I'm shocked at all these people who quickly got service at this location. We made an appointment, arrived on time and checked in. So far we've been here 1 1/2 hours and still haven't been called back to talk to someone. :( Update. We got called back after a 2 hour wait (with a confirmed appointment). The staff person was very pleasant and helpful. That part only took 5 minutes. read more

I nicely called to explain what I needed help with, the rep yelled at me on the phone and said EXCUSEE MEEE MAAM and I said, Did you not hear me or were you confused about something I said...she told me I wasn't allowed to be "facetious" and to be respectful...I told her that isn't what facetious means, that means to joke about a serious thing, and she hung up. I waited over an hour just to be insulted, and hung up on for correcting that insult. Because I'm disabled I'm allowed to just be abused? read more

I made an appointment and everything ran smoothly and efficiently. Tonya helped us and she was so friendly and so helpful. Our experience here was wonderful. read more

I waited in line for about 10 minutes which I was okay with because other people were being helped. The lady who answered the phone was very kind and helped me set up my appointment. She told me to have a good weekend and Happy Easter. It was very quick and straightforward. Very pleased with my experience. read more

Spoke With Ms. Mallory...Extremely rude and unprofessional. I started a disability application yesterday by telephone, and although I tried, I was not permitted to provide my medical conditions or limitations. I was told I would just receive a decision, but my application is not complete read more

Tried to ask a question the lady I spoke to kept sighing sounded like she really wanted to get off the phone. So freaking rude.

You have to make an appointment! They don't like walk ins, but I was able to make an appointment and get called back at that time. The staff is kind and efficient. read more

Over an hour behind for scheduled appointment times. The security guard is overly aggressive/rude. Most of us haven't ever been here before and he talks to us like we are stupid if we don't know what to do or what the rules are. read more

Unable to get a live person for my question. The automated response kept repeating the same thing. Frustrating.

After waiting on hold for over two hours to get a better understanding of why my child is loosing his benefits due to no longer being disabled Thanks to our newly elected president Trump...the lady hangs up in my face. I'm used to this treatment because 90% of government agencies have employees that have this same reaction and they don't care about anyone it's sad because the state is already limiting what's available for everyone that needs help, but yet we still have to be treated like this every single time we try to contact someone to help make sense of a letter that was sent with no way to respond or even send it back in!!! read more

Social Security - Public Services & Government Near Me - Jacksonville, Florida

Whenever I go there they're always quick efficient. It is fast paced and fast moving. But you get what you need and get out of there rather than waiting all day long. The system is set up pretty well. I'm right here read more

The new appointment system is fantastic. I was in and out within 10 minutes, and the employee was fantastic.

The place to go for any social security needs, cards , name change, death benefits, etc. Offices on each end of the building handle different needs. I go right before closing to expedite my wait time. I have had the same person help me both times and she was so nice, she gave me great advice for my situation. read more

I came here to get my last name changed on my social and tried to do it online but due to not having all the information I had to go in person. I came 10 minutes early and was immediately seen, it wasn't crowded at all. I got the papers for my new card and was in and out all before my actual appointment time. Very happy with my experience! read more

Great service, appreciate the help with a difficult situation. The guy with the gray beard was especially nice.

I don't understand why this office is making everyone wait outside in the heat. I understand Covid and you can only have limited people inside but that's not working. An older gentleman pasted out because of the heat, he is a diabetic. Elderly individuals waiting in there car for 2 hours because they can't stand that long. They do not offer accommodations for elderly or disabled. You can not call for a appointment because you can not ever get someone. I wanted an hour for a phone representative, just for them to tell me that they only do phone appointments and I would have to walk in to go to the office. Now I'm stuck here waiting 2 hours, in the Florida heat because they are not well organized. read more

Social Security - There is still a loop by the front entrance. - Public Services & Government Near Me - Jacksonville, Florida

I got my letter in the mail, stating my appointment time, via phone, would be on Nov. 20th @ 11:02AM. They stated in the letter that if there was a delay in my appointment time, they would keep it to a minimum. I waited and waited, no call! I called them and got their recording, telling me that the wait time was 110 minutes, so could leave my phone number and name, which I did. 2 hours later, still no call back. I called again, and it said they saw I was already on the list for a call back, and that wait time was now 120 minutes. Then it hung up on me. By 5:00 pm, still NO CALL BACK!!!! Do they forget that that work for us, not the other way around?!! How are we supposed to apply for what is rightfully ours?! This is a disgrace!!! read more

The gentlemen who helped me was very nice but the security officer who seemed to be in charge wasn't very nice very passive aggressive

These people have always had terrible service. I have had to spend time and gas to go to their facilities personally cause the one near me was shut down as well as their on the phone services are next to useless. I am currently dealing with issues with my SSI and there has been no help from people not only from this facility but my Case Manager as well. If they can get better employees,they better as soon as possible.​ read more

