My family and i volunteered at the Christmas event they put on for the residents at Terra Pointe…read more It's was apparent from the moment we walked in that every member of the staff truly cares about the people in their care and giving them positive experiences. They were so loving and nurturing toward each person they interacted with, and knew each person individually, it was truly heartwarming to witness and be a part of. Thank you Edith and staff for being so amazing to those who need the extra love in their lives!

If there was a way to give a negative rating, I would. My step father was in there for one week and…read morewas extremely abused. He had 2 black eyes, bruises all over his chest, back and arms. These people put on a good face but behind the scenes they are terrible people. My step father will sometimes flinch when we go to help him. The worst part is he couldn't tell us what happened because he couldn't remember. If you care about your loved ones with dementia, you will choose another place. RUN FROM THIS PLACE.

Good care. Close to home. Nice food and services Various…read moreactivities. Snacks at night. Caring kind staff. Thank you

Clean and smells like normal room air. Nursing assistants everywhere on the move. Therapy gym was…read morepacked with therapists and patients rehabbing. Case manager and leaders cared about the little things. The staff took great care too. Meals are always on time. Call lights answered responsibly. And finally, people working here were friendly and nice to us.

"My elderly mother has dementia and had hip replacement surgery and after hospital stay, I was…read moregiven a list of Rehab Facilities for her to stay for PT and OT after surgery, and I was given a recommendation by a friend who had a relative have their Rehab stay at this facility - North Park Health & Rehabilitation in Phoenix, Arizona. It was a slow recovery for my mom, because she stopped caring to get better, after surgery and hospital stay. The staff at the facility were caring and supportive during my mom's stay. They took the time to understand her needs and treatments and were also helpful providing advice and support throughout her recovery process. My mom also had an issue where the date came where she was being discharged and the facility she previously lived would not take her back because they expected a hospital bed to be delivered and there was no need for her to have a hospital bed, because she was successful in getting out of her bed with PT and OT and she did not have a medical need for a hospital bed. This discharge experience became havoc for myself and my mother to locate a new place for mom at the last minute and North Park Case Manager along with my mother's Insurance Case Manager quickly resolved the issue and handled this problem immediately and resolved the issue and my mom's discharge and transport was a better experience to move mom to her new home." - Betty

I wish I could give ZERO stars…read more Our family's experience with North Park has been deeply disturbing. My father-in-law was admitted on September 9 able to walk, eat, drink, communicate, and carry on normal conversations. Within days, we watched him deteriorate dramatically. By Tuesday, he was chewing food and spitting it back out. By Wednesday, he looked extremely weak, noticeably thinner, confused, and "out of it." My husband immediately told staff that something was seriously wrong. HE was the one who raised the concern that his father appeared dehydrated and pushed them to give him IV fluids. When they first attempted the IV, they could not obtain access because he was already so dehydrated and had to call another team to obtain IV access. Despite his continued deterioration, he remained there. The lack of communication was unbelievable. NORTH PARK NEVER CALLED MY HUSBAND. NOT EVEN ONE TIME. My husband called THEM EVERY SINGLE DAY to find out how his father was doing. Getting an answer was a daily battle. He often had to call two or three times, sometimes more. The phone would ring and ring. He would be told to leave a message and that somebody would call him back. Nobody ever called him back. So he would keep calling until someone finally answered and gave him a brief update. This happened day after day. Meanwhile, my mother-in-law was physically at North Park EVERY DAY for approximately 5-6 hours and witnessed much of his decline firsthand. On Thursday and Friday, my husband repeatedly told North Park that his father was having serious difficulty swallowing. He specifically explained that it seemed as though his swallowing muscles were no longer working properly. We were told about speech therapy and were still being told to try to get him to eat. But this was not simply someone who did not feel like eating. We were watching a man who had been eating and drinking normally progressively lose the ability to swallow. By Saturday, he could no longer swallow even WATER. Saturday morning, my husband once again called North Park himself for an update. That morning he said he had had enough and told them he wanted his father OUT of North Park and sent to the hospital. ONLY AFTER my husband demanded the hospital transfer did a CNA speak with him on behalf of Dr. Hassan. My husband NEVER spoke directly with Dr. Hassan. Through the CNA, my husband was told they wanted to continue caring for his father at North Park, run additional tests, and obtain a chest X-ray. My husband strongly disagreed. He repeatedly explained that his father had been declining extremely rapidly and needed hospital-level care. The conversation became a heated verbal argument because my husband was demanding that his father be transferred. He insisted on the hospital transfer. I want to make this very clear: my father-in-law did NOT end up at the hospital because North Park suddenly recognized how seriously ill he was and proactively decided to transfer him. MY HUSBAND PUSHED FOR THE HOSPITAL TRANSFER. Once he arrived at the hospital, doctors found SEVERE DEHYDRATION, an infection/colitis, and BLOOD CLOTS IN HIS LUNGS. The hospital physician told my husband that his father was "very, very ill." Our family had been raising concerns for DAYS. If you have a loved one at this facility, please visit frequently. Call. Follow up. Write down names and dates. Document conversations. Do not assume someone will call you back simply because they tell you they will. Most importantly, KEEP ADVOCATING when something does not look right.

