I've been here since Oct. 2024. Staff are friendly and caring. Everyone learns your name within…read morea day and address you by name and not any usual "fake sweet names" reserved for elderly. I have only one complaint and it's a big one. The food is terrible. It is inconsistent as though a bunch of unqualified staff are helping out in kitchen. The mashed potatoes or whatever are too salty, too spicy, to eat? Chef says, "sorry, "they" get carried away sometimes." For the amount we pay, I don't expect a restaurant meal every day but very close to it. The cheapest frozen cuts of meat are used, the meatloaf, Salisbury steak texture is that of dry cardboard. One time Salisbury steak was served. It was a 4x4 less than 1/4 quarter inch slice of something. Vegetables all seem to be frozen and is always squash and carrots w/onions or broccoli, cauliflower and carrots, either under or over cooked green beans. We must'nt forget the corn! The menus rarely change, seems to alternate between 2 or 3 standard menus. On weekends there is a lot of hot dogs (chicken), sloppy joes, etc. My biggest concern other than not enjoying food anymore is the nutritional values. I'm diabetic, never had a problem with keeping in control with diet. However when served a meal of 4 baby back ribs (little actual edible protein) with sides of Mac and Cheese, Potato salad and Corn, keeping diabetes in control becomes a chore. My solution is to prepare as much as possible in my microwave and feed myself. That isn't working. I've been dealing with horrible diabetes symptoms and am in process of working with my doctor to fix it. Another major problem with my use of the dining room is I'll be fine at start of mealtime, however, they're so short staffed that sometimes it takes almost an hour to get food by that time, I'm in diabetic hell. I don't require special food or services. Just better. TruWood by Merrill Family needs to loosen their pocketbook and buy better quality, perhaps more qualified kitchen staff, more serving staff and try a little food diversity. Just cause we're old doesn't mean we're stupid. We know when things should be better. Furthermore, they have a monthly meeting with Chef and facility general manager for residents to air their complaints. I've attended and spoken out. All we get are excuses and platitudes. I'm not the only resident to complain about the food. Admittedly it's better than having to do it yourself, however, it needs to be done consistently well, served quickly, salad should be fresh, soup should be hot. If you're gonna do it do it properly. Other than the food quality and inconsistency,shortness of staff in kitchen and serving there are no reasons to hesitate to put yourself or family member here. It's a welcoming place with interesting activities.

The place is great, and the staff is remarkable. I moved my mom here from another facility out of…read morestate, and we couldn't be happier with the overall experience. Beau and his team have gone out of their way to get my mom involved in activities and encouraged her to get out and meet other residents. I highly reccomend Truewood! John

My mother seems to just keep going into the hospital, then she comes home for a bit, then back she…read moregoes???? Gotta get this part right at least. I am trying to plan a wedding and this is just impossible! When do people get to get married again where they want to get married or do we all just have to go downtown still to get married? None of this makes any sense to me...... My parents live in one of the richest neighborhoods in town and I still can't get anyone to take care of them at home??????? Idk, anymore, but I am going to figure this one out for sure.

The Fresno Guest Home was the best choice for my grandma who at 103 years old could no longer live…read moreon her own. The level of care they provide is unlike any other. They treated her like family and we were always updated on her care needs. I can't thank the staff enough for the love they showed her in her last days.

The manager left a note on my prior review just your typical BS statement so I thought I'd update…read moremy review. How about that picture of my mom's foot? That's the quality care you get a San Joaquin gardens. Two and a half months ago there was no sore on the foot. Now it's got gangrene and will have to be amputated. Go ahead send your parents here. Good luck

Admittedly, we can only offer a visitor's perspective, but we were VERY impressed. We attended a…read moreresident's art show, and we're able to speak to many residents. Every one of them looked happy, healthy and fully engaged. They chatted happily about the lifestyle there, and were justifiably proud of their art, some of which boarders on museum quality, and all of which was expertly done! We got a tour of the property, and oh, my gosh! It is gorgeous. Well kept, clean Mediterranean style design. The amenities were many and varied from restaurants to a gym, from a residents' garden to clean, spacious, well equipped common spaces. There is also a facility tram, much like a combination community bus and taxi, which can be hailed on demand from convenient stops throughout the community. We noticed some negative Yelp reviews for short term convalescent care and we asked about it. Apparently some short term patients come expecting hospital level care for which The Terraces is not equipped. Understandable from our perspective. In general, this community of seniors is a wonderful facility. All of the staff we met were caring and friendly, and all of the residents we met seemed wholly satisfied. If this is a service you're researching, we highly recommend including this facility on your considerations.