When I got there it was very busy. I waited in line for at least 30 min, but I also did not have an appointment. The person who helped me out (I did not ask his name, unfortunately) was very helpful and got my paperwork done quickly. I asked him questions and he was quite kind! It's a bummer that other people did not get good customer service, maybe I just got lucky! read more

after 15 calls to the main number and getting nowhere, I made an appointment, which was three weeks later. Went to the appointment with all my documents, and even made a spreadsheet to explain where they screwed up. The person I saw did not even look at my documents. Just looked at the computer, left, went into the back for 30 minutes, and came back to say they were referring the problem to the payment department. so, I now have no income due to the fact that they can't add 2+2 and come up with 4. Why in the world can't they hire even marginally competent people. The worst part is that they truly don't care if people can't get their rightful earnings. our government in action. disgusting!!! read more

This office is a joke. The security guard is a complete jerk and gives false information. I want to speak with someone behind the desk but the security guard doesn't even let you inside to pull a number. That man is the reason we are unable to get our SS number because of his false information and almost 3 months later we still don't have a ssn or card. read more

Went early today because of the posts about wait times. Not as long as advertised, if we have to go again, we will get there at 8:30 a.m. The door to the left (east) is for anything to do with a SS Card or Updating Citizenship, the door to the right (west-Main Entrance) is for more complex issues concerning claims. No appointments now, first come first serve. read more

Terrible Customer service. I called this office and waited 15 minutes before some one picked-up the phone and that person seemed to have placed the phone on the table as I could hear conversation and no one answered my attempts to get their attention. The phone was not answered and left on the table for 10-15 minutes, finally they hung-up. I called again and same process. Can anyone at that location train or hod the phone operators accountable for their lack of customer service. read more

I tried to make an appt, after waiting on hold when calling the number for an hour they said they don't take appts. So you show up and have no idea how long it will be, and they don't give you any estimates on wait time. I waited almost two hours. Plan to take half a day off of work. It's a joke. read more

I went at about 930am and there was already a line outside one of the doors (the one towards the center). I waited out there about 15-20min just to be told by the officer that I was at the wrong door to get a new SS Card, so I moved over to the door to the left and walked right in a took a number. THEN I WAITED 2.5 HOURS TO TALK TO SOMEONE FOR 5MIN. There's a place to eat outside if you get hungry, but eat somewhere before or bring food if you're not one for hot dog stands (but this guy's $4 deal is pretty awesome - beef sausage dog with any toppings + chips and a drink!!!). Anyways, when you get to the window, they are pretty quick. There were only 2 windows open, then 3...then someone would go on break, then there would be 2. Just have to be patient and bring something to keep you busy, like a book or a fully charged phone to play games on or watch Netflix. PARKING: IS A PAIN. You CAN park on the curbs inside the parking lot, so don't waste your time going around in circles trying to find a space. If you want to be in and out, go there about 30-45min before it opens and start waiting, from what I hear it'll only take about about 5-10 min after that to get everything done (depending on what you need done). read more

I don't know if the regulation of this office is federal or local, but currently they are not allowing in person appointments at all unless it's an emergency situation. This is of course unacceptable, as life is still continuing on and people need social security services. I was told to mail in my actual Driver's License and Passport to the local office, which is of course ridiculous as I then cannot drive or do anything until (if) I get it back in the mail. I asked if I could drop it off, and was told they have no way to do that, as presumably everyone is at home. Plenty of places are doing things such as checking temperatures, making masks mandatory, etc. to combat the COVID situation--shutting down the office nearly entirely is not an acceptable response, obviously. read more

Horrible I have been calling for 3 days straight and after 20 min on the phone no one responds . I have followed their online process and have been waiting for over 2 months on a replacement card . Unacceptable!! read more

I went to this office to requestApplication forMy daughter who was recently kicked off. (Born with Cerebral palsy at 6 months) said they would mail it . This is the second time I requested a application I still haven't got it. read more

I have tried calling over and over as I have to get a SS replacement card for my child (which I can't do online) and noone answers. Eventually the automated system just says theres a long wait try back later and hangs up. I tried the national #, but you have to get in contact with the local office to make an appointment which I can't do because noone will answer. I have a time sensitive situation as I need to get an ID card for my child, but can't as I need a SS card. I can't even say that Customer Service was poor as I have yet to even have any service at all. read more

I have called over and over for a few weeks now. I either get kept on hold for HOURS or hung up on. I've been transferred to three different "my" case manager. Not one has called me back. I understand it's Covid and it's only phone service but seriously what is going on? I tried the National number they were very polite and helpful but unfortunately they can't do what I need done. Only the local Jax office can. I can't even get correct info to fax something which I will have to pay for. That is why I need to talk someone that can help me. It's unbelievable and very frustrating. Get it together SS!!!!! read more

