I needed to change my name due to getting married so I had to visit this office. I went online, filled out the paperwork, and scheduled the appointment for 11am today. I walked in at 1045, checked in at the kiosk, and was back in my car by 1105AM. Super quick and easy as long as you come prepared. read more

After trying over and over again for at least an hour, I finally got to speak to someone who did not give me at least a chance of why I needed an appointment. I tried to tell her that I had my mother-in-law's death certificate. She muttered back and HUNG up on me! I simply would prefer to NOT to receive any further salary which would need to be returned. I need someone who is willing to get me an appointment at the Tobias location. Thanks for your cooperation. read more

Typical government run agency! TERRIBLE! Yesterday I waited on the phone about 10 minutes, then got disconnected. Again, I called back and this time 20 minutes went by and I got disconnected. Each time I called I was given an approximate 30 minute wait period by an automated voice. Today when I attempted to call back again I was told an approximate 40 minute wait period! NEVER got to speak to an actual human being! Worse case scenario, we should be allowed to leave our phone # and a SS agent should then return our call as is the case with many business' read more

Refusal to send required documentation/identification to case worker. Now they are telling me I have to take off work again and return to the field office because SOMEONE FAILED TO DO THEIR JOB!!!!!! read more

Came here as walk-in because online says, "you can save time by scheduling an appointment" implies walk in is ok. but the walk in is merely to schedule an appointment. read more

This place needs to be defunded immediately. You cannot show up and wait, you need an appointment. None of the employees are working because the number to call for an appointment is the national number and wait time is well over an hour. read more

I've been waiting since February 2025 for a correction on my ss record and it hasn't been done as of yet. It is now June 2025. Peep this is was magically changed and no one knows how or who. This is the worst. read more

apparently this office can DEFY JUDGES ORDERS, delay as long as they want MONTHS BEYOND THE JUDGES DATE GIVEN TO SOLVE MY CASE! Apparently no lawyer, judge, or senator can get these lazy slackers to move and do their jobs (yes our state senator even got involved with my case that's how pathetically dysfunctional this facility is and they still have not done their jobs). I fully understand Trumps issue with wasted tax dollars on paychecks now. this entire facility is wasted tax dollars. read more

I checked in without an appointment and was seen within a few minutes. Didn't take long at all to change my name back to my maiden name.

every time I call, the line rings and then no one answers or I get hung up on without having speaking to anyone. I mailed in an application to receive a new social security card and a month passed without receiving any mail from them and I called and was told they do not have the application. they submitted an application over the phone for me and another month had passed and I still haven't received any word or mail from them in regards to that. I was also told to mail in my passport for proof of identity and it's been lost. I'm at a loss for what to do, now I need to resubmit another application and pay for a new passport. it's ridiculous. read more

I was dreading changing my name after being married, and I was right. After reading previous reviews, I decided to bite the bullet and just go and get it done. The sign out front said the estimated wait was 45 minutes without an appointment. After 45 minutes, I started getting antsy and at the 1 hour mark even more. After 1 hour, 30 minutes my number was finally called and I was so embarrassed to not have the proper paperwork completed before approaching the window as I thought I had all of the proper documents. I wish there was a more clear direction or sign that the paperwork needed to be completed for name change. The nosey officer couldn't even direct me to the knook hiding behind literally everything. I am grateful for the woman behind the glass, however. She had patience for me to go get the paper and come back to her window to complete it and all in all a very smooth and quick process following these mishaps. read more

I was dreading going to the social security office but I have to say it's a very tightly run ship. Fast and efficient. It needs to be because the place was packed and a little overwhelming for the person who has never been here before. It reminded me of the DMV actually but I think more efficient. Once you enter you sign in on a computer and identify the reason for the visit. Then listen carefully for your number to be called. The whole process took me about an hour. The gentleman at my window wS kind and a pleasure to deal with. He explained my process and repeated as necessary. The only problem at this office was the full parking lot. They have a big lot but every space was taken. I had to circle about four times before a space opened up. Just be aware of that especially if you have an appointment. read more

Social Security Administration - Waiting... - Public Services & Government Near Me - Charleston, South Carolina

I had a very quick experience at this office only because I was able to make an appointment online. I would highly recommend making an appointment, the line to check in was incredibly slow. If you have an appointment you can check in on our phone and get a number that way. I was there to change my last name and it took me 20 minutes total. read more

