We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

Heat Glow is 1 1/2 yrs old, less than 5 hrs run time. Reside in the south 9 months out of year…read more This season fireplace would not light, "Service Required". My wife requested service and was told unit was out of warranty and service call would be $300 plus parts. Unit has two year warranty and $300 is a rip off. I read manual 'trouble shoot' and found controller needed to be reset, this fixed the problem. It took longer to take front panel off that repair. Fireside Hearth & Home is price gouging. Stay Away!!!!!!

Went into the store, immediately serviced. We got down to business with replacing a non-working…read morefireplace insert. The sales lady took down the details and I let her know we may be back. No excessive pressure to buy now or anything. We came back and just finalized things including schedule of install. First objective, have a Fireside assessor come out and confirm all the dimensions and setup. This guy was professional, offered options and again, no pressure on the options. I wanted the higher quality fireplace and this meant opening up my brick. Yes, it added to the cost (about $400), but the gentleman did not try to "sell" me either way. My decision. We received an email with all the dates and times of install (the process is for all these companies - install all the components, get city inspector to review, then finish the installation with hookup). There were NO surprises around this. At time of first visit, the Chimney Doctors arrived promptly and did there work quick. The installers were lined up right after them, but didn't arrive right away to take the old fireplace out. No problem, the Chimney Doctors took care of it and continued. Fireside guys came in and did quick work. Signed the papers, scheduled City inspector to come same day - all done by the crew. City inspector came out the same day. He was a pain in the ____ and stated the gas valve had to be moved - even though the gas line that they hooked up to has been there with no issues before. I think the City inspector was mad about his troubles getting up my driveway. Inspector said he would contact Fireside. Final hookup, I go up to the installer while he was working and asked him if the City Inspector contacted them to tell them about the adjustments needed... he did not contact them. No worries... Fireside installer contacted his boss, they finished the job and scheduled to get the gas line moved. Same crew comes over that did the original install and they couldn't believe why they had to adjust the line. I don't blame them, but they did what they had to anyways. On top of it, my boiler system was acting up while they were there. One of the guys looked at it, since he was in HVAC for many years, and offered suggestions on who and how to fix. Very helpful. All in all - This was the easiest experience I have had in a long time from start to finish from a company. I was concerned about paying a higher cost, but either way, it was very much worth it knowing I got a quality install by professional friendly people.

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

The Fireplace Guys have inspected and cleaned our gas fireplace several times during the past 8 or…read more9 years. They do a fantastic job (shout out to Tom). Recommend!

No call, no show twice!! Rescheduled the first missed appt. They reached out and asked to…read morereschedule that second appointment. I agreed they didn't show up to that appointment, Or the one I had scheduled before the rescheduled appointment nothing like waiting the four hour window. No one shows up, called multiple numbers for them. No one answers. No call back!! If you enjoy waiting around for someone not to show up schedule with these people.!!! Zero stars!!! The name under the account was Anubha...I have text, saying appt change no response back. I'd be happy to share.

I almost never leave reviews, however I feel this is a case where it is warranted. My AC stopped…read moreworking, and after texting multiple HVAC repair companies, Mario was the first to respond, which I appreciated. I mentioned that we didn't need an emergency visit and he fit me in his schedule for the next morning, quoting $175 for the service call. After diagnosing an electrical short in the contactor, he left to pick up a replacement part, and finished the job that same day. At no point, before or during the repair, was I given a total cost estimate outside of the initial $175 or a chance to approve the total job amount prior to completion. It was shocking, then, that the final invoice came out to $800: a $175 diagnostic fee, two hours of labor at $175/hour, and a $275 charge for a part (contactor) that retails for $50 or less. In addition, I wasn't given an invoice upon completion of the job, but rather I had to ask for it twice afterward. If any part of this review gives you pause, I'd consider taking your business elsewhere.

what a nasty place to try to get info on fire places and try to buy and pic something out. great…read morejob (lol) from the people that answer the phone to the sales staff. no way in heck would i ever use this place. should have read the reviews before i even called. save your time they just do not care.

I am a new construction home builder. I have been working with Shelley at Glowing Hearth & Home…read moresince they opened their Coon Rapids Branch. I couldn't be happier. Great Service and products. I recently had Noah out to a house to measure the chase opening. He went on the roof which was very steep and helped me cover the opening so rain and snow wouldn't get in. He went above and beyond what I would have expected. This was the day after we got 3" of wet snow. I really appreciated his help Ron Sivigny Owner Brookside Construction Inc

Called customer service today to ask a part question. Lady was totally rude and when I didn't…read moreunderstand her response to my question, I was told that this is the "end of discussion." I could t believe that. I haven't even used their product yet but I am very disappointed I selected it based on her response.

My girlfriend and I recently bought a starter home that needed some work and one of the things that…read morewe really were determined to get working was the fireplace. Unfortunately, the old one was in terrible condition and a construction savvy friend of ours recommended replacing it, so we looked at a bunch of different options and nothing really seemed right for us. I Googled around a bit and eventually, I found Heatilator and we were pretty blown away by what they offered. I STRONGLY suggest looking into them if you are looking for something other than a wood burning fireplace. There are for sure a lot of good ones out there but, they didn't jerk us around when we said, "we were just looking," and the designs they had were pretty awesome. Just saying, check them out before making a decision.

From the very first conversation during which I ordered a new gas grill and in-ground installation…read moreto the final demo after the grill had been set-up, every step of the process was professionally handled. Jake and Rich even came sooner than we had discussed when another appointment had to cancel. Their products, their customer service, and the installation itself was handled courteously and ably. We could not be happier with the end result.

They were great! I was referred to them by a friend & I was very pleased. So happy to have our…read moreinsert for the holiday season!!

These guys are great. They make everything painless and smooth! They serviced multiple electric…read morefireplaces for us and put in a whole new chimney liner. Ben was our original rep and he was such a pleasant, knowledgeable guy. The gentleman who did our chimney work, Victor, was professional, efficient, hard working, and completed quality work in a very timely fashion. Out of all of the work we've had done on our property, these guys are hands down the best experience we've had yet. Keep up the great work!

Hal did a very efficient job in cleaning our chimney, doing a thorough inspection and describing…read moreour options for repair and replacement. He was the definition of professionalism, quality and astute salesmanship. Great connections on some common interests too. He earned a sale on top of all this. Thanks Hal!

Excellent service!!! Very Professional!!! Everything was…read morespotless after and our air flow is so much better and fresher! We will have them back! Worth so much more than what they charged! Tell all your friends and family.

Matthew cleaned our fireplace chimney, dryer vent, and our entire house vent. He explained the…read moreprocess (including the noise level), laid down cloth to keep our floor clean, and got to work. The job he did was thorough and careful. It is loud during the work, but he used a strong compression system to push and suck debris from the vents. He even removed a birds' nest from our dryer vent we didn't know was there. Highly recommended.