I went through the car wash and pulled into the vacuum area, only to find that a piece of my bumper…read morehad been snagged and pulled off during the wash. My 2009 Subaru Forester was in great condition beforehand. The damage happened here. I told the employee at the booth, who called over the assistant manager, Tyler. Tyler was rude and combative from the start. He handed me an incident report with a disclaimer stating the business isn't responsible for damage to cars over 10 years old. I refused to sign it. He also refused to give me contact information for the general manager or any insurance information, and instead gave me the phone number for a different location across town. When I called it, I spoke to two more "assistant managers" who said I'd have to wait for the actual manager before anything could move forward. Total runaround. If a business damages a customer's car, that should be handled between insurance companies, not decided unilaterally by the business that caused the damage. Of course they're going to say it's not their fault. I ended up waiting in the parking lot for over an hour for the general manager, Dustin, to show up. When he finally arrived, he walked straight to my car and started inspecting and touching the damaged bumper without a word. No introduction, no acknowledgment that I was right there. I was alone in the back of that parking lot with two men telling me their business wasn't responsible for damage they caused, and Dustin's whole demeanor made it clear he had no intention of being cordial about it. When I pointed out that he hadn't even introduced himself before putting his hands on my car, his response was, "If this is how we're starting off, it's not going to end well." That's not how a manager should speak to a customer, period. It came across as a thinly veiled threat, not customer service. He was short, dismissive, and clearly agitated that I'd pushed back at all, like I was the problem for expecting basic decency after his business damaged my property. At no point did he attempt to de-escalate, apologize, or treat the situation with any professionalism. If your business damages a customer's vehicle, the bare minimum is: reimburse the cost of the service that caused the damage, treat the customer with respect, and carry insurance to cover it. Instead, I got aggression and intimidation from the person in charge. Worst $11 I've ever spent. Dustin and Tyler both need serious training in how to handle conflict without becoming hostile toward customers.

They keep putting us to close the the car in front of us and the front t of my car never gets…read morewashed.... an the power shuts off every other time we go through.... I've never left there thinking that was worth the 10 dollars a car wash. Bad experiencessss. Save the money and go somewhere else.

For the level of clean and care, and customer service!!! They're totally worth their pricing. I…read morerolled up in my husbands filthy work truck. I wanted to get it detailed as a surprise. The level of filth was high- my husband is a castle vet. Think mud, cow shit, and a level of dust that was unholy. Plus the bugs on the windowshield and front of the truck were reminiscent of Star Ship Troopers. 45 minutes later she was pristine and smelled amazing! I had a hard stone even finding the perpetual dog hair every owner knows is ever present. I paid $55 and it was worth every penny for an interior/exterior detailing. The ladies and gentlemen working there were extremely friendly and professional. We chatted a bit, they loved on the dog, and we enjoyed the nice weather on their mini patio while we waited. I highly recommend them. We'll be going back.

LOUSY SERVICE! My wife made an appointment to have her car detailed. Visited the location to make…read moreher appointment in person and had it confirmed. She showed up for her appointment 15 minutes EARLY, to have the attendant tell her he had given her appointment to someone else. BIG MISTAKE! We have used this location since it opened. Will take our business elsewhere. Are there any other car wash detailing locations in Medford? That's sarcasm...you may not recognize it since you can't recognize good service! BTW, if your excuse is that you can't make appointments....don't have your employees agree that someone can bring their car in at an appointed time.

The prices keep increasing even with their $15 discount coupon. 3 months ago I got an oil change…read morefor $75 and now it's $88 (with coupon). I don't need the perks of a car wash, door hinge lube or window wash to help me feel better about the gauge. Go elsewhere for cheaper prices!

I did not even know there was such a thing. You can hire them to do an express detail on the…read moreexterior and/or interior of your car. It's first come first serve and open on Saturday. A range of services and packages you can choose from. But you don't even need to get an oil change, if you only want help cleaning your car.

I paid for a full service cleaning, when I got home I noticed a bunch of very obvious splatters and…read moresmudges in the interior they failed to clean. When I took it back to get it redone, they still didn't get it all. I should've looked more closely the second time, but I thought "there's no way they would do the same thing again."

We came across town because this car wash had good reviews. We arrived 15 minutes before closing…read moretime, took our things out of the bed of the pickup and they proceeded to tell us they were closed. We went down to Surf thru across the street and had way better service!

I was in a pinch, as I made a quick decision to move across the country for work. I called multiple…read morebusinesses that dismissed me on taking my vehicle in on short notice, with ridiculous pricing to boot. The owner was so quick to have me drop by immediately. My 4 runner was a farm truck for two years needing immediate help, and the owner did not blink to take on the task for an incredible price. I couldn't possibly endorse these guys more than I can if your vehicle is needing love.

