I was admitted here after having my gallbladder removed at Christ Hospital. The doctors wanted me…read moreto have therapy here so I would be able to climb the steps to my house. Once arrived, the staff was very responsive to me and my medical needs. I only had one instance with them; regarding response time to me pressing my call light... and them taking 45 minutes or more to answer. Administration did speak with me about the incident, to rectify the situation. After that, nothing else negative occurred for the duration of my stay. To ALL of the CNA'S, Therapists, Doctors, Administration, and Staff......... THANK YOU for taking such good care of me. P.S. to my therapists BRITTANY, ANDREA, HANNAH, JULIE, IRENE, and company. ... don't forget to watch Steve Harvey @ 2p.m. and JEOPARDY @ 3:30p.m. and THANKS for letting me watch them while I was there.

I recently was hospitalized with a leg infection and needed extended care. The hospital personnel…read moregave me the choice between Manor Care and a Renaissance Suites. Having had a not so good experience at a Renaissance with a relative, I decided to choose Manor Care for my post-hospital care. I am very glad I chose Manor Care as my experience there was very good. From the nurses to the Physical/Occupational Therapy Staff everyone was attentive to my needs. Quite honestly as I was there over Christmas, I thought the staffing would not be as attentive, but I was wrong. There was more than a skeleton staff there the whole weekend and everyone was more than happy to help out. Even the food at this location was excellent. Sure there were some drawbacks but the staff there made sure I was comfortable and they helped me get better while I was there just over a week. If I ever had the need for skilled nursing again or I knew someone else who needed it, I would not hesitate to recommend Manor Care as their service is excellent and am grateful that this place helped me on the road to recovery.

My father was sent here after he had a surgery to get a rod inserted into his femur. He was freshly…read morediagnosed with cancer and bone metastasis had actually eaten a hole in his femur. They were absolutely awful. They refused to clean his bedding because he could not get up out of bed. It was excruciatingly painful to put weight on his FRESHLY RODDED LEG. They left him in soiled bedding covered in pus and blood that oozed out of his surgical wound. At some point he told one of the employees that they could be kinder to him because he has cancer. She replied that she knows other people who have cancer and that those people "didn't lay down to die." HE JUST HAD MAJOR ORTHOPEDIC SURGERY, YOU PSYCHOPATH! Other things: The physical therapist had no idea how to work with his condition and help him regain mobility. They wheeled him to physical therapy in a wheelchair that was missing the footrest on his bad leg, so that was excruciating for him, then they wanted him to do an exercise involving pulling weights toward him that were mounted on some kind of a wall or machine (not 100% certain) but it was a rowing motion. It caused the chair to move forward and he had to use his bad, freshly operated on leg to brace himself. Also, there are no phones in the rooms so if your loved one does not have a cell phone, as mine didn't, it will be insanely difficult for them to get in touch with you. To make matters even worse, they would not help him to get up to use the bathroom and they recommended an adult diaper... and they did not like to change people. The entire place reeked of urine. There are better options. Don't send anyone here, especially if they have issues with mobility.

The stench of urine hits you in the face as you walk in. The person I visited was sitting over the…read moreedge of his bed with a blanket covering his head, wearing a saturated urine soaked diaper & no pants. His sheets were filled with wet urine & it appeared as if he had not been bathed or fed in a very long time. They never put his hearing aids in & he struggles to hear what is happening around him. This is a deplorable place & I would never leave my loved one here!

Had some issues with a hip and went to Rush PT. I liked the therapist well enough, and the…read moreevaluation visit went well. I thought the next visit went well, too, but the day after, I was in so much pain I couldn't sleep for three days. Added to that, my other hip and one knee were killing me. (The knee was so bad that I went back to the doctor and got a steroid shot. I don't think I should have had to do that.) I wound up cancelling my remaining appointments. The pain didn't go down for six weeks. I hate to say it, but I got a better exercise program from ChapGPT.

