I absolutely love the physicians here, and cannot say enough good stuff about them.
However, the administrative staff need a serious attitude adjustment, and they are actively getting in the way of me and my family getting care from our doctors. The rudeness and inconsideration from them is off the charts, and it deserves to be called out.
Here are two examples.
1) I brought my daughter, who has severe dysautonomia (meaning, she has trouble sitting upright, standing, etc. due to blood pressure issues) to the office. After a bit of a wait, I asked the receptionist if she could give us an estimate of approximately how long it would take until we could be seen. I wanted to take my daughter to the car so she could recline, if it was going to be a while longer. The receptionist just stared at me. Twenty minutes later, I asked again. She stared at me for a loooong time, with no words, and walked off. I assumed that she was going to check on the wait time, but that was not it. She was simply walking away from me. No answer came. In response to a simple, needs-based question, I got long stares that basically communicated "you are a giant pain in the ass for existing, and I will not respond." All of this while my daughter was suffering pretty severely. This is at the Seaport location, btw.
2) My doctor asked me to schedule injections. That was 3 months ago. I have been calling, and asking for responses for all this time. It is impossible to get through. I have left dozens of voicemails, and even gotten a few calls back. However, I work full time and cannot pick up the phone on demand - who can? Eventually, I started asking that I be emailed with some appointment options. Even when I don't leave my phone number on the voicemail, and request an email response, they look me up and call again. Even when I explicitly say "please do not call me back and email me instead," they rudely call at 8 am and leave .... another voicemail. It is a simple thing to send an email with appointment option times. It is astonishingly rude to repeatedly transgress a patient's communication preferences, and offer no help whatsoever. As I said, it's been 3 months, and I am still trying to reach someone to schedule an appointment - one that my doctor asked me to make ASAP.
Again, I love the physicians here. They are humane, expert, compassionate, effective, efficient. The stuff needs a serious kick in the ass. read more