-- ONE STAR IS FAR TOO GENEROUS!…read more
Turtle Creek Dental Associates -- 25 Years of Loyalty Destroyed by Neglect, Incompetence, and a Stunning Lack of Compassion.
After more than 25 years of trusting Turtle Creek Dental Associates with our family's dental care, I can say without hesitation that my experience with Dr. Bernard Avendanio and Jenilyn has been one of the most disgraceful, disappointing, and infuriating experiences I have ever had with a healthcare provider.
Dr. Bernard Avendanio may have the credentials of a dentist, but in my experience, he has demonstrated a shocking lack of the compassion, professionalism, accountability, and basic respect that patients should expect from someone entrusted with their health. The man I once trusted with my family's dental care has become someone I no longer recognize professionally.
And then there is Jenilyn, whose handling of this entire situation has been an absolute masterclass in incompetence. In my experience, she couldn't find her way out of a paper bag with a map, written directions, and someone pointing toward the exit. Deadlines mean nothing, promises seem meaningless, and getting a straightforward resolution has been an exhausting exercise in frustration.
My dental prosthetics were never satisfactorily completed, leaving me wearing my old dentures far longer than I should have. What should have been a routine professional service turned into months of unnecessary frustration, inconvenience, broken promises, and a complete breakdown of trust. Rather than taking ownership and resolving the situation with dignity, this office managed to make an already miserable experience even worse.
AND LET'S NOT OVERLOOK THE ENTIRE OFFICE STAFF AND THE ATMOSPHERE OF THIS PRACTICE.
In my experience, the entire office has become a loud, obnoxious, chaotic environment with absolutely no apparent regard for patient privacy, comfort, or dignity. The noise, unnecessary chatter, and general lack of professionalism are astonishing for what is supposed to be a healthcare facility. PRIVACY? VIRTUALLY NONEXISTENT. PROFESSIONALISM? SORELY LACKING. COMPASSION? I CERTAINLY DIDN'T EXPERIENCE ANY. This place feels less like a dental practice and more like an impersonal assembly-line factory, where patients are shuffled through as though they are numbers rather than human beings. There is not one ounce of genuine care, empathy, or compassion that I experienced from this office during this ordeal. For a practice entrusted with people's health, comfort, and personal dignity, that is absolutely disgraceful. The entire atmosphere reflects what I consider a disturbing decline in professionalism and patient-centered care. A DENTAL OFFICE SHOULD BE A PLACE OF TRUST AND REASSURANCE, NOT A LOUD, OBNOXIOUS FACTORY WHERE PATIENTS FEEL IGNORED AND DISRESPECTED.
The most appalling part is not simply the failed dental work. It is the way we were treated afterward.
Dr. Avendanio's attitude and Jenilyn's repeated failures to follow through left me feeling that our decades of loyalty meant absolutely nothing. I found their behavior cold, dismissive, arrogant, and utterly lacking in compassion. In my opinion, their treatment of a patient was shameful.
CONGRATULATIONS, TURTLE CREEK DENTAL ASSOCIATES. YOU HAVE LOST FOUR PATIENTS AND MORE THAN 25 YEARS OF FAMILY TRUST. PERMANENTLY.
Four members of our family will never return. Not for a cleaning, not for a consultation, not for anything. The trust that took a quarter of a century to build has been completely destroyed by two individuals who, in my experience, have shown an astonishing inability to treat people with basic decency.
I sincerely hope this practice experiences the consequences of how it treats its patients. I hope prospective patients read reviews like mine, ask difficult questions, and think very carefully before trusting their dental health to this office. A practice that loses longtime patients through neglect and indifference deserves to have its reputation reflect those failures.
Dr. Avendanio, you should be ashamed of how you treated a family that trusted you for decades. Jenilyn, your repeated failures and lack of follow-through have been nothing short of astonishing.
I have rarely encountered two people in a professional setting whose conduct left me with such an overwhelmingly negative impression. Their behavior throughout this ordeal has been awful, and I have absolutely no desire to deal with either of them again.
Twenty-five years of loyalty. Four patients lost. A lifetime of trust destroyed.
Turtle Creek Dental Associates has earned every bit of my disappointment and this one-star review.
SHAME ON YOU ALL!