I was given a tour of the 1-bedroom. Lots of storage space in the kitchen, a pantry area behind…read morethe door in the bathroom for towels, etc and a large walk in closet in the bedroom. Downside is that there is a waiting list. There is a $500 fee to get on the list but it can be either refunded or put towards the community fee or rent for your first month's rent when you move in. If you decide you don't want to move in when your name comes up on the list, you can decline but your name remains on the list.

What's not to love about the place. It is ran professional . Housekeeping is on top of cleaning…read more The residents are happy there are many activities for them to do. 5 star dining.

My young daughter and I are frequent visitors of Atria Fresno, staff and Melissa are supportive in…read moretheir local community. the employees and residents are very welcoming and all seem happy to be there! It is a beautiful community well kept.

Our mother is a resident at Atria Fresno, in the Assisted Living section. Care Givers have taken…read morethe time to know her individual preferences including how best to wake her, what music channel she prefers, and even sing and dance with her from time to time. The dining room staff is friendly and help make meal time something residents really seem to look forward to, by not just providing meals but talking with residents, and listening. The nursing staff monitors all medications, including requests for refills and clarifying instructions with physicians. The nursing staff has also been invaluable in keeping resident's family informed of communications with physicians office, and any noted changes in resident's needs or behaviors. The staff provides a positive, friendly, healthy atmosphere for our parent. This review does not rate the physical facility or maintenance.

The Cottages section is a perfect place to spend retirement years. Our apartments are spacious and…read morefully equipped. I love my kind and thoughtful neighbors and the warm, professional staff. The food is good. There's self-directed group exercise classes 6 days weekly. Plus plenty of activities - including Bible study two days a week for those of us so inclined. I'm an active 74-year old living independently in The Cottages- knowing a 3-story quality assisted living facility is next door when I need it. And a Memory Care program too. I highly recommend Carmel Village.

Keya not sure her position but she is very rude. I'm sorry my patient moved there from Kingston Bay…read morewhere everyone I encountered were so nice

Recently helped relocate my Dad to these apartments. Great office staff that made everything easy…read more Grounds are super maintained and apartments are spacious with lots of storage. Gated and very quiet for seniors. They offer transportation services weekly for doctor appointments and shopping and even have someone who comes in to do haircuts and manicures. My Dad loves it there!

Been in my new apartment for a little over a month and I love it. I'm meeting so many people here…read moreand they are friendly and helpful. I love being back in Clovis. These apartments are clean, spacious and the grounds are kept up. I really like the security of a 24hr gate, too.

Food is served warm, but Quilty is not the best. The Business Manager is too busy to talk to…read moreresidents. Double billed 2 months in a row. Marisela said she would take care of the refund, but it's been 7 days and still not resolved.

A couple days ago I had the pleasure of meeting Ellie, the Med Tech, while she was giving my…read moregrandmother her medication. She was extremely helpful with my questions about what my grandmother was taking and even explained what each medication was doing in her body. She was incredibly kind, and my grandmother even shared that Ellie is her favorite. This gave me reassurance that my grandmother is in good hands, especially since I previously had an experience with another young lady who was very dismissive toward both me and my grandmother. I wish the best for Ellie, because I can tell she works in a harsh environment with that staff.

