We stayed at the Badrutt's Palace as part of my milestone birthday plans with my girlfriends…read more I'm sad to say, Badrutt's Palace turned out to be the biggest disappointment of the trip. We spent about 7,500 CHF for two connecting rooms for two nights in the basic category rooms. And these are the reasons why I am giving the Badrutt's one star: - When we arrived, at about 330pm we were told one of our rooms were not ready, because of a 'technical issue'. The official check in time was 3pm. They told us to expect the room to be ready by 530pm. Meanwhile, they offered us "complimentary tea at the Grand Hall". - The complimentary tea turned out to be a frame of small bites that was too little for the three of us, so we ordered one club sandwich and also some water. We were charged for the sandwich and water which turned out to be 75CHF. - At 530pm we went up to check into the room that was ready, as the connecting one still wasn't ready yet. It turned out that the 'technical issue' were guests who hadn't checked out. I saw the service staff cramming clothes and belongings into bags while they tried to clear out the room. - The rooms were really small. This I had heard and I thought it was acceptable considering the location of the hotel. What I did not expect was the general shabbiness of the place. Furnishings looked worn and tired. And the carpet wasn't clean. I do my nightly stretches on the carpet, and found myself cheek to cheek to some dirt / soil. I was hoping that it came from the last guest in their hurry to check out and not some vintage dirt from winter 2022. - For the next two days, we found the staff generally distracted and too busy to attend to us, whether it be a request for a kettle, a charger, soft boil eggs at breakfast, water to the table or an ice pack. Things either never materialized or you needed to remind them three times before they arrived. - On the last day of our stay, I encountered a small crash on the slopes and tore my ACL. After making it back to the hotel, I called the front office to inform them about the injury, and potential need for alternative arrangements for dinner. Their reply was, "There will be a cancellation policy of 200CHF per person if you decide to cancel dinner" - I wasn't prepared to pay 600CHF for no dinner and to mooch in a small room so I said I will go ahead with dinner, but could I please have a wheelchair to bring me to dinner. They said, of course we will bring it up immediately. We waited 1.5 hours for the wheelchair which never materialized. Finally I hobbled to the front desk to find out they had "lost the wheelchair". I was puzzled why we were not informed any earlier. I feel extremely cheated out of what I thought was going to be a luxury experience. We are not un-used to paying high prices for 5-star accommodations but for this price, this level of service and general standards of the property are unacceptable.

Stay here at this historic grand hotel if you can swing it. Everything screams excess and luxury…read more Centrally located with town center one side and the lake on the other. This grand hotel is synonymous with St. Moritz, highly recommend.

I've stayed in quite a few mid priced (for St Moritz) hotels in St Moritz and this is my favorite…read more The location is great, it is near to the main restaurants and bars, shops and has easy access to the lifts to ski. The rooms are functional and a plus is certainly the huge closet with plenty of hangers (one of my pet peeves is that a lot of hotels have about three hangers, where are you supposed to hang your clothes) plus the big full length mirrors with good day light. I absolutely love the breakfast room with view on the frozen lake and the selection is quite good. The quality of the food in the buffet is great and I love you can have your eggs cooked by the chef. But most importantly the service is always great, the team is always friendly and willing to help. Only downside I would say that it get's pricey on busy weekends and that the room has no iron (but they offer reasonable priced and quick iron service in house). Would recommend!

First of all we did not stay here, BUT enjoyed beer and a dirty martini made by awesome bartender…read morefrom Lake Como. He made my favorite drink and was extremely kind and friendly. I think that made our drinks just so wonderful. Visit their bar before you go to the restaurant that's just next door!

Very beautiful hotel with breathtaking views of the lake. Staff is very attentive and knowledgeable.read more

A few places that are worth every penny. They are situated in the Engagadine Mountains and the…read morefirst class service and glacier lake mountain views do not dissappoint... Perhaps a once in a life time I have been lucky enough to be there twice once this July and once again 30 yrs ago to ski.. Summertime is quiet with a hushed elegance. Every piece of furniture and artifact resonates presence.And the modernization of the spa and fitness area were spectacular. The staff all live on site which shows their dedication to the resort and your service. They painstakingly memorize your whims and preferences. which sets this and other leading hotels of the world apart... Its more than 5 stars its a memory to relive again and in any shape and form ... another 30. yrs from hence OR... leave provisions in the Will....

Great place to grab a drink and light snack before dinner. The sunset view is amazing and it's…read morefairly priced. They only make reservations for hotel guests so if you aren't staying at the hotel make sure to arrive early if you want a window seat to watch the sunset.

Located in the middle of town. Has a nice bar with a nice view, but our room did not. Rooms are…read moredated and not very impressive views. Seems very overpriced for what would be a Holiday Inn level hotel. Staff was very nice but is not there in the late evening, over night or in the early morning. Our outlets in our room would not charge our phones unless lights were on. Very frustrating.

