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Social Security Administration

3.0 (2 reviews)

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2 months ago

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Social Security

Social Security

(14 reviews)

What you are told by SSA "Just walk in and tell them you have an Express Interview they have to…read morelet you in" and this office or should I say Office Manager feels differently. Security met my 82 year old mother and I to tell us the lobby is to full and we would need to return well we waited five hours and it took less than five minutes to resolve ! Gas at $3.00 a gal. The people that you are turning away because their income is limited and I saw numerous elderly and disabled be turned away. My suggestion to the SSA Manager over the Springfield, Mo. Unit at 1570 W. Battlefield Str., I would encourage you to place your desk in that front glass entry where I and my mother STOOD for over 2 hours, you need to hear what YOUR customers have to say and take a fist full of $20's and you pay for fuel costs when you wanna turn someone away because YOU want them to return another day. Very Simple Solutions here, first YOU communicate to your manager that "hey folks at the 800 number tell people just walk in, well we have a problem" second, I have been referring to YOU as the Manager ! simple "When in charge, Take charge!" you can open another service window, (Your employees will work harder, they don't want you on the front lines cause you might catch them doing something wrong.) Yes Staffing has been reduced but you are the Manager so act like it - Make a Difference !

They signed me up for Medicare Plan B after I filled out the forms and declined it. Now after 2…read moredays +, they will not answer the phone, and they cut me off. I have to appeal, but I can't get ahold of anyone and I'm going to get charged for something I declined in the first place. I really don't believe anyone cares about our comments.

Social Security Administration - publicservicesgovt - Updated May 2026

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