The memory care side is absolutely awful. There is mold and…read moremildew on the ceiling and constant ants in the kitchen. The activity staff in the memory care have no tools, equipment, or supplies to do their job. This facility takes in a lot of money, but wont take care of their memory care residents.

I was a former employee from here and all the things I would hear within this facility of nurses…read moreLPN's CNA's how they will talk about each and every resident and mock them was just disgusting. I would never send none of my family here, especially of me being an insider and seeing how everything actually works and how they talk about the families and there was a lot of lack of care of me waiting for another person to help me with equipment people disappearing, call lights going off nonstop or not being answered

I've been in rehabilitation for a small stroke here for almost two weeks. The staff here are warm,…read morefriendly and professional. I came here with a lot of medical needs including a feeding tube and pump, 24x7 oxygen concentrator and a lung suction device. Not a small feat to support me all day and night but The Pearl was up to the task. I've made friends with many of the staff and I look forward to returning to do some volunteer work if possible. I totally recommend The Pearl if you are in need of rehabilitation services like I was.

The Pearl provided excellent care for my husband after an extreme spinal surgery. He ended up with…read morean infection at the hospital requiring emergency abdominal surgeries. After all of the surgeries my husband spent a month in the hospital and he was kind of at square one when discharged. When he started at the Pearl he was unable to stand. After his month long stay, he was in good enough shape to slide transfer from a wheelchair to his bed or shower/commode. He was also able to stand for brief periods of time. He progressed enough to join the intensive Rio Rehabilitation Program at Legacy Health. During his stay he received top notch care from Rio staff. They were very caring and met him where he was physically. The therapists pushed him to get where he needed for additional rehabilitation. Thank you Colin and Debra! The nursing staff were caring and as timely as they could be and several nurses were standouts (like Carol and Sherry). The weekends seemed to have less staff so things could take longer. That said, they were upfront about other work they needed to do before being able to help. And when they were helping, they took all the time and care that was needed. The food was very good with several alternatives if the main menu didn't sound good. Bambi was great in helping set up wheelchair transport for appointments, Sondra helped coordinate lots of appointments and helped make Rio happen. Tawnya was amazing at coordinating transition to Rio and backup plans. Penny was the nicest therapy pooch. She lifts everyone's spirits. I highly recommend the Pearl as a skilled nursing facility. Thanks for all you did for us

I wish I could give West Hills 10 stars, because they went above and beyond not only for my beloved…read moregrandmother Barbara D., but our entire family. Following a stroke, my grandmother was transferred from OHSU to West Hills, where she stayed for two months. Last week, when she was facing death, rather than going home, she chose to stay with her incredible team at West Hills. We got to know nurses, CNAs, case workers, therapists and more on a first-name basis. They all were so kind and gave such skilled and compassionate care not just to her body, but also her mind and her spirit -- she discussed her Zen Buddhism with one of her favorite nurses, talked endlessly with her physical therapists and wanted one of her CNAs to move in with her. Throughout a painful process, West Hills was a true partner and comfort to my grandmother and the entire family. We would have care conferences that lasted hours and involved upwards of six people, everyone working hard together to find the best choice. When we were down to the final hours, they brought food and water and reminded us all to eat. So many caregivers throughout the building came to say goodbye to her, came to give us hugs and cry with us. We could not ask for more from them. They came on good recommendation from a family friend, and she was so right. We are so grateful to all they have done for us (and tolerating when we all piled in her room for pizza parties). Thank you, West Hills.

Reviews here are consistent with our experience!! Unprofessional, poor communication never listen…read morenor listen to understand or mindful. Transactional, stories/excuses not accountable nor integrity based with no regard for well being or psychological aspects of the patient. A couple caring, but overall rudeness and bullies that neglect via ignoring, minimum 30 minute to 45 response times would call me crying. No dignity or reverence provided diminishing and falsely profiling patients/family. Despite concerns for overmedication potentially harming cognitive and kidneys, causing weakness/dizziness,, added more including narcan and 3000 mg daily, ordered equipment delivered to room at 9pm after medicated asking 95 yr old with cognitive to sign. Use upholstered chair for storage and closets wadded up clothing saturated in urine 2 weeks because only PT can take them to potty necessitating urinating in bed with long wait times causing bed sores to never heal. Got backache and developed congestive cough while PT on week vacation without substitute felt neglected. Don't address inflammation through basic icing even after provided cryo and voltarin ourselves had to remind, not following surgeons orders, bypass primary care/cariologist specialists, not getting patients out of bed through strength building early on prolonging rehabilitation then blaming patient. Their ratings are from Medicare whom give frequent cutoff notices that add to stress loads of families. Only one shower/shampoo in 2 months and no modesty draping with two men changing mother. HVAC inadequate and rooms uncomfortably hot even for visits, miss important doctors appts, food not heart healthy nutritious, and poor quality causing 25lb wt loss to 124lbs, Belongings, Flowers Food out of view/reach,. one actual "care" meeting in over 2 months stay (used for attempt signing off rights hearing aids later lost one between facility/hospital refused 1/2 cost i/e 150 for 7g aids) or 2nd medicare notice only limited 20min vs. care, poor record keeping and never provided when requested. I could go on, but you get the picture. sigh. Care in this country is a broken bureaucracy.

