Caring, professional staff. The executive director, Jeff Roderick, and the Director of Nursing,…read moreDiana Blank - were compassionate and professional. My mother's experience there was brief, but I would recommend Arbor Oaks Terrace Memory Care Residence without reservation.

The organization and communication could definitely be improved. From my experience, things felt…read moredisorganized, and it was difficult to get clear information and consistency. When it comes to a memory care facility, reliability and good communication are especially important. I hope the quality of care is better than the overall organization and management, but my impression so far has been disappointing.

I have visited Silver Creek a number of times. It doesn't seem to matter who is at the front desk,…read morethey are always so friendly and professional. I recently had a meeting with Katherine who greets everyone with a giant smile. If I meet another staff member in the building everyone says hello or asks if I need help. It's fun to go in and really fun to see what kinds of activities and events they do for their residents. They seem to do lots of things for the residents to help them stay cognitively and physically strong--not just do activities to keep them busy. Things like the Cook to Connect class and gardening are so good for them. Loved to see the Intergenerational activities since I know how much they enjoy being around children. The residents seem happy whenever I'm in the building. Definitely a place I'd want my family members to be if they needed care.

Our 93 yo father was in Memory Care the last three months of 2023. Unfortunately he passed early…read moreJanuary 2024. Most of his family lives in California, so we were exceptionally pleased that they kept us completely advised of this health and care. He always said that he was happy to be living there where he was well taken care of. The management staff and caregivers were always available if we needed to reach out.

I wanted to write to let you know that my mother, Bobbi ____________, passed away, and how grateful…read moreI am for all of your wonderful care for her. Compared to the other facilities she stayed in, she particularly felt touched by the incredible love and support rendered by The Springs at Sherwood. Prior to coming to the Springs, her previous nursing home kept her heavily medicated, and she was not even able to function or communicate with us. Your different approach, which required more effort, attention, and true compassion woke her up for us, and even in the week before her passing, we were able to have loving conversations with her. We really appreciate the special care you provided for her, thank you for your extra efforts and kindness... I know she was not an easy patient. Let everyone on staff know that they really do make a great difference!!!

My friend moved into this place for about 8 months now and the wait for getting served a meal is…read moreover 45 mins after she has placed her order. They are constantly under staffed and ignore the residence requests. I would avoid this place at all costs.

My mom lived in the Ackerly for a very short period of time before she passed. However, our…read moreexperience was far from perfect. While the facility itself is gorgeous- behind the scenes it's not so peachy. I used to dread weekends because that's often when they utilized their agency caregivers (many of whom were inept and couldn't even do a proper transfer from bed to wheelchair). I had a certain incident there where one of these caregivers gave ME a controlled substance to give to my mom in case she needed it. Totally not okay and against protocol. I reported it. The Ackerly told me they were discussing it, but never got back to me. I had experience with caregivers trying to put my mom to bed at 6 pm like a toddler. When asked I was told "Well, that's always when we put your mom to bed." You will get tons of attention and questions answered before you move in and right after. But, the communication quickly ends- I experienced many unreturned emails and telephone calls. I realize this is a petty comment, but after my mom passed we never even got a condolence from The Ackerly. Not even a Hallmark card in the mail. In summary, while The Ackerly looks pretty, what goes on behind closed doors certainly isn't. Hopefully this review won't also get deleted.

Do business with these people at your own risk! My wife and I were residents for a brief period…read more She was in the Assisted Living category, which I didn't need or want. They advertise Independent Living, and that's the level, I requested. Guess what? Ackerly lumps everyone into either Assisted or Memory Care and won't honor Independent Living! After two weeks there, we gave notice to move out and seek care elsewhere. The director of Health and Wellness being our reason. Best advice: Do not sign anything without review by your attorney. You need an escape clause in the event of sub-standard care that you feel you might be receiving. I am still getting bills from Omnicare, a commercial pharmacy, long after we moved out, for medication, which I never authorized or needed. I'm being generous with a two-star rating, only due to the ladies at the front desk, who are pleasant, contrasted with staff members!

The Beehive is a wonderful place. National Night Out was very fun for my family. Tara was so nice…read moreand helpful. She gave us a rundown of the facilities and type of care that we can expect here in Forest Grove. It seems like a great place to house a loved one in need. Thank you Jim J.

Words can't describe the gratitude I have for this facility. My loved one lives here and, I never…read morehave to worry if they are being taken care of. The fact is all the staff go above and beyond to make sure their needs are being met but what's even better is they treat her as If my loved one was their own. And it makes all the difference in the quality of her life and mine. I've heard horror stories regarding others experiences with assisted living facilities, and I am so grateful there experience is the complete opposite of ours.