After identifying the of the make, model & year of my car and confirming the that the exterior was…read morein very good condition I received a detailed explanation of the of what was included in an exterior detail and the price. When I showed up at their facility and spoke to a person who identified himself as the manager the price increased $200.

We pulled in here to get gas and my mom wanted to pay for it, so gave me her bank card. Well, the…read moremachine doesn't like bank debit cards, so I gave him the gas card. Then he asked me if I had an Albertson's or Safeway card and I told him yes. He asked me what my phone number was and I gave it to him. He must've entered the number incorrectly because he said it didn't work. Yeah, WHATEVER! I told him never mind, just pump the gas and he did. So, I got my gas and that was that. No one yelled at me - although I could sense this guy wasn't too happy, but he maintained his composure. So, yeah, a 3. Sorry y'all, but something has to be really outstanding to get a 4 or 5 from me.

Worst experience ever. Overpumped me $34, didn't know how…read moreto fix it. The attendant admitted to doing it multiple times that day, I was told to come back Monday to talk to manager. So I returned Monday. The manager said the guy was new and messing up left and right . I asked for my entire total to be refunded because of the inconvenience of having to return days later and the fuel latch not done, The manager looked at me like I was asking for one of his legs,just disgusted with me asking for $20 dollars for customer service... He clearly doesn't understand customer service. I will not recommend this station to anyone and I will not return.

My family and I had an overwhelmingly positive experience here. Lemme start with the car wash and…read morethen I'll get into how they went far above and beyond fantastic customer service. The car wash itself was great, it managed to remove a long road trip's worth of bugs from the grill and the tires were looking fantastic. The self vacuum station was quite impressive. It had spacious parking, the vaccum's had strong suction, plentiful clean towels that were being constantly replenished and ample bottles of window cleaner. We couldn't ask for more. Now let's get into the extras of a rather unconventional car wash trip. Just as we were about to leave, my husband got into a little fender bender with another vehicle (absolutely no fault of the car wash). They immediately came to check up on us and make sure everyone was ok, offered us a comfortable place to sit in the AC while the police made a report, brought us all (police included) ice cold bottles of water and then... they continued to take the time to check up on us the entire time we were there. They went well above customer service even though they were frankly quite busy and nothing was expected from them. They just really cared. I then had to call several weeks later on behalf of my insurance to obtain the camera footage and not only was Nathaniel incredibly helpful and warm, he then took the time to format the video for me, not once, but THREE times. He called twice to check up and make sure I was able to open the file, checked w the insurance to make sure they got it and provided several other solutions if that should fail. He really invested himself into helping in whichever way he could ands never once made me feel like I was putting him out. Thanks Happy's and Nathaniel! I couldn't recommend you enough.

Very nice hands free car wash. My car had some sap from bushes. It was able to get it all off.read more

Attention to Detail!:…read more Mike and his team at Hands On Detail did an amazing job with my crew cab truck, that had suffered an erupting soda can (that's a whole other long story). They made the interior of my truck look better than when I bought it used from a dealership. They are a total pleasure to deal with. Would highly recommend their services, and will be back! Thanks again!

Spotless! Brought my daughter's car in for a thorough cleaning. She lives on a farm- need I say…read moremore? It looks brand new! And a great value. The price was well worth it.

Every employee here seems polite and ready to work. Thanks for the dash wipes. Love the towels and…read morefree cleaning spray to get the details and windows inside. The free vacuums are great--thank you! I notice a lot of people leaving reviews for the White City location when this is the Hwy 99 (Matt Lp) location. We have a 4 Runner that gets perfectly clean every time. If you have the subscription (we do) you can go as much as you want--2 or 3 times in a row.

The newest location on corner of Ross lane and McAndrews doesn't have a dryer for the rags they put…read moreout to wash your windows, wipe out the inside of your car, and dry off your car. The towels are always wet when you try to use them to wipe down your exterior or interior windows. They smell like dirty rags. When you use them to wipe the inside of your car the smell of dirty musty rags lingers inside your car. I asked why they don't have any dry rags and they told me that location never had a dryer installed? Are they too cheap or what is the deal? What a joke, I have been a member with this company for about three years but am switching to one of the other car wash companies that have been opening up around the valley.

Great people. Repair done well, timely, and at a reasonable price. I would recommend.read more

Not even sure where to start! We've been coming here for years, having both minor and major work…read moredone on our vehicles, and we have to say, they only get better and better! There's isn't a place in the valley with more respectful customer service. Brett and Team go above and beyond. It's obvious they care and hold themselves to the highest standard. They have always gone the extra mile for us! Thank you John's Auto Team! Darcy and Annette, Medford, OR