I took my sewing machines to be serviced at this location. I live over an hour away. When I picked…read morethem up, I took them straight home and was eager to start sewing. I started to use my Janome and I used it for about 5 minutes and I could not get it to work correctly, the bobbin area was not moving correctly and the needle kept jabbing on metal. I then tried to use my Bernina and the thread cutter would not work when I tried to cut. I then called the quilt sampler and informed them about my issue. I also advised them that I lived too far and I was unable to take my machines in any time soon because I was in the process of packing, moving and unpacking. The manager assured me that it would not be a problem if it took me a while to get them to Springfield. I finally took them in Yesterday on 6/25/2026 and they repair guy called me back and stated that they are not responsible for the way my machine was lifted up from the side. They told me that it had been dropped somehow and IT HAD NOT been dropped AT ALL! And I advised him that the only person that had lifted the machine when we were moving was my husband. He then proceeded to tell me that he didn't care who held it or what happened to it. I thought maybe he had been having a bad day. I went to the store and I shopped for some items and left after spending an additional almost 100.00. Fiesta of all they stated that it would be a while before then could service it or there would be an additional fee if it was serviced that day and I should have called ahead of time. I had no idea so I didn't call. The next day the manager called me and stated that there would be ban additional service fee because I had taken too long in returning my machines to the shop.. AFTER I EXPLAINED TO HER THAT I COULD NOT GO IN ANY SOONER! She then started to say that we dropped the machine. It is a Bernina 710 and it is so heavy that if it would have been dropped it not completely broken, the cracks would have been at the bottom of machine and not the top. Anyways.. I told her again that I didn't drop it and I was too stupid not to check for damages when i when they returned for jt. (My fault) but I know no one touched it because I live alone with my husband. And he didn't drop it. She then started to say that the only thing they did to my machine last time was service it. I told them they took several weeks about 3 or 4 with my machine because they replaced a part. She then left me on hold and came back to tell me that I was right but the problem they fixed was nothing to do with the board that is messed up. And not in the same area. They fixed my knobs on the machine and THEY ARE by the area that they were working on. She then started saying that the thread was probably damaging my machine. I told them no because I was using The store brand thread from MSQ (Missouri Star Quilt Shop) so she then proceeded to tell me that I had used 60,000 stitches on my machine so they couldn't service it unless I paid because it was a different issue. I then hung up on her because I was so LIVID and had to contain my anger!! UGH! I am SOOO upset right now! If I could give them ZERO stars I would. I also feel very stupid for not reviewing their reviews before going thereto buy my Janome and to get both of my machines serviced! I see now how many terrible reviews they have about there machine servicing!! This will NOT be the only place that I make a review at and I will find every place possible to post a review! And I will NOT be changing my review unless they make this right!! And you better believe I will be calling the better business Bureau!

I had a great experience at the Quilt Sampler purchasing a new sewing machine. The manager is very…read moreknowledgeable about the machines they carry and helped me make the best choice for my needs and budget!

Knowledgeable, friendly staff. They have helped me with many projects over the past few years. Not…read morea better store in Missouri!

I just bought a new sewing machine from Merrily. I live in St Louis and drive to Springfield to…read morepurchase machines and supplies from this shop. Best prices and service I've found.

Love shopping local with a family owned business! My husband picked up a bouquet for Valentine's…read moreDay and personally delivered it to my office. The large pink roses were as huge as my open hand! Gorgeous with a little bit of purple accent mixed in; I got so many compliments! Once again, you did a great job Schaffitzels! Coleen V.

Schaffitzel's flower shop and greenhouse started in 1949 by Bernadine and Jeremy Schaffitzel. 75…read moreyears later and still growing strong, they opened up a gift shop next-door that is also family owned called Bernadine's. Family owned and operated with four generations and going strong. with beautiful holiday decorations. We were greeted and ask if we were first-timers we said yes they gave us a little rundown of how they got started. really enjoyed looking around this beautiful place that has been a staple in this community for many years as we didn't buy anything, but the quality of the items were worth the value of each item

Great place to make and paint your own pottery. They have pottery classes and if you want to just…read moredo some decorating, they have a huge supply of different pottery items to decorate. The only fee you pay is the one listed on the pottery item, there are no sitting fees or anything. You can take as long as you want to paint your items. They also have several other activities you can do that I have not embarked upon yet. My wife and kiddos love to go and the staff is wonderful. I believe it is owned and operated by a mother/daughter team which are some of the best people we have met. A true pleasure to do business with them. They are more than willing to help with anything you need. Definately recommended, just go by and take a look.

I have been to many studios in town and this one has the biggest selection. The service is not…read moregreat though. The mother/daughter team that runs the show has lost my pottery both time I went in. First my daughter painted a peice with her hand print. The pottery thst we got back had been repainted with a print two times bigger. The second time I painted a bowl. The one I got back was not the right size or color. They would not replace or let me repaint. I do not recommend this place.

Quality products, reasonable pricing and great owners! Highly recommend this supply shop if novice…read moreor higher for candle and soap making.

Super nice people, wonderful variety of fibers, and they provide an open crochet/knit every Saturdayread more

The owner is so nice and helpful. The yarn selection is amazing. I found some yarn I really liked…read moreand she helped me find a pattern. Later on ...like 4 months later I came in asked for more of the yarn, but didn't know the name. She asked a couple questions and viola she pointed me directly to it.

I ordered flowers online as I live out of town for a gift. I was able to select the date I wanted…read morethem to be delivered. They delivered them timely and the arrangement was beautiful. The price was well within my budget. The gift went over so well, and they loved them. I will use them again in the future!

My father recently passed away and a dear friend from another state had an arrangement sent. it…read morewas absolutely beautiful!! Many people saw it and thought it was outstanding. I will definitely use this florist in the future!!

incredible detail and extremely professional workmanship! great service for a great price A++++read more