They are a neighborhood U-Haul rental facility. I made a reservation, received a confirmation number. When I went to pick up the rental. No one was there. No one answered the door. I called U-Haul who contacted the owner. The owner showed up 20 minutes later. While on his cell he totally ignored me and went inside the building. I knocked on the door, he opened the door by a crack. Did not speak English but managed to say lock box and slammed the door in my face. Not only had I taken the day off from work but had others waiting for me to help. U-Haul stated that my reservation had been changed to an online reservation meaning I had to download their app to get the code for the lock box to get key for truck. I did not make this change to the reservation and tried to download the app without success. Shame on U-Haul and shame on them for allowing these people to sabotage their reputation. I will never do business with either again. And, have never been treated so rudely. read more