CONSUMERS BEWARE. I came to this shop because of its high reviews, and left severely disappointed. The shop owner has no respect for people's time, and they are using an INFERIOR PRODUCT than what is advertised.
I called on a Monday (6/18) and scheduled an appointment for Saturday (6/23). This shop had a competitive price and was close to home. They explained they only purchase Rayno films, and only carry ceramic tint (the Phantom S5 line in particular). We agreed on an appointment for their opening so that I could be the first vehicle in and out. On the phone, they were friendly and helpful.
I arrived at 9 AM as per my scheduled appointment. The store was locked. They did not answer their phone until 9:30 AM, and was told they were ten minutes out. No one arrived until after 9:50 AM. Great.
The single employee, who explained he was only a helper, began working on my car. In the next hour and a half, I was able to freely wander about the shop. I inspected every roll of tint in that shop.
As an engineer, I have done my research on tint and will not be fooled.
For those who don't understand, ceramic window tint is a premium product with the best solar heat rejection. Carbon film is an older and cheaper technology. There is a nearly 70% difference in solar heat rejection performance between ceramic and carbon. If you are paying the premium for ceramic, it is because you are a discerning consumer who demands the performance of ceramic.
In that shop, I only found two rolls of ceramic film. The rest (15+ rolls) were clearly labeled "Mono Carbon", the entry level product line for Rayno films. There was even a new delivery from UPS with three rolls of brand new Mono Carbon film in varying shades.
The helper began cutting film for my rear window. It had already been trimmed and placed on my rear window. I checked the roll, and it was Mono Carbon 35%. I was promised the S5 nano ceramic film. I asked him to stop, and he exclaimed that it's the only 35% tint they have. Keep in mind that on the phone, they insisted they only carry ceramic tint.
The owner rolled in rudely just before noon. I asked about the carbon film being installed, and was simply told "I am the tinter. You don't know what I'm putting on your car." Great. That's why I asked.
They rustled around their stack of tint trying to find anything, and held up an unlabeled roll of film with 35% scribbled on some painters tape. "It's ceramic, it just doesn't have the sticker." This roll had maybe 2 feet of material left on it, and would not have been sufficient.
Great explanation by the owner. Keep in mind all of the other rolls of tint are labeled by the factory "Mono Carbon". There was only one roll labeled "ceramic" and the factory sticker is labeled Phantom S5. They also had a roll of Platinum Air 7090, which is a ceramic product.
The owner was extremely defensive when questioned, and then exclaimed that I couldn't be in the shop, only the waiting area. I took the car and left. It appears they are trying to pass off an inferior carbon film as ceramic. I quite literally spent 3 hours of my life at this shop to have my windows poorly cleaned.
I would be VERY wary of their claims regarding their use of ceramic tint. That is far more upsetting than the time wasted. read more