Five Stars is Not Enough!…read more The team at Rush Physical Therapy - 4710 W 95th St, Oak Lawn is truly something special. This isn't just a place where you go to get treatment it's a family of men and women whose hearts and passion shine through everything they do. Their goal isn't just to help you heal physically; it's to help you function better in everyday life and return to the things you love with strength and confidence. Every therapist here pushes you but in the right way. They never push you to the point where you dread coming back. Instead, they challenge you in ways that remind you of what you're capable of, and they encourage you every step of the way. They don't just treat the body, they uplift the spirit. From the moment you walk through the doors, you can feel the warmth. There's no attitude, no negativity just kindness, professionalism, and genuine care. The front desk welcomes you like family, and the therapists work together as a close-knit team (family) who clearly care for one another and for every patient who comes in. Today was my last day of therapy, and honestly, leaving felt bittersweet. I'm grateful for the progress I've made, but I'll miss the support, encouragement, and positive energy I felt every time I walked in. I've done plenty of reviews for restaurants and customer service before, but this review is different because this place has made a real impact on my health and my life. If you are in the Oak Lawn area and you need physical therapy whether it's recovering from an injury, surgery, or just needing extra help to get your body right come here. I promise you will not be disappointed. Unless you're someone who can't be pleased no matter what, you will feel the difference here. This is truly a home away from home for healing. With heartfelt gratitude, K. Brown

Staff is very caring and quality of care has improved.building no longer has odors and staff is…read morevery kind and considerate

I have to say hands down there have been major improvements at this facility. The new administrator…read moregave her word in regards to seeing to it that the facility is in the process of improving in so many ways. I must say she is a woman of her word!!! When I had a concern about my family member's care she not only handled the matter immediately, but she followed up with me constantly to update me and even had the other managers give me a report concerning their dealings and any progress with my dad. I already feel guilty about not being able to personally care for him at home but now I can sleep at night because I see the changes and my dad seems to be content.

My Grandmother completed surgery Monday, successful. Was transferred to Aliya Healthcare Friday…read moreevening. Was in Aliya through Saturday evening. My mom called Sunday morning at 9am, and couldn't get ahold of my grandmother. We found out 2hrs later she was taken to hospital, and past away. This issue with this facility was that they couldn't account for her activity between 9pm to 7am. No counciltation, no answers, not even a call to inform my grandmother was in distress. Aliya Healthcare, at this time is not the facility for your loved ones who are in critical state of care.

Poor management. These aids are taking longer breaks. They do not do their job. They do not care.read more

Our experience here was actually really good. They are definitely understaffed, but the environment…read moreis far nicer than any other center that we had worked with, and what staff they do have really do care. I'll never forget the receptionist there, because when my loved one (fresh out of brain surgery) started screaming at me (some post-op psychosis) and I asked her, "How does anyone do this?" in tears, she replied "One day at a time." And that was really what I needed to hear in that moment. My loved one had complaints that they didn't have enough ice packs, that the packs they had weren't great, and other things of that nature, but I do think they are a tad underfunded and I don't hold that against them because the staff really does the absolute best that they can with the resources that they have. It's not the most engaging or exciting environment for long-term care, but it is peaceful and everyone is doing the best they can with the resources that they have. The residents were kept clean and comfortable, and while that seems like the bare minimum, it's more than I can say for the other facilities I have dealt with.

Through all the new owners & name changes it was always nice & clean. Now you can't even walk in…read morebefore the stench of urine hits you in the face. They are definitely short staffed and the lack of communication from the staff is infuriating. My relatives bathroom is nasty with an old stained toilet & seat. No hand soap in the dispenser(upon every visit). They didn't supply any hygiene products upon entering, it's been days. We had to bring our own after several visits & attempts of asking staff. They don't alway supply meals, we've had to request them multiple times. We also had to ask/remind them to provide PRESCRIPTION medications because they were only supplying over-the-counter meds & not the meds prescribed by Drs. So long story short if you have relatives in here, make sure you're checking in on them.

