I took my suit (a Savile Row one) to Soleil as I had a wedding to go to so was short of time, and it needed altering, I normally go to a specialist but with time restraints I couldn't get there. I was assured that I would get a call to let me know if it could be done, but received no call at all.
When my friend collected it I was horrified, there are deep creases down the back of the jacket, but the trousers were worse, there was white taping put inside, that showed from the outside, there was bits of cotton still in where they had unstitched, and there were all holes from where they had unstitched.
It was absolutely shoddy work and terrible.
I took the suit, when I returned for the wedding, to my usual tailor who was astounded at the work, he said the material of the trousers was bad as rather than unstitch it properly they had unstitched a bit and pulled the rest, making the stitch holes so prominent, and that the tape was there as where they had pulled the material they have weakened it, he has stated categorical that they should have made the alterations from the side of the trousers and not the back, and that the jacket should have had a heavy steam to get rid of the marks, although he would have taken out at the side, so I have paid Soleil to completely ruin a £1000+ suit and now paying again for a real tailor to fox Soleil's horrendous work.
I emailed and complained to Soleil and the owner responded stating that it is not bad tailoring and blaming the suit instead of accepting responsibility, when I replied to their email they did not even bother to reply to me.
In summary I cannot recommend Soleil and would advise to avoid it like the plague if you value your clothes. read more