I'm writing this review from my son's hospital room. He was diagnosed with leukemia a little over a week ago. We've been at hospitals in Downey, Hollywood and now Long Beach closer to home. My son was supposed to be coming home today to start his outpatient care. In preparation for his homecoming we need our home as clean as possible because chemo patients have low immune systems so we called in "SoCalled Cleaners" for help. Before they arrived they were super communicative, really tried to get that appointment scheduled and called me the day of to even try and come earlier. Their gentleman, Johnny, arrived on time (1pm) and was extremely polite. I immediately told him our situation with my son's health and he was very kind and said he would get the job done. We needed 2 bedroom carpets cleaned and streamed, our small sofa, and my son's mattress steamed. While he began working, I was scrambling around the house trying to get the rest of my home in order and do laundry while he worked in the rooms. Before he started in my children's room, I mentioned that I have some vintage art posters on the walls and to be careful with them because they were near the mattress that was propped on the same wall. I left him to work. Around 2pm he said he was done and I went to check. He put the wet mattress propped up against my art! I tried to stay calm bc that is nothing compared to my son's health. I asked him to go over the entrances to the rooms again because they didn't look clean. He gladly did so and apologized about my posters. I had to go pickup my daughter from school at 230 and so he was cleaning up his equipment and putting it all inside his truck and I went walking to school which was half a block away. When I came back from picking her up, he was still loading his truck. I thanked him and went inside. I asked my daughter to stay in the living room while the carpets dried but I went to inspect the rooms. My bedroom had soooooo much visible debris still left on the carpet. Hair, lint, fake lashes, random pieces of trash. Astonished, I sent the video immediately to my landlord who sourced them and to the company themselves. My landlord said they will call me to resolve but they never did. In a hurry, I had to go back to the hospital and left the carpet situation at home. My daughter and I arrived back home around 730 last night and my daughter went into the room and immediately complained about the floors being wet. I went in to check and sure enough they felt way too damp. I got a clean folded towel with my phone out recording and placed it on the carpet, stepped on it with medium pressure and turned it over. It was soaked with dark DIRTY water. I went into my son's room did the same and it was even worse. I immediately sent the videos to my landlord and the company. I told them that the carpets were way too wet and that they would breed mold which is the complete opposite of what my son needs to be around. The company said to open the windows and get ventilation in there but that was all. After I took more photos and videos to send, my landlord began to see why I was extremely concerned and SoCal Cleaners stopped responding. As a matter of fact, to rub salt into my wounded heart, they text me an invoice for $350. I was frantic, not knowing what to do and they were unresponsive.
It's the next day now and they are sending my calls to voicemail. Because of this, I had to delay my son's return home and my landlord is looking for actual "cleaners". Please check out all their work in my photos. AND if you would like to support my son, Aizen's fight against leukemia you can here:
https://gofund.me/1419376bb
Instagram: @i_aizen_kai read more