IS BUFFET 101 AT GLORIETTA 2, MAKATI CITY WORTH IT FOR ₱1,000+ PER PERSON?…read more
My Birthday Celebration Experience at Buffet 101 - October 9, 2026
If you want to know what my experience was like today, October 9, 2026, please read my review before deciding to celebrate your birthday at Buffet 101.
There were three of us, so we were unable to avail ourselves of the birthday promo offering one free diner for every three paying customers. At around 5:00 PM, when we arrived at the entrance, I informed the staff that it was my birthday month and asked what other birthday promos they offered aside from the 3+1 promo.
I was told that they could prepare a small cake with a birthday dedication and that there would be a birthday performance. Naturally, I expected to receive these birthday treats.
After we were seated, I asked one of the female staff members if I could request a birthday dance. She said yes. I then asked why our table was not marked on the checklist for a birthday celebration. She explained that the birthday performance was only part of a promo. She also said they would just prepare a cake with a dedication for me.
Since I had already requested the birthday performance, I expected the performers to visit our table. However, they went around the entire dining area without stopping at our table.
We started wondering why they had not come to us.
At around 8:30 PM, when we were preparing to leave and pay our bill, I approached the staff member again and asked why the performers had not visited our table. I had already made my request before entering the establishment and even showed my ID as proof that it was my birthday month.
I asked to speak with the manager, but I was told that the manager was unavailable, so the supervisor was called instead.
I asked the supervisor to sit beside me so I could explain what had happened. She asked if I still wanted the performers to come to our table. I told her, "No, thank you. I'm already disappointed."
From the beginning, I had informed the staff about my birthday and made my request. I had no problem with them singing or dancing for me. In fact, this was my first time celebrating my birthday at Buffet 101, and I was looking forward to the experience. Unfortunately, it turned into a disappointing one.
What disappointed me even more was when the supervisor asked which staff member I had spoken to. I pointed out the employee I had approached earlier. The staff member then said she thought I was joking.
I asked her, "Do you really think I was joking?"
She answered yes because I was smiling.
So, does this mean that whenever we speak to your staff, we must have a serious expression on our faces for our requests to be taken seriously? Does smiling mean that we are not serious about what we are saying?
The staff member then told me that they had already prepared a cake for me.
My goodness! Preparing a birthday cake is one thing, but what about the birthday performance that I had specifically requested? If your establishment offers birthday treats, shouldn't the staff make sure that all the details are properly communicated and coordinated?
ATTENTION, MANAGEMENT!
Please improve your system and coordination. From the moment guests arrive at the entrance, their birthday celebrations, requests, and inquiries should be properly verified and communicated to the concerned staff.
Teamwork is important, especially when handling special occasions. Instead of pointing fingers or blaming one another, the staff should work together to ensure that guests receive the service they were promised.
I also noticed that the restroom was not well-maintained and poorly ventilated. It was hot and uncomfortable. Additionally, the replenishment of food at the buffet was slow, and some dishes were already empty while we were waiting for them to be refilled.
For a dining experience costing over ₱1,000 per person, I expected better service, proper coordination, a comfortable environment, and timely food replenishment.
This was my first birthday celebration at Buffet 101, and sadly, it left me disappointed.
I hope the management takes this feedback seriously and makes the necessary improvements so that other customers will not have the same experience.
A birthday celebration should be a happy and memorable occasion, not an experience that leaves customers feeling ignored and disappointed.
BAD EXPERIENCE. PLEASE TAKE NOTE, BUFFET 101 MANAGEMENT!