Awful service for the second time in a row. I won't bother with a third visit!
The guy before me in the queue had been waiting for 15 minutes for his toasted sandwich, the 3 girls behind the counter were all busy cleaning (30 minutes before closing time, when they should have been serving the long queue which had formed) and it was difficult to gain their attention. When one of the girls someone finally bothered to pay attention to the guy, they snapped 'what sandwich?' response back to him. They finally discovered the sandwich burned in the sandwich toaster, despite there being a girl washing up right next to it, and offered to make him a new one.
Meanwhile, I waited a good 10 minutes before my two coffees were made, because they were cleaning and not because they were making coffee for anyone else! Eventually I was handed one coffee, which wasn't what I'd ordered, and was told they had no record of the second cup of coffee being ordered. Finally, a more senior member of staff appeared and sorted out my order.
An utter shambles. Disinterested and rude staff, plus loads of dirt under the tables despite the floor having been given a cursory sweep 5 minutes previously.
The coffee and cake was actually very nice, but I won't bother returning, especially when Pret next door has 100% better service! read more