This place was awesome! Highly recommend, the ice bar was the best. Next time I am in Switzerland,…read moreI will be back.

Stayed here for a couple nights during our first trip to St. Moritz. As you would expect from a…read moreKempinski, proactive and efficient service is impeccable. The spa/bains area is extensive and immaculate. There were 9 rooms and several relaxation areas as well both indoor and outdoor. Gorgeous pool which is also well sized. The breakfast is really well done. All the indulgent options (bread pudding, bacon) and healthy options (fresh juices with ingredients of your choosing, poached eggs). Concierge is very helpful for hikes, tours. The e-bike was so much fun to take around the town and neighboring silvaplana. Only downside was any request sourcing from the front desk seemed to get lost in translation to Housekeeping, not sure why but it happened 3 times. Second, aware it's a mountain town, but it was hot..our room was too stuffy and only way to cool down was to open the windows. However we faced the front so it wasn't feasible due to noise. Lastly, we didn't really conduct our research on location, but note the Kempinski is at the edge of town, so it wasn't as convenient to simply walk everywhere like at the other well known properties. There is a bus stop right in front of the hotel.

The hotel rooms are spacious and ours had 2 balconies which was Nice but they fall short on…read moreamenities like coffee/tea in the room. There's a machine but no pods, ran out of tissues and not replaced and no washcloths Towels are on the small side Buffet breakfast plentiful if it's included. Location is difficult if you're using mass transit from station Make sure you arrange a pick up with hotel When we arrived I needed to walk through a construction site that was all up hill from train station. All the escalators and elevators from street level were closed down

When you stay at a hotel that opened in 1869, has been run by the same family for four generations,…read moreand housed athletes and officials during the 1928 Olympics, you know you're going to enjoy something special. In fact, Steffani the Rabbit, the mascot of the 1928 Games, became the hotel's namesake. With sweeping views of the city, the interior completes the image of a quintessential Swiss Alps mountain chalet. From the large fireplace in the lobby to the indoor pool and full body massages, the place is just special. And the staff are incredibly kind! The complimentary breakfast is quite good, but the room service food is only mediocre. Nonetheless, you'll not only fall in love with the town but this hotel as well!

Staff was nominally helpful and certainly tried to be helpful, but we had so many issues that we…read moreended up giving them only a two-star rating. Let us list the defects: 1. Room was consistently HOT at night, mostly due to warm sun on the west wall on our floor. Sadly, the only way to cool it off was to open the windows (no ceiling fan), which then meant we were effectively "sleeping on the sidewalk" with every drunk noisemaker, truck, and car sound coming right into the room. No or very poor quality sleep makes for cranky guests. 2. Among other issues, our bathroom door would not latch (stuck latch, and missing screw). Staff came to fix, but didn't actually have a fix . . . and it never got addressed despite a promise to return, and a nearly two week stay. Unexpectedly poor service for a supposedly 4-star hotel. 3. Bathroom exhaust fan was on some "automated" schedule, according to the same repair staff. Thus, it exhausts fumes from the bathroom whenever it feels like it. Really?!? 4. Our included breakfast was EXACTLY the same breakfast--for nearly two weeks. Not only does that get old really fast, for those with an environmentally sound, no animal, lifestyle, the massive number of meat, animal milk/cheese items, and VERY limited number of vegan items, suggest it's still 1970 at this hotel. Just jaw-dropping at how far behind the times some can be. (Amazingly, most F&B managers have no clue on this--see the UN FAO report from many years ago for details: cowspiracy.com/facts.) 5. No pool or hot tub was sort of a downer, but this is likely an older facility/building? In closing, while the staff was pleasant and tried to be helpful, this hotel is far, far behind the times. Recommend you look elsewhere if you expect 4-star standards and have any sort of concern about the environment. Sadly, this St. Moritz hotel just feels way, way behind the times.

Maria is an amazing host! She gave us a wonderful presentation of the area along with directions to…read morethe different mountains. Their pool is a hidden gem. We will definitely be back.

Excellent hotel. Great location. Friendly staff. Comfortable and easy access to center and slopes…read more Bus stop in front. Walking distance to center. With short cut walking trail to the lake. I gave 4 because in every business there's always a room for improvement.

Rooms are basic and clean. Breakfast buffet is ok does the job nothing fancy…read more 2 tiny elevators efficient in transporting guests and luggages. Location is the key.

Had a great stay at Hauser. The room was a good size, we had 2 beds that can be separated or…read moretogether depending on your situation. The staff was friendly, engaging and helpful. The hotel shuttle gave us a ride to the train station. I forgot my water bottle in the lobby and they called us followed by delivering it. Above and beyond. Friday night we got the all you can eat hot stone dinner, it was amazing. Lots of unique offerings. I particularly liked the venison.