I have had the kindest people help whenever I need it. It may take a while to get on but after that they really do care Barbara Long read more

Takes multiple visits to accomplish a single task. Can't schedule an appointment, has no regard for people who also have to work a 9-5. Wait times are long. Wastes people's time and doesn't care to change because you literally have no other option. read more

After driving 40 minutes and sitting outside in the hot sun I finally got called to a window for questions about my Social Security. Ms. Majors was the representative and rolled her eyes the minute I sat down. She was very rude, curt and robotic in her approach. I asked her to explain a few things and she simply said, "I'm not here to have a conversation with you" . While reaching for the letter I received from Social Security she stopped me and said,"I don't need to see your letter I already know what's in there. "She had no clue what I was about to say! I was handed a lot of paperwork and told most people comprehend this- insinuating that I was stupid or something. I've been in there before several months ago and the service was wonderful. Not this time! read more

I came here to get a new SS card after getting married. I arrived at 3pm on a Friday and waited for about an hour. The door is locked PROMPTLY at 4pm. The officer there warned everyone in the waiting room about this and said that if anyone had forgotten anything in their vehicle, now was the time to remember it, because if you walked out the door after 4pm, you would not be getting back inside the building, no matter how long you'd been waiting. Customer service was friendly and quick. read more

I feel compelled to write a review to extinguish any fears, or reservations against visiting this office. My experience in changing my name was absolutely phenomenal. The team working in this office has really curated a well-oiled machine. From start to finish, the process took less than 20 minutes. The clerk who assisted me was incredibly kind, helpful and even congratulated me on my recent marriage. As someone who has worked with many government organizations, yours deserves high praise! Well done. read more

I dreaded going to get my name changed. Everyone told me how long the lines were and that I should plan a whole day to go. Well, I finally had to go and couldn't put it off any longer, but it literally took me five-ten minutes! It was awesome and the customer service was so great! Very friendly, quick, and efficient. read more

I came here on a Friday at 1 pm. There were about 20 people in there, some together as a group. So I figured it should go by pretty quickly. I had been to the SSA two years ago so I looked for the kiosk I had to check in with last time. It was no longer there and the security officer told me to wait at the sign up front to be called. They ask you what you are there for at the window and print out a ticket with a number. The place has been spruced up with some nice hardwood looking laminate floors. It took me an hour of waiting to stand at the window for 5 minutes to change my name. I don't know why some people take so long when you can do a bunch of things online. Sadly a name change is not one of those things. read more

I was pleasantly surprised by my visit here. I waited a bit too long before changing my name on my ss card after I got married but they were more than happy to help me out. The security guy at the front desk was very friendly and helpful as I had no idea what I needed to do once I got in. I did fill out all of the paperwork in advance so I got to be in some sort of express lane. Once I went to the counter, I was there for maybe five minutes. The lady who helped me out was happy to answer my questions and made the experience so much easier than I expected it would be. I don't plan on coming back for anything, but I wouldn't dread it if I had to. read more

Their hours are crap! They are a branch of the Government and they can't even be bothered to be open for a full day on Wednesdays!? It's bad enough they aren't open on weekends, but to close early one day out of the week is just assinine! Also, the parking lot is way too small! It was impossible to find a spot for the first 15 minutes I was there and because the lot is so small, I was was having trouble either staying out of the way of other vehicles or just turning around in the lot! Lastly, the wait is awful! The lobby was completely full and the security gaurd kept complaining to people about how loud their phones were! The reason that was obnoxious was because none of us had very good reception anyway! The place is like a fallout shelter as far as cell reception is concerned, so I couldn't even entertain myself while waiting for the 2 hours I was there! read more

I am so impressed by this office! I went here to change my last name since I just got married. I thought it would take forever but I was in and out within 30 minutes! Both people that helped me were so nice and helpful, and told me "congratulations" when I told them why I was there. I was prepared to spend at least an hour here and get horrible service - they really know what they're doing here and get people helped in a very reasonable amount of time. read more

I went in to apply for social security when I reached 67 y/o and the clerk was pleasant, knowledgeable and kept trying to make sure all of my questions were answered. Now 2 years later I had a question so I called him and he promptly returned my call and directly gave me the information I needed. I would put the service here above that which I receive in many private firms. read more

Frankly, I expected the worst. Instead, I was surprised and impressed by how organized and timely the set-up is - and especially by a genuinely caring and conscientious staff. read more