We recently had to find a skilled nursing facility for my 65 year old dad who was suffering from…read morecirrhosis of the liver and a multitude of other issues. The search was terrifying...every single place had at least one horrible review. A family member who works at a law firm with lawyers who deal with nursing homes highly recommend this place. I can see why! Within 12 hours of being there my dad had a meeting with an occupational therapist and a few hours after that he had a session with a physical therapist named Daniel. He had my dad up, walking 10 to 15 ft with a walker...something he hadn't done in almost 2 weeks. We were very impressed. They were focused on getting him better. As with any situation, I would recommend asking as many questions as possible, double checking with them, and keeping up with ur loved one's progress, but after the first night I was confident that my dad was in the right place for his recovery. Unfortunately, my dad was only there for 1.5 days before his kidneys got so bad that he had to return to the hospital....all due to problems that we knew could end his life soon. He passed away a few days later. All in all, ManorCare West was highly recommended to us, and we would recommend it to anyone else in our situation.

i was a patient at Harmony and left at the end of March, 2025 after staff had tried to delay my…read moredischarge unnecessarily for 2 weeks. My care there was adequate but with confusion about diet and medication often from the nursing staff. My doctor verified multiple times that I was to have a diet increase as I had lost roughly 100lbs and was denied adequate food. I was denied physical therapy of any kind and told that my insurance did not approve it. I was left there to die.....but I did not. On March 6th I was notified that there would be an additional patient sharing my room. This patient was Derk Ball and was brought in with his sister. The staff installed a bed but I do not recall a phone nor call button and the room was not ready when Mr. Ball arrived. I overhead and was told that he was brought in from Palos Hospital having undergone a biopsy of his lower back and suffering from Pneumonia. There was a minimal amount of care done to ensure that he was made comfortable or had adequate oxygen. He was not receiving fluids or nutrition and after his sister left was basically ignored by all staff other than to check vitals. Several times I heard the nurses comment that he was removing his oxygen tube from his nose and had it in his mouth. Food was brought to him, it went untouched and his tray was removed. On Friday night I commented to the nurse that he had not had food all day and nothing to drink and offered her to give him my milk. To my knowledge he had not had any nourishment all day. On Saturday morning Mr. Ball was awake partially and had a male visitor and by Saturday afternoon and into the evening he seemed to be asleep. Food was brought but removed shortly thereafter and other than a bed check or to check for vitals, Mr. Ball was ignored throughout the rest of the day and evening. Late into that evening the attending nurse seemed rather unprofessional in making comments to the CNA about subject matter that I found to be offensive. This escalated to the point that when they were changing Mr. Ball she began to make comments about his genitals and very off-colored remarks directly at him. The CNA was laughing histerically which only encouraged her cruel behavior. She then commented that he was sucking on his oxygen tube and that it goes into his nose and not his mouth. Mr. Ball was not vocal and did not seem to be lucid. At this point I was able to get myself out of bed and into a wheelchair and after she left the room I went into the hallway and notified the nurse that he had not had anything to eat nor drink since he was there. Her response was vague and basically that if he doesn't eat they remove his tray. Sunday morning I was awake from most of the night and the nurse checking in that morning was told by me that again he had not had anything to eat. Our breakfast came and I told the nurse to give him my milk which she brought to his tray. Mr. Ball did not seem awake for the rest of the day. After lunch came and went I again told the nurse that he has not had anything to eat. Late into Sunday evening the attending CNA did a bed check and said hi to me and was very pleasant. She went over to check on Mr. Ball and left his side of the room after less than a minute. She said goodnight to me and left. Within about an hour the nurse coming onto her shift was doing her bed check and we exchanged a few words and she proceeded to Mr. Ball's side of the room. After only a few seconds she ran out of the room and I knew something was wrong. The scene of this became very frantic, very quickly with multiple alarms and multiple people entering the room. A cart with life saving equipment was wheeled into the room as staff attempted life-saving procedures. The CNA who had last checked on Mr. Ball prior to shift change was present but admitted several times that she did not know what to do. She said that she did not know how to perform chest compressions. I was in my bed and because of multiple people in the room I was unable to leave. I heard mention that paramedics were on the way and one of the nurses got me out of bed and ushered me down the all to the lunch room area. It was very cold so I stayed in the hallway. By this time some of the patients that were mobile came out of their rooms out of curiosity. The paramedics arrived and assisted in the life-saving measures of Mr. Ball. The head first responder kept asking who was in charge and what was happening. After life-saving measures for Mr. Ball failed this paramedic started to become loud and was yelling that nobody seemed to be in charge and that there were needles left on the window sill and he tried to put them in the sharps box and it was full. He demanded multiple times to know who was in charge and what was going on at this place. He blatantly stated that they were not removing the decedent and to call the medical examiner's office immediately. He left in utter disgust over what he had witnessed.