I wish I could give Westmont of Fresno a higher rating, but unfortunately I had a very…read moredisappointing experience. The two stars are solely for the facility itself. The building is beautiful, very well maintained, and clearly cared for with attention to detail. The grounds are lovely, and their memory care unit offers a generous amount of space for residents. If my review were based on appearance alone, it would be five stars. However, that is where my compliments end. We have been searching for a memory care facility for my father, and with his discharge from a skilled nursing facility approaching, we were feeling the pressure to secure a placement. My first visit to Westmont was discouraging. No one was available to give a tour, and the front desk staff was extremely unfriendly. I was told that tours only happen on weekdays between 9am-5pm and that "most people take the day off work" to do them. When I asked for a pamphlet or business card, they had nothing to give me. On our second visit, midday on a Thursday, we again encountered unprofessional front desk staff. Two receptionists were chatting, and one was practically laying across the counter, barely acknowledging me. They seemed annoyed that I needed help. Again, the person responsible for tours was not there despite it being within the hours they had previously insisted on. The maintenance director ultimately met with us, and while that was unexpected, he was great, very kind, informative, and gave a great tour. The memory care unit itself looked well-kept, so we decided to move forward. I spoke with their Community Relations Director, completed paperwork, and provided our credit card for the refundable $500 deposit to reserve a spot. We were told there were two spots available and four families trying to secure them, so we pushed hard to get everything done quickly. The skilled nursing facility's social services manager moved mountains to complete the necessary documentation within days, and Westmont even came out to do the care assessment. And then...nothing. No updates, returned calls, or responses to emails. Eventually, the social services manager was told that Westmont would not be accepting my father. She requested a reevaluation because the notes did not match his diagnosis, suggesting there had been a mix-up, but Westmont ignored her as well. I made MULTIPLE attempts to contact their Community Relations Director and never received a single reply. Not even a courtesy call after taking our deposit (which they stated was refundable, but no one communicated the process for that either). Regardless of the reason, whether the spot went to someone else or they determined he wasn't a fit, the professional and compassionate thing to do would have been to communicate that directly to us. Being ignored after we completed all the steps they asked of us was incredibly unprofessional and disheartening. For a facility of this size, I truly hope this was an isolated incident. This experience made it very clear that Westmont is not a place I could ever trust with my father's care. That said, I believe things worked out exactly as they were meant to. The next place we toured was Paintbrush Assisted Living and Memory Care, and it has been the perfect home for my father. Their Community Relations Director, Reuben, was warm and helpful from the start, and their Memory Care Director, Traci, is an absolute angel. They treat us like family, and I feel my father is in the best hands.

Once you get your loved one in the facility the management team does not respond to phone calls and…read moreemails for several days at times. It has been necessary to hide phone number to get them to answer. The care team has a high turnover rate and some are not properly trained and behave unprofessionally. They are not licensed to administer a simple blood pressure reading or test a patient's insulin levels. The facility is very beautiful and clean and there are staff who are very kind and knowledgeable but improvement is needed. This review is not intended to reflect that all staff need to improve but to advise newcomers to address some of these issues prior to making your decision to place your loved one in the facility. I am more than willing to update my review when improvements are made.

I want to update my review of Cedarbrook Memory Care. I spend a lot of time there with my mother…read more We love the outdoor spaces and they have rocking chairs with just a really nice. My mother found the rocking chairs inside. She's very happy with them. My mother is so sweet and kind to everyone. We have made friends with many of the residence and visitors.!

My dad was at Cedarbrook for 3 months. My review is only a reflection of an issue we had his very…read morelast week there. As a backstory, my dad has Lewy Body dementia and can unfortunately get very aggressive. He is 61 years old and strong- not at all your average dementia patient. Care staff was more than patient with him and I can't express how grateful I am for them. There does seem to be lots of miscommunication between care staff and management about resident behavior, as I would hear that he was doing better from management but care staff would give me the real story of how his aggression was not getting any better. I made the obvious decision to move my dad because Cedarbrook was just too big for him and he kept having issues with his aggression. It just was not working and that's not fair to put on anyone. I received a call the day before he was set to move that he was out of a certain medication and they were having trouble getting it filled. He had been out for a few days and they waited until him moving to let me know. The reason his medication couldn't be filled was because it's a narcotic (Ativan) that can only be filled every 30 days- the length of his prescription. Long story short, almost half of the bottle was unaccounted for. I reviewed the medication log with the director of nursing and she stated my father refused to take the medication and it was discarded each time. Sounds reasonable, but why wasn't that documented? Especially with a narcotic that is extremely monitored and will not be refilled early. During this, a staff member (I believe her name was Bao) also admitted that since my dad was out of this medication, they had been borrowing some from another resident. Again, my dad is extremely difficult, but that makes me upset for the other resident and their family. I should have been notified immediately and been given the opportunity to reach out to his doctor for assistance. No residents should be sharing a medication, EVER. Please be mindful of bringing your loved one here. Nursing staff on the floor is great, but they need better management and a stronger set of policies and procedures in place.