This is the worst place for any kind of care. we had our mother there and the treatment was awful…read more she had several unattended falls within a 2 week period. More than once when visiting she was found laying on her bed soaked from pee, that was drying (obvious that she had laid there for a while). We were told that if residence didn't want to be touched it was their policy to leave them. They also threw out her meds if she refused then instead of having another caregiver try. the last draw was when I visited and my mother had a black eye and no one knew how she got it. The administrator was never available and never returned calls.

If you love your family member, don't let them live here. Many of the med techs and Caregivers are…read morevery wonderful and do their best. However, management could care less. When care staff notified management that they were low and almost out of incontinent supplies, management told them "they have to work with what they have". Sadly, not enough incontinent supplies is the norm at this facility. They don't have enough staff for the high acuity of the residents which leaves care staff only able to do bare minimum and sometimes not even that. Most residents rarely have the opportunity to shower because there simply isn't enough staff to assist with this. By rarely, I mean a month or more. Residents who are able to call for assistance are left waiting extremely long periods of time. This is partly due to poor staffing and partly due to their absurd call light system (call lights notify pagers that the med techs have and the med techs are responsible for walkie-ing the caregiver. If a med tech is on break and another busy, the care staff doesnt even know about the call) On one occasion, a resident who was on hospice and was actively dying in his wheelchair, was not allowed to return to his bed in his room because the maintenance worker was painting the room (why someone would paint an occupied room in a memory care facility is beyond me). While the room might be freshly painted, they are rarely cleaned By housekeeping. The housekeeper prefers to clean near the offices and common areas. I saw dried poop in a residents shower sit for over a month before it was cleaned. If my loved one needed memory care, I would look elsewhere were.

Love working here the administration is awesome. Hope to retire here. Coworker are great.read more

My dad has been living at Marquis Assisted Living for a few years now and really enjoys living…read morethere. My dad has made many friends and receives the care he deserves. When I visit him, the people working here are all very nice, greet me when I walk in and ask if I need help. I would recommend to others looking for placement for loved ones.

My in-laws paid their $150K move-in fee on the basis of the promises made over the course of…read moreseveral years that the rent and minimal fees were all inclusive. This retirement community was supposed to be economical, safe, and convenient. Meals were supposed to be discounted, with many services like a shopping shuttle and medical transportation included. In truth, they could have lived in a bigger, more luxurious room at the Best Western down the street and eaten all their meals at a local restaurant for less money than they ended up paying. After move-in, the free shopping shuttle and medical transport were shut down because Friendsview "couldn't find a driver to hire". This, to my knowledge, has never been subsequently addressed. Their 500 sf apartment cost them $1200 per month, initially. They ended up cooking their own meals because meals were $12 each ($72 per day for 3 meals for 2 people). Eventually, my FIL had to go into the Friendsview memory care program, which was supposed to be a greatly discounted program for residents of Friendsview. Thereafter, the monthly rent and fees amounted to $3000. That did not include supplies used in the memory care unit. They were charged for every item supplied, every aspirin, and every latex glove at exorbitant rates. To add injury to insult, workers in the memory care unit mismanaged my FIL's medication. Because one of the medicines was causing him to slip into unresponsiveness , his doctor ordered it stopped. When he was found unresponsive a few days later it became apparent that he was being given the medication despite a note in his chart to stop that medication. My in-laws granddaughter is an RN, and when she questioned why the drug was still being given staff argued with her that it was doctor's orders. The financial burden was more than my MIL could sustain long term, so when my FIL died she moved out, abandoning the $150K buy-in money. Our experience is that these people are dishonest, uncaring, incompetent, and will squeeze every penny out of their clients that they can. Avoid this place like the plague.

I was on staff for a short period, several months. I found the management to be very poor at…read morecommunication with staff. They provided zero training. Overall, very disorganized on the management end. Disappointing. Mission was just a statement, not a fact.

A great not for profit, but exceptional care community and is privately owned! A community that can…read moretake high acuity but at a lower cost in a highly scenic and beautiful town of Forest Grove. Rated high in the area for its food choices and care team. Proud to be the Reader's Choice in the area!

My mother has been living there since 2011. She has fantastic caregivers and has made many friends…read morethere. The activities coordinator Rebekah is amazing and gets the residents out often. We appreciate the clean facility and warmth of the staff. This is the best assisted living facility in the area in my opinion based on the other facilities I visited as a hospice nurse.