My mom is a resident here for rehab. The staff at front desk is not friendly. Does not greet you…read morewith a hello, Good Morning, How are you? Came in on Tuesday no staff at front desk. Staff IS NOT FRIENDLY AT ALL..........NOBODY SPEAKS YOU CAN SPEAK TO THEM AND YOU GET NO RESPONSE. How can you provide care for our love ones and you are not a people person. When my mom pushes the button for the staff to assist with water, ice or washroom they say they are coming but never come! Then she has pushed the button again. Nursing is a career where you care for individuals when they are unable to care for themselves. We entrust you with the most important people in us lives. God is watching..............

I like to thank all the team in Warren Barr for taking care for my mother and all her needs . I…read morewould like to thank Mrs. Halina , Veronica , Rosha and others ! Thank you all you are doing wonderful job !!! Donna Sieczka

Do not place your loved one at Avantara. Residents are not allowed to convalesce peacefully. They…read moreare herded like cats in gathering spaces, such as the dining room or the activity room so they can be monitored by a minimal number of staff. Little effort is made to communicate with residents who are hearing-impaired or who have dementia. Insufficient time is given to these ailing residents to process information and to respond. Avantara doesn't grasp that many residents, especially those with dementia, need help with ordinary tasks. My loved one could not remember how to use a knife to cut up his food, and he could not remember to press an inconspicuous call button for help. He was not bathed at all during his 5-day stay. Renovation junk and clunky, unnecessary medical equipment was left in his room. My loved one returned home in worse condition than he had left.

If only there was a way to leave NO stars I would. This place is horrible the staff is…read moreunprofessional and lazy! They make it seem all roses and rainbows by showing you the first floor only. Until... your family is placed there on the second floor with mismatched furniture, no rails on the beds for the elderly to fall (yes, this happened multiple times). They leave your family sitting in their bodily fluids claiming they are short staffed while the staff has no problem gathering to talk in the hall with each other rather than their job caring for the people there. Both of my grandparents were here and I couldn't wait to get them out of there. If you care for your family DO NOT send them here find ANY other place that will not just take your money and mistreat your family. Do your research people! This place has changed names multiple times just search the address (I won't get into it here). My grandfather has dementia and the night staff tried asking him for cash up front after he was checked in, he fell out of his bed and his bandages were not changed as they should've been. He ended up being sent to a nearby hospital without notifying the family. This place is disappointing and should be shut down.

Has my therapy here for a few weeks This place is customer…read moreservice driven They make sure to learn your name so when you are coming or going Every staff member greets you or wishing you a great day The therapy room is compact but it gets the job done My therapist Diane and the assistant Mike was a dynamic dream team Thank you all

This place is a money pit and group therapy at its best minus the use of an actual PT. Have left…read moremessages to no avail too!