My dad has been a resident since July 2025. The staff have been very warm, available 24 hours a…read moreday, and are aware of my dad's well being at all times. They arrange transportation, doctor care, dental care, make time to talk to us and his friends when we drop by. My dad likes it there because of his private room and the caring staff. I'll speak highly of the staff, especially Thip, Jackie and Kendra.

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

Food is wonderful, tenured staff and a solid management team. Centrally located and dedicated…read moreteam, here for the right reasons. Definitely would feel comfortable placing my mom or dad here!

This is a beautiful community with caring staff! The meals are delicious and there are so many fun…read moreactivities. I would highly recommend.

Thank You, Inspira Caregivers!…read more Huge appreciation and special recognition for two amazing aides in the memory care unit at Inspira: Sandra, Hazel (originally from Philippines), Wuyatta,Damien & Venice. The care and support they give our parents every day is a difficult job, and they do it with such grace and kindness. Inspira truly provides the comfort of knowing our parents are cared for in this next chapter of aging. We are so grateful!

My mother was in memory care here and it was terrible. They had very little staff and residents had…read moreto wait too long to get care. The food in memory care is different than the restaurant and it was disgusting. A hot dog and chips with no ketchup or anything for 9k a month. We moved out.

Nice enough place. My mom and dad just moved in. We were warmly greeted first day by about 95% of…read morethe residents we passed by. Dinner was excellent. A major landscaping upgrade is underway, and a major café upgrade is underway. Overall nice interior. All staff were very friendly.

My Dad spent 5 days here at the skilled facility for respite. He did not enjoy the experience,…read morehowever I can understand that and want to give a fair review. My biggest issue, NO ONE and I do mean NEVER EVER does the skilled facility actually answer the phone, so there is no way to call and check in on your loved one if they aren't capable of answering/ calling you. Second biggest issue was medications, I was not told to bring the meds from home (I place that error on the hospice) but after he was there they requested the meds, so I drove there after work with the meds. The nurse on only took 2 or 3 stating they received the rest delivered from the pharmacy. I good, right? Wrong. The night shift nurse in day 3 calls me (Bless her) and says, hey did you know we only have some of his meds? I drive over and bring his meds again. When they sent him home, didn't send all the meds home, lol had to drive over to pick up and 2 of the med bottles were lost forever. At this point i want to mention it's a 45 min drive from my home one way, blah. He did have a fall at the facility, while using the restroom alone. No real injuries and they did notify me (The nurse used her personal cell so she did answer when I returned that call)! Facility was clean and the room spacious, but the respite stay was not restful for me.