dealership if you're in the market of buying a Hyundai and stay away from the ones in OKC.

Our experience with the used-car sales team was extremely disappointing. We were initially quoted…read moreone price, but after agreeing to move forward and requesting the final total, the price increased by more than $1,000. We understood that documentation fees would apply, but we were told the additional increase was related to required safety-feature upgrades. We drove from Tulsa to purchase the vehicle and texted the sales team to let them know we were on our way, but received no response. When we arrived, we were told the vehicle was not ready and might require several more hours. We later learned that parts had been removed from our vehicle and used on another vehicle, meaning it would not be ready for pickup at all. We had to return to Tulsa without the vehicle. The sales team then assured us that all repairs would be completed and the vehicle would be delivered the following week at no additional transportation cost. However, the following Monday, we were informed that they had begun using a new transport company and that we would be responsible for the delivery fee. Because of the unexpected price increase, poor communication, and changing commitments, we decided not to proceed with the purchase. This experience left us with serious concerns about the dealership's reliability and business practices. We are very disappointed with how the situation was handled.

Milo Gordon GMC, Buick and Cadillac - Milo Gordon AutoMall

Milo Gordon GMC, Buick and Cadillac

(11 reviews)

For starters. The people at their service department are by far the worst team I've ever dealt…read morewith. My vehicle was diagnosed by their "technician" with a problem in the fuel system. When trying to fill up it would only allow the pump to put in $5 or less. I was informed that the gas tank and some kind of filter needed to be replaced. The part (Tank) needed was not available and that it would take at least one day for it to come and that they would have the vehicle ready for pick up in 2 days. At this time I told the gentleman to go ahead and order the part, The part arrived 3-4 days later. I called and was told that there were delays with the delivery ( really?) and that the vehicle would be ready late that afternoon. At about 45 minutes before closing I called but was asked to leave a message and that they would call me. Guess what? exactly, no call and no updates. Next day, called again and I was given the same story about leaving a message. I waited and since their personnel didn't call me I decided to go by the dealership and check in person. Well, the gentleman told me that they were working on the vehicle and that it would be ready before closing. I'm not sure about it being ready but I was able to pick up my vehicle that day. Left the dealership and went straight to the gas station. To my surprise the problem was alive. Returned to the dealership, was told that the qualified, certified and verified 'technician" was not available and that first thing next morning they would check the vehicle again. To make sure things didn't go south I was there before opening. Here is where I started to doubt their skills. The technician said the the problem still exist, Duh! I asked if anyone checked or even tested to see if the problem has been fixed before the vehicle was returned to me? they all looked at each other and I swear it was as if a remake of an episode of the three stooges was being taped. Well now I was told that even when the tank and carbon "filter" or whatever else it was replaced that this problem may occur. How can this happen with so many expensive parts being replaced after your accurate diagnostic? Sir, we are going to check and without a doubt the vehicle will be ready this afternoon. Oh this is awesome! now I have their word and nothing can go wrong because they have given me their word. That afternoon, I went to the service department to pick up my vehicle and not only it wasn't ready but it was parked outside with a flat tire, subway sandwiches wrappers on the console and bird "poop" all over it. Once again there was no explanation as to how any of this happened. The Certified, Qualified and Verified 'technician' said he didn't move the vehicle and I guess he didn't noticed it was missing? by Now, now we were into the holidays and it took a few more days to hear back or get a call back. I was told that they found the problem, Alleluia! it turned out it was the least expensive and easiest to replace part. So in short, my vehicle was diagnosed with cancer, Treated for Leukemia as if terminal but it was only a common cold. Good to know I had all those expensive parts replaced by a Trustworthy, Certified Qualified, Verified and well supervised team! !

If i could give minus stars I would. call early today for a recall was told…read morethey would get back to me at their convenience, I wish I would have said that last year when i paid cash for my truck.

Solutions Auto Group Lawton - usedcardealers - Updated October 2026

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