I went to Dr. Mittl for an annual eye exam and to make sure that my glasses prescription had not…read morechanged. I didn't have to wait long for an appointment, but I was a displeased with the procedure for seeing patients, which is first come, first served on the day of the appointment. He starts seeing patients at 5pm (although he was at least 30 minutes late the day I was there), but the sign-in list opens at 1pm. For those of us able to run over to his office around 1pm to get our names on the list, this system is annoying but workable - I was #2 on the list. However I feel bad for those people who would have showed up at 4:30 or whenever to find a bunch of names ahead of them. There were families there who obviously were resigned to making a night of it - sending Dad to the nearby Wendys to get dinner for everyone, etc. When Dr. Mittl arrived, he walked through the crowd of waiting clients and put in the dilating eye drops. Thus far I'd not been impressed, but that changed when I was actually in the exam room. Dr. Mittl was a soft-spoken man who seemed both kind and competent. He did the necessary tests, wrote out my prescription, and wished me a good evening. My eyes are thankfully problem-free, so it was a fairly quick, routine eye exam. I would return to Dr. Mittl, but I wish he'd change to a more conventional scheduling system.

Wonderful patient kind caring doctor so glad I found him. I suggest him to all my friends and…read morefamily.

Stay far away from this place a straight scam to get you in for a appointment. Once they charge…read moreyour insurance you never hear from them again. They don't pick up the phone when you call to get your results. They bill you again even when you have coverage. They say you own them money. Smh

This place seem nice at first waiting wasn't that long. Doctor was nice checked me gave me referral…read moreto get test done. Took about a month and a half to hear back from him with results. He calls my phone unknown number leaves a voicemail saying to call if I have any questions. Still haven't heard my results I kept calling and calling and calling the office to speak to someone it's always a voicemail. Get this the front desk said they would make an appointment for my MRI they never did I ended up making my own appointment. 3 weeks later she said I'm approved for my test so she will make an appointment. I told her I have an appointment already. I'm still in pain and nothing hasn't gotten done yet.I should of check Yelp before going to this place.

I highly recommend Dr. Lizza !! first saw him about 5 years when I had a problem. His diagnosis…read morewas right on ! he takes his time and cares about his patients. I recently moved but will travel back to NYC to see Dr. Lizza

I can't say "I've experienced better" since Dr Lizza performed my first surgery (at Lenox Hill…read moreHospital). While the CT Scan and surgery was taken care of right away, there was no transparency in terms of costs (from Lenox Hill, the doctor, nor Anthem Blue Cross Blue Shield) and there was no follow up what so ever. I was told a stent was placed inside of me and it was going to be removed later after an evaluation. Days go by after telling the doctor I was still bleeding and not a peep from their office. Clearly they don't care. Update: Spoke to the doctor yesterday and he stated that his assistant will call me in the morning to set up an X-Ray for today. That never happened. Two stars has become one.

Why does an appointment patient have to wait 2 hours to see the doctor? Are patient's time worth…read morenothing? Do they charge less for the appointment when the wait is extensive? If you can't support the time- don't book the appointments. Why make patients wait 2 hours.

Had a little wait. Receptionist was nice. I have diabetes so…read moreI had questions which were answered to my understanding. Luckily exam went well!

I recently went to a local hospital because of a pretty bad eye infection. They sent me home with…read moreantibiotics and said to follow up with an ophthalmologist in 1-3 days. The next morning my eye was much worse, so I call the phone Dr Kramer's number I explained my situation and as it was the day before Christmas, 12/23, I needed to see the doc asap. The "gal" took my information and phone number and said she would speak to the doctor. I was called back shortly and told the doctor wouldn't see me and that I should go back to the Emergency Room. Ophthalmologist's on SI wouldn't help me..no compassion in doctors offices any more. Kids run the office and they have no care about a patients needs. The Doctor's and theirs staff on Staten Island need to feel for their patients as if they were their parent of children...I think that would help!

Dr. Kramer is a great doctor. Understands every thing concerning the eyes Never had a problem with…read morethe staff. Usually the better the MD the longer the wait

Came here on a Wednesday afternoon around 1pm. There was no wait and I was seen right away…read more Front desk was friendly, as a returning patient I do recommend this office if you are close to their 8th ave location. Everyone was quick and efficient in their own ways. They're also thorough and will give answers to any questions you have. This clinic accepts cash and card. Card has a fee if you dont have enough cash. Highly recommend calling in to make an appointment beforehand or you would have to wait for a while.

I came here for an annual eye exam. I actually haven't gone through a comprehensive exam for years…read moreafter my previous doctor stopped accepting my insurance. My parents came to see Dr. Roberts since COVID and praised their facilities. I finally decided to try coming after my parents' good experiences. I'm actually changing my insurance next year, so I don't think I will bother coming again even if they accept the new one. Multiple things I don't like: - They don't accept FSA/HSA cards. They charge a fee for regular credit cards too. I think it's so unreasonable for health facilities to accept insurances but not insurance payment cards. Everyone in this community is just used to paying things by cash and no one bothers with insurance cards. I can't tolerate a provider that doesn't match my lifestyle needs. - Crowded and long waits. When my parents first going during COVID, maybe less people went to non-urgent doctor visits, but they were saying how the waiting room is very spacious. When I went, I spent 3 hours at the clinic and most of my time was spent waiting. I was literally bumping shoulders with other patients sitting and waiting there. - Waiting room window. It's so sunny in the afternoon. Their blinds are insufficient to block out light. When your pupils are dilated (or anyone else there with eye problems), it's not healthy to be sitting in such a bright environment. There's not that many places you can look away to since the window lights up the whole waiting room and would reflect off of the furniture. I literally spent so much time just staring at my own lap. - Getting handled by multiple people. If I remember correctly, I went through maybe 5 different people for each step of the examination (plus plenty of waiting in between) including Dr. Roberts. It didn't make me feel like they were specializing steps. It just made me feel like I was getting whisked around from person to person. I didn't know who to look out for to go to my next procedure or who in general is taking care of me. In fact, I can't even tell who is Dr. Roberts until I finally met a woman who introduced herself as such. I literally haven't seen her around the clinic all afternoon except when she came to see me. - Rude attitude. My discussion with the reception around FSA/HSA cards was fun enough. I also don't like how they don't explain what needs happen at each step. I literally haven't been to an eye doctor in 5+ years. Don't complain about me hesitating over where to put my head and stuff. I keep having memories of a previous eye clinic where the machine blows a puff of air in your eyes to measure pressure or something and I hated it. I can't help but think about that whenever my eyes get really close to any apparatus and naturally jerk away. I can apply eye drops myself by looking into a mirror and placing accurate drops, so I don't do as well when people just drip things from mid-air. I don't appreciate hearing a rude comment about how I am sensitive. Regardless if I am or not, you should be treating patients with TLC.

Dr. Wald Save my grandmother and my 2 other friends eyes. My grandma had choroid retinal detachment…read moresaw her regular eye doctor Dr. Ko. Dr Wald was able to do surgery for her and save my grandma eye's. My 2 other friend eyes had retinal tear because they wearing thicken glasses. Dr Wald did laser for them. Dr Wald said if not treat it with laser will have torn retina like my grandma. Thanks all the good work from Dr Wald. Very busy office and little long wait. I guess he is worth for the wait. Dr Wald spoke very soft and educated me alot of eye ball.

I've been a patient of Dr. Wald's for years. Yes, you'll encounter very long wait times in the…read moreoffice, but this is due partly to the fact that they don't turn away walk-ins. He is an excellent, knowledgable, thorough Doctor, and he is worth the wait.