This is another one of those "It is what it is" kind of places. Like the dentist, every now and then you're going to find yourself in an office doing something important and boring. I'll say this right now though: If you don't have a copy of your SS Card then please make an appointment with your closest facility and get it out of the way. Don't be like me and go when someone steals your wallet and now you need an ID but you need*** a SS card for the ID so first you gotta come here.
The most impressive thing about this particular office were the security guards. They greeted everyone who came through the door, walked them through the procedure and sometimes even punched in information on the sign in screen for a few people. They were knowledgeable about what the place does, and I could tell they were genuinely interested in interacting with the public.
I was similarly impressed with the wait time. I ended up coming twice in one day and total time waiting was under 35 minutes. Not bad.
The first person I spoke with could not help me at all (note: a Birth Certificate is not enough to get your SS Card, but it is enough to change your name on your SS Card and get a new one) but she went out of her way to be helpful. Instead of saying 'well there's nothing I can do for you," she went with "let me think of what I CAN do to help." Between her information and the security guards, I was able to get my problem resolved.
All in all, it was a good experience that I hope to never have to do again.
***The DMV website says you need to bring in proof of your SS# in order to get a license, but what it doesn't tell you is they are able to electronically validate your # at their facility. So not only do you not need your card, you definitely don't need to go to the SS Office to obtain a card before heading to the DMV. Again, don't be like me and make two trips to the SS Office when only one will do. read more