I live at Terraverde Country Club Fort Myers. A lot of our condo bldg elevators were ruined by…read morehurricane Ian. Many electronic control panels, hydraulics, and mechanical parts had been under 4 ft of salt water. The electronic controls and circuit boards had to be fabricated which took a long time because there was such a demand. Once parts were here General Elevator was here for months working on 5 or 6 buildings in my area. The Techs, named Carlos and Angel, were really exceptional. They were skilled, hard working, professional and responsive. They were working in high temps since our towers and controls are outside with no AC where they were working. Even when a bldg was completed they would return to tweak if asked if any owners asked about any issues like noise. My background is Engineering and General Elevator did a great job hiring these guys. I've been Pres of my bldg 7 years and they are the best I have worked with. Thanks

From the owner: Elevator Service, Repair and Modernizationsread more

Even a 1 is too much! As a contractor for over 53 years I've never worked with a sub-contractor so…read moreunreliable, unprofessional and combative. Even after (thank God) they completed their contract and we paid them in full and conveyed proof of payment several times, they still continue to send the same final request for payment. The product is sub- par,the installers are fearful of their superiors and on top of that they're sloppy. They complain about dangerous site conditions yet I have 911 on standby when they're working. For the record, my company has only 2 accidents in 53 years. I consider myself lucky that Otis Elevator didn't add to that record. Otis Elevator lacks responsibility for scheduling, operations, installation, worker safety, management, fiscal procedures customer service. Final note,DO NOT HIRE OTIS ELEVATOR COMPANY

During the last part of 2011 my parents paid over 20,000.00 to have an elevator put into their…read morecondo. The installation was nothing like what we were sold but worse than that it was life threatening. Last Friday Fox4 did a segment on the problem. http://www.fox4now.com/news/138688049.html In addition, during the installation, it was obvious that the this wasnt the elevator contracted for and that John Morse, the owner of Premier Home Elevators had no idea what he was doing. My parents tried to speak with him about their concerns and were met with a hostile, abusive tirade of words. Our concern is that no regulating body requires permits or inspections on elevators and someone could have died on this one. They now have a reliable company under contract to remove this one and install a proper one but they are going to lose not only the money they paid to John Morse and Premier Home Elevator but another two to three thousand they paid to correct extensive damage he did to their beautiful home. We truly do not want another family to incur the problems we have My parents are in our eighties and live on a pension. This is no small matter for them financially but we are thankful they weren't hurt or killed. BUYERS BEWARE - This company is run by a CROOK! Do not do business with John Morse owner of Premier Home Elevators

Expensive repair made but elevator was constantly correcting itself even when no one was in it…read more Service came back but it still kept happening. He came back and I was charged a service call! when I spoke to Bobby he yelled and was very rude. Done with them

The elevator was working fine. My house watch person ordered an annual maintenance. After paying…read more$600 for the call, the elevator would not come down. We called them back to fix the problem they caused. After three hours and $450 more, the elevator came down but crashed like a shotgun at the bottom. I called them back again to fix the problem. They said it would cost me $350 more to fix it, and would not be available for several weeks. Then they called me and said I would have to pre-pay before they would fix it. I refused and they told me to call another company. What a scam.

Bought a used lift from them. When using, the truck got stuck on lift and cylinders were leaking…read more Guy came out and looked at lift. Said it was unsafe and shouldn't have been sold or installed in the first place.Very dangerous lift was what he said. Fast Equipment to satisfy me sold me a new lift but charged more saying they gave me a deal on a new one which they didn't, take much off at all. The installers didn't install lift plum and level causing lift to start bending and pulling anchors out of floor almost had a car fall again that's how we learned that the new lift is compromised now. Reached out talked to service manager said he would call me back its been two weeks heard nothing not even to schedule an appointment to come out. This is a huge safety issue. Meanwhile my shop is shut down. Everyday we go without communication I am losing my means of paying my bills and feeding my family. I don't understand why this isn't being taken seriously. On The Rize Truck Accessories Fast equipment came out Tuesday after my shop being shutdown two weeks. They did not send the service manager as requested and promised they sent an unprofessional rude employee that just wanted to blame the concrete not even talk about why lift is bending and not installed level. Called the office in front of me and laughed and said we got another customer that knows more than us lol I'm leaving. Said when he got in his truck level means nothing I put these lifts in unlevel all the time and drove off. Now I am still without a lift or runable shop and fast equipment offered no accountability or responsibility for the install. Took my money did shitty install laughing and this is a brand new lift installed less than 6 months ago.

Great company, amazing employees! I bought a lift from Fast Equipment and had them deliver and…read moreinstall it. They were prompt and very professional. Hats off to them, first class service!

Oh Lord did I need some hand holding, and Zoe was the angels voice on the other side of the…read morecordless phone that answered my prayers. She even helped me setup automatic payments to save some trees! Give them a shot for your association needs, sugar! xoxo, Jan

These people are so inept and unprofessional. I went in to pay my HOA fees and after waiting while…read morethe receptionist out on the phone, I asked her if there was anyone else stuck her finger in my face and said to wait my turn. I could hear women in the back talking, but nobody backing her up. She had the person on the phone on speakerphone so that everyone in the waiting room could hear her chewing him out for being so stupid and telling him that he was the only one that didn't know how to work email. It was completely unprofessional. She told me to be quiet and if I wasn't quiet and didn't stop talking, she was going to call the police we upon. She pushed the button and people came running out of the back office. Everyone in the waiting room witnessed the situation and she was just completely out of control and unhinged. She told me to be quiet and if I wasn't quiet and didn't stop talking, she was going to call the police pushed the button and people came running out of the back office. Everyone in the waiting room witnessed the situation and she was just completely out of control and unhinged. These are the people who are handling our funds running our association. You ask yourself if this is who is greeting you who is behind the door? The women that came out were in T-shirts and flip-flops and shorts and anything but professional. I would seriously consider another option. They are extremely difficult to deal and get a hold of. I drove 40 minutes to their office because no one would ever return my call and I did not get a return email.