I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

The Cottages section is a perfect place to spend retirement years. Our apartments are spacious and…read morefully equipped. I love my kind and thoughtful neighbors and the warm, professional staff. The food is good. There's self-directed group exercise classes 6 days weekly. Plus plenty of activities - including Bible study two days a week for those of us so inclined. I'm an active 74-year old living independently in The Cottages- knowing a 3-story quality assisted living facility is next door when I need it. And a Memory Care program too. I highly recommend Carmel Village.

Keya not sure her position but she is very rude. I'm sorry my patient moved there from Kingston Bay…read morewhere everyone I encountered were so nice

So my mother-in-law was there I'd like to break down the care. The staff is nice. It's clean. The…read morefood is good but for memory care there are lots of downfalls first they keep everybody around the small television in our room. They promised many activities and things they'll do, but it never happens. they have a nurse practitioner which they call doctor because he's a doctor in another country and Lvn named Nate who lacks complete empathy and compassionate, and should not touch any patient their. The medicine staff and caretakers are great with the patients when they can, but they're very short staffed I feel oakmont is a great place. It's very expensive but they need more Staffing so be aware that they over promise and undelivered what they can give you but they are trying.

Facility is so clean and everyone seems happy to be there and there no smell and have a lot of…read moreactivities for the seniors. Staff is very friendly and personable and seem to care for the people living there.

Cottonwood/Westmont is a beautifully maintained facility, but the staff is what makes this a true…read moreHOME. During the weeks before we moved my grandmother into her new home, my mother and I visited Cottonwood/Westmont many times, at different times of the day and evening. We were always welcomed, but more importantly saw the amazing staff interacting with the residents with respect and genuine caring. In the weeks since her move, I have seen my grandmother come to truly enjoy all the members of the Cottonwood/Westmont team. My grandmother was hesitant to move to assisted living, but I'm happy to say, she loves her new home. Cottonwood/Westmont is a thoughtfully planned, person-centric, secure and welcoming HOME.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

Office personnel was very polite and kind. Unfortunately the type and quality of care was horrible…read more My mother was there all of 3 months and in that time she was hospitalized 2 times and at one point had a black eye, then her finger was smashed and bleeding and all staff had no idea what happened. After my Mom was removed they changed all the staff in that home. Hmmm, It makes you think why? Sorry I would not take my family member there.

These care for there patients elderly clients as family so caring lovely staff.They go above they…read morecelebrate each persons birthdays as family they are very gentle always smiling when I come to see my mom Sue.she is in hospice and in the best care.Thank you to the staff always Tammy and my brother Rick Highly recommended.

I highly recommend Green Gables Care Home in providing care to elderly family members. They have…read moreprovided care for my mother-in-law for over five years. They treat her with respect and dignity, ensuring she is clean and cared for. Meals are around a family dining table with conversations and interaction. Residents are provided around the clock care from staff that look after her needs and always welcome family visitors. Staff knows us by name and informs us of any changes or updates when we arrive. The care facility is a family home atmosphere which is inviting, non-hospital environment, which made for an easier transition from her home to Green Gables when she first arrived. Lorik and her staff took the stress off us, putting our mind at ease that she would be taken care of like family. Leeann Errotabere

I want to update my review of Cedarbrook Memory Care. I spend a lot of time there with my mother…read more We love the outdoor spaces and they have rocking chairs with just a really nice. My mother found the rocking chairs inside. She's very happy with them. My mother is so sweet and kind to everyone. We have made friends with many of the residence and visitors.!

My dad was at Cedarbrook for 3 months. My review is only a reflection of an issue we had his very…read morelast week there. As a backstory, my dad has Lewy Body dementia and can unfortunately get very aggressive. He is 61 years old and strong- not at all your average dementia patient. Care staff was more than patient with him and I can't express how grateful I am for them. There does seem to be lots of miscommunication between care staff and management about resident behavior, as I would hear that he was doing better from management but care staff would give me the real story of how his aggression was not getting any better. I made the obvious decision to move my dad because Cedarbrook was just too big for him and he kept having issues with his aggression. It just was not working and that's not fair to put on anyone. I received a call the day before he was set to move that he was out of a certain medication and they were having trouble getting it filled. He had been out for a few days and they waited until him moving to let me know. The reason his medication couldn't be filled was because it's a narcotic (Ativan) that can only be filled every 30 days- the length of his prescription. Long story short, almost half of the bottle was unaccounted for. I reviewed the medication log with the director of nursing and she stated my father refused to take the medication and it was discarded each time. Sounds reasonable, but why wasn't that documented? Especially with a narcotic that is extremely monitored and will not be refilled early. During this, a staff member (I believe her name was Bao) also admitted that since my dad was out of this medication, they had been borrowing some from another resident. Again, my dad is extremely difficult, but that makes me upset for the other resident and their family. I should have been notified immediately and been given the opportunity to reach out to his doctor for assistance. No residents should be sharing a medication, EVER. Please be mindful of bringing your loved one here. Nursing staff on the floor is great, but they need better management and a stronger set of policies and procedures in place.

My grandfather was a resident at this facility for less than a week before he had to call an…read moreambulance for himself at 2am due to falling in the middle of the night after no one answered the call button. No one was even awake until the medical personnel came knocking on the doors. My mother, who is his emergency contact, was not contacted until MANY hours later and all she received was a text message, not even a phone call. Extremely disappointed by the level of care he received. When you trust someone with your loved ones you expect them to be readily available and fulfill their responsibilities as caregivers.

The staff is extended family to me.my mom has been in there care alost1 year.Yes it is hard to…read moreplace your special loved one the people are so compassionate very patient .my mom is always well dressed. The staff even sends small videos such as her exercising with the group. The place as down home welcome hi I am home when you come to. See Mom.The staff are wonderful friendly people.Thank you all for caring.Tammy Heinrich's susans daughter.