We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

Heat Glow is 1 1/2 yrs old, less than 5 hrs run time. Reside in the south 9 months out of year…read more This season fireplace would not light, "Service Required". My wife requested service and was told unit was out of warranty and service call would be $300 plus parts. Unit has two year warranty and $300 is a rip off. I read manual 'trouble shoot' and found controller needed to be reset, this fixed the problem. It took longer to take front panel off that repair. Fireside Hearth & Home is price gouging. Stay Away!!!!!!

Went into the store, immediately serviced. We got down to business with replacing a non-working…read morefireplace insert. The sales lady took down the details and I let her know we may be back. No excessive pressure to buy now or anything. We came back and just finalized things including schedule of install. First objective, have a Fireside assessor come out and confirm all the dimensions and setup. This guy was professional, offered options and again, no pressure on the options. I wanted the higher quality fireplace and this meant opening up my brick. Yes, it added to the cost (about $400), but the gentleman did not try to "sell" me either way. My decision. We received an email with all the dates and times of install (the process is for all these companies - install all the components, get city inspector to review, then finish the installation with hookup). There were NO surprises around this. At time of first visit, the Chimney Doctors arrived promptly and did there work quick. The installers were lined up right after them, but didn't arrive right away to take the old fireplace out. No problem, the Chimney Doctors took care of it and continued. Fireside guys came in and did quick work. Signed the papers, scheduled City inspector to come same day - all done by the crew. City inspector came out the same day. He was a pain in the ____ and stated the gas valve had to be moved - even though the gas line that they hooked up to has been there with no issues before. I think the City inspector was mad about his troubles getting up my driveway. Inspector said he would contact Fireside. Final hookup, I go up to the installer while he was working and asked him if the City Inspector contacted them to tell them about the adjustments needed... he did not contact them. No worries... Fireside installer contacted his boss, they finished the job and scheduled to get the gas line moved. Same crew comes over that did the original install and they couldn't believe why they had to adjust the line. I don't blame them, but they did what they had to anyways. On top of it, my boiler system was acting up while they were there. One of the guys looked at it, since he was in HVAC for many years, and offered suggestions on who and how to fix. Very helpful. All in all - This was the easiest experience I have had in a long time from start to finish from a company. I was concerned about paying a higher cost, but either way, it was very much worth it knowing I got a quality install by professional friendly people.

This install was PRO! Didn't take any pictures of the old one but we love our new Fireplace…read more Heated the whole house when the furnace crapped out. Would recommend these guys for sure.

The Fireplace Guys have worked at our Lake Elmo home twice now. They turned two 60's era fireplaces…read moreinto total works of art by resurfacing the original brick with beautiful stone. This is a labor intensive, potentially messy process that they handled with complete professionalism, care and creativity. We could not be happier with the whole process. Nick, Taylor, Max and Jake are the guys you want to work on your house, I wish all contractors operated like these guys .

Good communication on the front end. I had a inducer motor replaced, and added on a new solenoid…read moreand ignitor. I asked for an itemized receipt and didn't get one after. My fault for paying before getting it, but it doesn't make me feel great about the markups not being shared. I thought I would be a repeat customer at the beginning but probably not after this lack of follow up

Mario was quick in response time and was able to come out almost immediately! He did great work and…read moreexplained what happened as well as offered to order me new air filters when I need. He is there to look out for your best interest. Because of him I now am sitting in a 65 degree house versus 87 degrees!

Stay away. I have never talked with anyone so short and rude…read more We bought a home in Eden Prairie that had 3 Town and County Fireplaces, which had been installed by Glowing Hearth & Home. I called and tried to get some basic information from them and they were extremely uncooperative.

Beware of the unknown details: Yesterday, my fireplace was serviced by Glowing Hearth and Home…read more Everything went very well until the end when I was advised for the first time that their service charge is $249!!!!!! This is what you owe them for simply driving to your house. The service technician said that they are suppose to tell you that before they come out but in my case, it was a total surprise. He further explained that it was like a service contract and that if you had additional issues later in the year, they would come back and not charge the fee. However, I was advised by their main office today that it is not a service contract but rather a warranty of their original work. I feel ripped off and I will never use them again.

Called customer service today to ask a part question. Lady was totally rude and when I didn't…read moreunderstand her response to my question, I was told that this is the "end of discussion." I could t believe that. I haven't even used their product yet but I am very disappointed I selected it based on her response.

My girlfriend and I recently bought a starter home that needed some work and one of the things that…read morewe really were determined to get working was the fireplace. Unfortunately, the old one was in terrible condition and a construction savvy friend of ours recommended replacing it, so we looked at a bunch of different options and nothing really seemed right for us. I Googled around a bit and eventually, I found Heatilator and we were pretty blown away by what they offered. I STRONGLY suggest looking into them if you are looking for something other than a wood burning fireplace. There are for sure a lot of good ones out there but, they didn't jerk us around when we said, "we were just looking," and the designs they had were pretty awesome. Just saying, check them out before making a decision.

From the very first conversation during which I ordered a new gas grill and in-ground installation…read moreto the final demo after the grill had been set-up, every step of the process was professionally handled. Jake and Rich even came sooner than we had discussed when another appointment had to cancel. Their products, their customer service, and the installation itself was handled courteously and ably. We could not be happier with the end result.

They were great! I was referred to them by a friend & I was very pleased. So happy to have our…read moreinsert for the holiday season!!

Trace Henault did an awesome job cleaning and inspecting our fireplace and chimney today. He was…read morethorough, competent, knowledgeable and professional. Thanks again Trace!

Hal did a very efficient job in cleaning our chimney, doing a thorough inspection and describing…read moreour options for repair and replacement. He was the definition of professionalism, quality and astute salesmanship. Great connections on some common interests too. He earned a sale on top of all this. Thanks Hal!

Excellent service!!! Very Professional!!! Everything was…read morespotless after and our air flow is so much better and fresher! We will have them back! Worth so much more than what they charged! Tell all your friends and family.

Matthew cleaned our fireplace chimney, dryer vent, and our entire house vent. He explained the…read moreprocess (including the noise level), laid down cloth to keep our floor clean, and got to work. The job he did was thorough and careful. It is loud during the work, but he used a strong compression system to push and suck debris from the vents. He even removed a birds' nest from our dryer vent we didn't know was there. Highly recommended.