If I could give zero stars for how this discharge was handled, I would…read more I came to this facility after a motorcycle accident, hoping to recover safely without putting extra stress on my partner. While a few individuals on the care team truly made a difference--Damalesh, Shantay, Louie, and a handful of others were kind, attentive, and absolutely wonderful--the overall experience left me shocked and disappointed. The social services director, Sam, is the main reason this facility gets a 1-star review. He was dismissive, condescending, and ultimately responsible for the stressful, manipulative mess that surrounded my attempt to leave--saying that I was "denying care" when in reality I was taking my "care" elsewhere... Had to fight to get basic discharge paperwork (that I asked a half dozen times to get for hours on end), was pressured to sign documents without being given full information, and felt completely stonewalled when I asked for reasonable medical equipment and referrals for in-home rehab. Sam made what should have been a smooth and supportive process incredibly frustrating. As for the food? I'm vegan, and while they made an attempt to accommodate that, I can't live off bread and tofu forever. Toward the end, I could barely eat anything at all--it got that bad I understand care facilities aren't luxury resorts, but respect, communication, and basic follow-through shouldn't be optional. If it weren't for the handful of standout staff members I mentioned earlier, I would've lost my mind here. If you have a choice--keep looking. You deserve better.

What can I say about this place? The fact that my concerns were not met when I felt completely…read moreviolated, disrespected, and shamed while having to take a shower, while a male staff member sat just inches away from where I had to take a shower. I was told that if I didn't take a shower at that moment, I would not be able to take one the next day. There were enough female staff on duty that one of them could have come to the shower instead. But yet, being humiliated. I still have trauma from that night. Only one staff member approached me about what happened. I was not apologized to by Hussain nor by anyone else. I felt absolutely outraged and degraded. Yet, no one seemed to care. The only reason I was here was to rehab from cancer treatment It was much more banal at best. A complete lack of communication between staff members. Often told "oh, I forgot, or no one told me," which is absurd when dealing with people you are there to care for. On more than one occasion, I was brought the wrong tray of food while the staff jokingly said, "oh, it happens all the time", like that's ok. Another issue.. having to put a sign on my door asking people to knock before just walking into my room. It is a common courtesy to knock on someone's door before walking in... it does not matter where you are. Yet, even with the sign, some just walked in without knocking. As far as rehab.. I did better PT in my room. A couple of old bikes and a few weights. It was a waste of my time and dignity. I stayed there two weeks too long. However, that being said.. some of the nicest people you ever wanna meet. All seem pretty stressed most of the time, definitely overworked, probably underpaid. From my personal observation along with asking the R.N's CNA's, LPN's, the rehab staff and others. Each caring for patients with different needs and specifics. The length of time spent that particular resident varies, leaving others under their care basically screwed until they can get to you personally. That's why the one star, because they do try. But ,things definitely need changing as far as respect, patient care, effective communication, the fundamentals and most valuable not treating your patient as you did your last. Each patient are different in their own right, they should be respected as so. As an individual, which we are all and not just another bed filled.

My wife spent three weeks here in March 2026. The quality of care was excellent. The food was -…read morewell the food you would find in a facility like this, repetitive and rather bland. My wife required a high level of assistance and the staff was always attentive and response. Being located in a smaller City, the staff were representative of the small town, "we care" attitude. The litmus test is, How Did She Do, Once I Brought Her Home? I was instructed on all of the medical gear that I should have to ensure she could transfer successfully. With all of the new gear that we used, she got stronger and stronger. As a side note: During her three weeks in Forest Grove, I had an opportunity to sample a lot of the local restaurants and that is a plus for friends and families of residents. Some great places to order food to go and take it back to the facility. In fact, we are still going to some of the restaurants I found. As an overall experience- I give them a GOLD STAR.

