I spoke to Kim at the Social Security this morning and explained that I wanted to retro my enrollment back to my eligible date. She was checking some things for me, mainly how much money it would be and all of a sudden her voice changed and she got louder. I wish someone from ss would read this and review her the call. She just stopped abruptly and told me she would send me the forms but it would take months and it is very complicated. I am really not sure what changed her but not helpful at all. She just began telling me she has 15 phone calls and what I am asking is complicated. I thanked her and suggested she be nicer to the next person who called. What an awful experience. read more