Very disappointed with my experience with Monèt/Taylor last week I had an appointment for a retwist…read moreand asked for a rinse, which I've received at almost every visit before, but the stylist refused, saying she had other customers. I'm also a customer, so that was frustrating.
She then said I now have to add a rinse ahead of time, even though that was never required before. When I mentioned that a rinse was done during my last visit, she denied it--even though my clothes were literally stained from it.
Also, during one of my previous visits, a live tutorial was done on my hair without my permission, which made me very uncomfortable and should have been discussed beforehand.
What made everything worse was the lack of professionalism--no apology, no attempt to fix the issue, and I wasn't given my deposit back despite not receiving the service. The last rinse was only "included" because I had to wait 2 hours for her to show up, which is unacceptable.
Overall, poor customer service and very unaccommodating.
On the bright side, I found a much better experience at Holy Touch Salon in Pine Hills--very professional, accommodating, and my hair came out beautiful..