My in-laws paid their $150K move-in fee on the basis of the promises made over the course of…read moreseveral years that the rent and minimal fees were all inclusive. This retirement community was supposed to be economical, safe, and convenient. Meals were supposed to be discounted, with many services like a shopping shuttle and medical transportation included. In truth, they could have lived in a bigger, more luxurious room at the Best Western down the street and eaten all their meals at a local restaurant for less money than they ended up paying. After move-in, the free shopping shuttle and medical transport were shut down because Friendsview "couldn't find a driver to hire". This, to my knowledge, has never been subsequently addressed. Their 500 sf apartment cost them $1200 per month, initially. They ended up cooking their own meals because meals were $12 each ($72 per day for 3 meals for 2 people). Eventually, my FIL had to go into the Friendsview memory care program, which was supposed to be a greatly discounted program for residents of Friendsview. Thereafter, the monthly rent and fees amounted to $3000. That did not include supplies used in the memory care unit. They were charged for every item supplied, every aspirin, and every latex glove at exorbitant rates. To add injury to insult, workers in the memory care unit mismanaged my FIL's medication. Because one of the medicines was causing him to slip into unresponsiveness , his doctor ordered it stopped. When he was found unresponsive a few days later it became apparent that he was being given the medication despite a note in his chart to stop that medication. My in-laws granddaughter is an RN, and when she questioned why the drug was still being given staff argued with her that it was doctor's orders. The financial burden was more than my MIL could sustain long term, so when my FIL died she moved out, abandoning the $150K buy-in money. Our experience is that these people are dishonest, uncaring, incompetent, and will squeeze every penny out of their clients that they can. Avoid this place like the plague.

I was on staff for a short period, several months. I found the management to be very poor at…read morecommunication with staff. They provided zero training. Overall, very disorganized on the management end. Disappointing. Mission was just a statement, not a fact.

We signed a lease to have our mother and father live at the Avamere at Newberg. It was a huge…read moremistake. There was constant turnover on the management team as well as the staff. There was no consistency in care. The rooms smell of urine and their belongings were frequently stolen, including our mom's wedding ring. Management made many promises about the care and services our parents would receive. They did not deliver on their promises. A male resident punched our mom and she fell to the floor and was badly injured. We were not notified of the incident. When visiting, we questioned how she sustained injuries and one of the caregivers shared what had happened and that the staff was directed not to tell us what the incident. This is not a place you want your loved one. We moved our parents and deeply regret that they were exposed to such horrible conditions.

Caring, professional staff. The executive director, Jeff Roderick, and the Director of Nursing,…read moreDiana Blank - were compassionate and professional. My mother's experience there was brief, but I would recommend Arbor Oaks Terrace Memory Care Residence without reservation.

From the owner: Located in Newberg, Oregon, Arbor Oaks Terrace Memory Care Residence provides residents with…read moreassisted living and memory care services. The facility is a member of the Frontier Senior Living family of senior living communities, comprised of 100-plus properties spread across more than 15 states, and utilizes Frontier's industry-leading Spark™ Lifestyle Program to administer quality memory care to those residents diagnosed with Alzheimer's and other forms of dementia. Amenities include chef-inspired cuisine, medication management, 24/7 emergency response, daily activities, and much more.

I asked to be placed in a center for excellent physical therapy after receiving a total knee…read morereplacement. I arrived Friday afternoon and did not receive any kind of physical therapy until Monday at approximately 11 AM. I over did it on the bike peddles that I had to take the next day off. This was not the place for that. I wish there would've been more in the way of physical therapy and care on my actual leg that was operated on like I received 15 years ago when I had my previous knee replacement. Thank God I brought my own ice packs and ice circulating machine for my knee, the staff was friendly but short. You constantly heard the float staff Aning about the agencies they worked for. Overall, the employees that were actually employed by the facility were friendly and seemed like they cared. It just seems like there's not enough staff for the number of patients. Yes.

The staff, nurses and administrators were all helpful and understanding when my dad needed time to…read morerecover and regain strength. Facility food isn't the best or freshest but they tried to get more fruit and veggies on the menu.

My dad was admitted for a really short time to hospice. Everyone on his team were super reliable,…read moreprofessional, and supportive in all aspects of care. I was able to reach someone 24/7 with any concerns

The hospice nurse that was sent to my friend's home last year was not vetted (or else her numerous…read moreterminations would've been a hint to the quality of care she provides). My suggestion is to not use this company for home hospice nurses. My friend used them and the nurse stole precious hours away from him and his family. DO YOUR JOB AND RESEARCH THEIR BACKGROUND AS YOU CLAIM TO DO!! Shame on you.