I have had four bi-weekly mows from Solar Earth Lawn Care, the most recent being this afternoon.
I thought they did a pretty good job the first time they came out. There were three guys that tag-teamed the yard - one mowing, one trimming, and one blowing off the trimmings. They were lightning fast, even in the heat, and it looked pretty good, despite a few long spots here and there. I was hopeful that they were going to work out and was initially a bit impressed. I especially liked that they said their equipment is solar powered. I chalked up the long spots to the previous service we used and figured it would take a couple mows to get the grass back to looking the way it should. Well, that never happened.
They really seemed to be slacking on the trimming after that first service. I have specified twice in emails of where I need mowed and trimmed. My second email was just a few days ago and was acknowledged yesterday. I feel like it was blatantly disregarded. I have weeds all over my driveway, along sidewalk and patio and near front stoop that do not appear to have been whacked at all. I am left to have to deal with these weeds myself. Today, just hours after it was freshly mowed, there are long shoots of grass all over and dandelion stems standing a foot tall in the center of my backyard. There is still a lot of long grass that is lying down as well, especially in the back and side yards. This is not what I expect a lawn to look like the same day it was mowed and it will certainly look like utter hell in a few days.
I wanted to give these guys a chance. I took into account all of the rain we had been getting last month and the long grass left behind from my previous lawn service. This is just not acceptable to me and is certainly not worth what they were paid. I believe their speed is an impediment as they are apparently breezing through jobs rather than taking the time to pay attention to detail. The only positive besides the solar-powered equipment is that they never hurt my garden or flower beds. For being one of the highest priced services I have used, they turned out to be one of the most disappointing. I have cancelled future service and will not be using them again.
Stars adjusted after receiving email responses that claim I just don't understand how grass is cut. They say it is cut long in the summer so that the grass can survive on little water, but it still does not explain the shoots and dandelions that stick up unevenly in many places. They also say they would need a waiver signed for trimming in the driveway in case gravel (there is none) would damage the property. It was also stated that trimming in the driveway posed a danger to to the workers. Rather than explain this, they just didn't trim. These policies were never mentioned upfront. Only now that I complained and wanted to cancel. More perturbed after further contact with the owner. The responses just feel like BS excuses for a crappy job. read more