Things are a lot better at Marquis for my husband! They are doing a great job getting back to him…read morewhen he needs help! That is all I wanted! No one should have to sit in dirty pants and wait for someone to help them that long. Like I, it's better now. Thank you for caring! Mom was at Maquis, and they were wonderful to her! That's why I was so surprised that this happened! Thanks again!

My husband just spent 29 days at OHSU hospital after a bad fall with a brain bleed, about half the…read moretime in ICUs. He was transferred to Hope Village Post Acute Care in Canby, OR today. By the time I got there he was laying unattended in a bed he barely fit in without rails. He is legally bling without contacts and is 85. Just beginning to get his strength back. I was alarmed and went to talk to his nurse who was too busy until about 6pm to do a routine assessment. I talked to the Director of nursing who said side rails are considered restraints so Marquis doesn't use them unless you asked. I asked and they sent someone in with some add on bars which didn't fit on his bed. I had to barricade him in his bed so he couldn't get out with a bed table and some chairs. I had to stay over night sitting up in a chair so he wouldn't try to get up and fall because he can't see, sometimes has dizziness when first getting up and has peripheral neuropathy so he can't feel where his feet are. This was his first night in an unfamiliar place and not even a safe bed. They de tell me they could some pads on the floor in case he fell; not a comforting thought asI thought fall prevention was the goal. I don't drive after dark and was told the nurses check every 2 hours during the night. Not safe for an older person weak from a month in the hospital recovering from a severe brain bleed. I was shocked that they accepted him knowing he was an extreme fall risk and knowing they didn't have a safe bed to put him in. I believed the 5 star rating. I would give it a one because the nurses aid and the night nurse were genuinely concerned and nice. This is a shockingly dangerous position to put someone in. I was an RN for 30 years and just couldn't believe they were so reckless and callous to accept him knowing his condition. Thank God I can sit in this chair all night until I get him out of here!

I cannot tell you how exceptional Marquis Post Acute Rehab is and do it Justice. My Dad was sick…read moreand needed therapy, and nursing care. This place is so nice, I didn't even know it existed... Dad was greeted with a beautiful home cooked meal. The staff was top notch! This home away from home has earned a 5 rating in my book.

From what I see and hear That place sucks…read moretherapy SUPOST to work with people To help them walk and be mobile again and apparently they don't even work on the patients like they should And some of the nurses don't. Do they job Well apparently from what I observed and heard. From the resident they are slow and sometimes don't even bother helping you like they should

When my mother was admitted to this rehabilitation center, I'll admit I was very worried after…read morereading some of the negative reviews online. I came into the facility expecting the worst, but my experience with Alexis and Shana completely changed my perspective. From the moment I arrived, Alexis was incredibly accommodating and helpful. She helped me locate my mother and even assisted me in finding my mother's phone without any hesitation or frustration. Her kindness and willingness to help immediately made me feel more at ease. Shana also stood out with her positive and upbeat attitude. When families and patients are going through difficult or stressful times, having someone with that kind of energy and compassion truly makes a difference. People staying in places like this really need to encounter staff members like her. Meeting both Alexis and Shana genuinely eased my mind and gave me comfort about my mother being here. Their care, professionalism, and kindness deserve to be recognized.

My previous review was written at a time when I was under extreme stress and dealing with several…read moremajor life changes. I took out my stress in the form of aggression against an innocent party. I would like to offer my heartfelt and humbled apologies for any harm I may have caused. I was out of line. I hope Dr Wherry continues to provide top quality care without any negative feelings or stress as a result of my previous review. Once again, I am sorry and Dr. Kevin Wherry deserves nothing but high praise. Sincerely A happy former patient.

Today I had to go in and get my vaccination or lose my job. I walked in as that's what I was told I…read morecould do. I went to counter gave my name and what I was there for. With in 5 minutes I was met by a Nurse who took me back to the room. The nurse was very thoughtful about how I was feeling. I think she knew exactly how I was feeling when she asked "Are you here for your vaccination?" I said, unfortunately. She was apologetic. Even though it was not the hospitals fault. But understood what was going on. Thank you to PMC who each time I have gone in their has always showed compassion for their patients.