While I don't think anyone would say, "4 stars, YAY, I'm a fan!" for a social security office, I was actually pleasantly surprised by my experience here. It didn't start off too well though. I arrived a little after 9 am, and the place was PACKED. And when I say packed, there wasn't even an open seat. I had to sit on the floor. And, I had to pick up Adam in an hour and was just praying that as I signed into the electronic ticket giving thingy, (with E2 as my number and E75 up on the screen) that I wouldn't be in here for hours. I just needed an new social security card (washed mine) for my upcoming nuptials, and was so afraid that I has waited too long to make it in. (Been just a tad busy.) I did wait about 30-35 minutes, but when I got up to the counter, the guy helping me was very nice. I had the paperwork already printed and filled out and in hand, and my birth certificate as well. He let me know I didn't need that, and when I asked about expediting the process (I was thinking it would take about 4-6 weeks to get the new card) he let me know it should only take about 2 weeks. Yay! I was at the counter for all of 4-5 minutes, when receipt in hand and out the door. I did bring my laptop to do some work as I waited, so that definitely helped pass the time quickly. But overall, I thought it was gonna be a pure cluster, but walked out pleasantly surprised. read more

I absolutely abhor this place to no end. I have been here a lot and the service just gets worse. If you're not there really early to avoid the line, expect to wait until almost closing. The last time I went I got there by 10AM. I was there waiting to be seen until almost 2PM! Luckily, some friends were there so I went with one of them to grab some food for us at the McDonald's up the road. If it wasn't for that I would have been starving by days end. Mind you they don't let you bring in any food or drink so you're basically stuck. There is this one lady who I've gotten twice in a row and she has been great! I can't remember her name but she was always quick, resourceful and helped push through my paperwork and give me the answers I was looking for. Unless you really need to come here,make sure you eat first. Take the day off of work because you can possibly be here all day. And most of all, bring headphones or something to keep you entertained. Oh, and the numbers don't always match on the tv and the counter on a different wall, so try to pay attention to who they call on the loudspeaker. read more

Waited for 1 hr back in November to apply for a new social security card. Simple process worth 5 minutes to complete but waiting can be over an hour. Bring a book or play with some apps bec you will be waiting. Can't use your phone though to talk, no food or drinks allowed. Never got my social security card 6 weeks later so I had to return today and request a resend. Social Security's process is soooo mundane and archaic that you can't just go online to request a resend, you literally have to go through the process all over again! What a waste of time!!!! Hours of operation are ridiculous! 9am-3pm and at all hours you will be waiting. I believe Wednesdays are 9am-12pm, that is bizarre! read more

I was expecting a super long wait, but we were in and out in under 20 minutes! Don't bother calling, no one will answer. But other than that, it was a really easy, pleasant experience! The lady behind the counter was really patient and helpful. I would definitely recommend this location! read more

We have been waiting over two hours to be seen even though we were given an appointment to come in. The appointment gave a time between 11:09 a.m. and 2:00 p.m. now I know why-their butts are covered if you complain about the time. This is a typical government bureaucracy that has no problem waisting your time regardless if it means you as the customer can't earn income while waiting for them to "see" you. read more

I cannot believe the wait here. I got here when it opened and thus far it will be an hour wait. The people that work here didn't even open their windows til 930am, when it opened up at 9am. The lobby was overflowed early and security made people stand outside or in their cars. The parking is horrific. You have to park on the street somewhere or make your own parking space. The staff was decent so I have them one star. Get here at least 15-20 mins before it opens that way you only we have to sit and wait for maybe 30mins. I never want to do this again! read more

This was probably the easiest Social Security Office I've ever been in. The guard at the front reminds everyone to fill out their paperwork and to get a ticket. The employees behind the counter are very helpful and aren't annoyed or anything. Usually when visiting a social security office - the employees are rude or short.. But everyone here was friendly. My only complaint is that the office is pretty small. I wish they would expand to give everyone some breathing room. read more

Nice building clean and bright on the inside. My only complaint is the minimal seating. I came with two kids only because I had no other option and there were no seats available. They won't let you take empty seats from the counter even if no one's using them. So I was getting a little frustrated at first. having to hold a baby stand and fill out paperwork was not very easy. It looks like they only have four desks but they actually have more in the back they have other counters that people get called to. Some of the employees were really nice. The officer at the front was very happy and nice and helpful. Be prepared to wait about 45 minutes. You will see all sorts of people in this office. I like the location it's really easy to find. read more

I was in and out for a name change (new card) in 30 mins. No problem finding it, easy to park. Its a government office so no weapons :) Just have what you need already filled out and you should be fine. I'm sure they have busier times and days but i went on Wed before they closed and it was a cinch. Mr. T was super nice and super fast. Check their hours they are not open normal business hrs. read more