A constant failure of verifying the correct information every time I come here. First time they…read moreput my date of birth on my license wrong and it was off by TEN DAYS. And then they also wrongly put my presence as a work permit when I clearly gave them my green card.

I had an appointment and arrived on time. I was one of the first people there and stood in line…read morewith other appointment holders. Even though I had already filled out all forms at home and checked in online, I was told I had to fill everything out again once inside. Annoying, but fine. After that, I was told to sit down. That is when I noticed everyone else was being handed a paper number except me. The woman handing out numbers, the one with dark curly hair, completely skipped me like I did not exist. When I went up to her and calmly asked why I did not receive a number, she was immediately rude and dismissive. She acted irritated that I even spoke to her. She told me to go stand in another line for people filling out forms, even though I explained more than once that I had already completed everything online and my online check in number was 005. She did not listen at all. She talked over me and waved me off like I was a problem she did not want to deal with. Because of her attitude and refusal to do her job properly, I had to stand in yet another line for no reason. When I finally reached the appointment check in counter, I was told to sit down again and get a new number. By then, they were already calling numbers 10 and 12 while my online number was 005. At that point, I was angry and worried my appointment had been skipped because of her incompetence. I went back to the same curly-haired woman to ask why my number still was not being honored and why I was being sent in circles. Once again, she ignored me, showed no interest in helping, and treated me like I was invisible. Her behavior was cold, selective, and completely unprofessional. She had no issue being friendly and helpful to other people but chose to treat me with disrespect. The only reason this situation did not completely fall apart is because a kind Caucasian gentleman stepped in and actually listened. He treated me like a human being, reassured me, and made sure my number was accounted for. He was patient, calm, and genuinely helpful. He was the only bright spot in this entire experience, and I truly wish I could thank him in person. God bless that man. Even after the numbers jumped to 21 and people who arrived later were called before me, I was eventually seen. The woman who helped me at the counter was polite and efficient, which I appreciated. This location is extremely disorganized, but the biggest problem is the staff member with the dark curly hair. Her attitude and refusal to listen caused unnecessary stress and confusion, and she should not be in a public-facing role. One good employee saved the situation, but one bad employee almost ruined it entirely. Avoid this location if you can, or be prepared to stand your ground and advocate for yourself.

Had an 8am appointment on March 24. About 25 mins before the office opens, two DPS staffs came out…read moreto make sure we are to be served correctly. They took their time with much courtesy and patience. I was served by a very nice lady at Counter 3. Very polite, courteous, with a great attitude and professionalism. THANK YOU!

If I could give a zero rating I would. Terrible attitudes from the staff, and don't try calling the…read morecustomer service#, for additional instructions. I didn't pass my eye exam. I had all my documents, paid the $33 for my renewal, was shoveled an vision test form, to be filled out by my optometrist, but wasn't told what to do with it afterwards, had an attitude when I asked. Now getting back to the customer service #. It keeps asking for your phone #, never allows you to get past it. When you do, the wait time is ridiculous, and when you try to leave a recall #, it goes back to asking for your phone #, over and over again, will no let you get past it. It's that it some chat person, which is not capable of answering your questions. Do better please. No one has the time to deal with this, just to do the right thing and renew their license on time. Better attitudes, more human customer service reps, and better service is what you really, and truly need.

I had a surprisingly great experience at the DPS office overall. Most of the staff were friendly,…read moreprofessional, and genuinely helpful. The process moved smoother than I expected, and several employees went out of their way to answer questions and keep things organized. That said, I would strongly recommend avoiding the lady at the first booth if possible. My interaction there felt unnecessarily rude and dismissive, which stood out compared to the rest of the team. Thankfully, once I got past that initial step, the rest of the experience was much more positive. Overall, good customer service from most of the staff, but that first impression could definitely use some improvement.

Made an appointment for my daughter to get her drivers license w/all completed ppwk and road test…read morealready done from a third party beforehand. Close and convenient location! We live in Lucas. Upon arrival we were greeted with an employee that assisted us promptly with the check in. Very quick process and on our way to grab a seat. Not even needed, as we noticed the ticket number displayed on the monitor to go to our register. The employee helping us was friendly, fast and the picture was taken and we were on our way. Took about 30 minutes or less for us. Definitely doing this again for my other two when the time approaches. Great experience!

It's a nice area and has free parking! I had to go for jury duty which was interesting. All the…read moreworkers were nice. The building is clean. My only issue is the signage, they have paper on some doors of where you're going & the vending machine was on the basement floor (listed on the elevator as "garage"). It should be in a more spacious area. We were all crowded in the space to get snacks.

Quick look rating: 5/5 Service…read more To note: This is a review, but of a "Thank You! To all of the fire fighters across the country!" Thank you Fire Fighters current and from the past, for all that you do and have done for us! The main item on their agenda is keeping us safe, rushing into blazing fires, keeping fires contained, saving lives wether in a fire or not, helping paramedics, raising money for great causes to a number of unsung accounts of heroisms. You folks put in long hard hours, staying in constant shape, always backing up your fellow fire fighters, and ready to roll at a moment notice! We thank you! There are even the country volunteer fire fighters that should be included as well, they may not have it as tough as the normal fire fighter, but most are will to put their live down to help others. I have seen fire fighters roll up in their fire truck up to lower end grocery stores and a couple of them will go in to shop off of their grocery list, while a few stay back ready to roll at a moments notice. I have heard of the meals at fire stations get better and better over time, they use their recipes "and are constantly improving or they get razzed from their fire fighting brothers and sisters." If you happen to run into any of these folks, stop them and thank them! Thank you again, for all that you do!

This place is ridiculously overpriced. And to get a "discount" you have to be a resident of…read moremesquite or know someone who has an ID with a mesquite address. OH! & they have to be present at the event the entire time. We found a girlfriend who lives in mesquite but we weren't even allowed to go in and start setting up until she showed up which was 20min past the initial start time of the minimum 4 hours & we still paid $300.. even though on the website it states 25/hr +$100 deposit cleaning fee unless it's a holiday which it wasn't this past weekend.. we held a baby shower on 2/3/18 for my sister. It turned out great but the woman who ran the place ticked my mother off pretty bad right front the start.