I was very pleased with today's service!…read more The aesthetician being available at the last minute was the first plus. I had an appointment elsewhere today but due to unforeseen circumstances, it was canceled and I was searching all over for a lash extension service before heading out of town. I reached out to three businesses, assuming most would be closed on Monday... Gratefully this business was open and had several appointment times for me to choose from. *hand claps* I saw pictures of their work online so I knew the quality of work was on point before I made an appointment. The establishment is run professionally, appears very clean, and I enjoyed their taste in music. I fell asleep at least twice but the aesthetician was very gentle (and didn't wake me) and I was pleased with the outcome. Lastly, I appreciate this business is owned by a Black woman. I enjoy being purposeful in buying Black and supporting women whenever I can! I'll be back in two weeks for a refill.

Lash lift did not work. I've had them done before at other salons in St. Louis with great outcomes…read more This time, the lashes were left clumpy, they did not curl upright or lay evenly across the upper lid, and today - day after - it looks like nothing was done. A waste of $75 dollars. I would like to support this local salon but given this poor experience for a basic service I cannot trust the quality expectations of the business. If this artist's work was deemed sufficient to pass them into a position of a professional provide and it was sub par, I won't risk attempting another try at this or another service at this salon because quality standards are lacking judging by this service. Very frustrating because I rarely spend $ on beauty given my tight budget and this was a waste of time and dollars.

I have gone here a couple times now for a haircut of my long curly hair. I enjoy that the process…read morefor booking something online is very simple and straightforward, they send you reminders, you were able to pre-pay, and they're easy to get in contact with. You can park on the street immediately in front on an hour by hour basis, or if you want to walk a couple blocks, you can park in the neighborhoods behind the main central West End area. When you enter, you are offered some tea or coffee or water, always something I appreciate. The receptionist is very welcoming as is the staff. I was very pleased with my curly haircut and conversation during the procedure!

Very good practitioners. Lots of services. Great neighborhood...easy to get to location. Average+…read moreprices. Long history in CWE.

I genuinely do not like leaving bad reviews, especially because I've been coming here for almost…read moretwo years, but today was quite literally my final straw. I've gone here consistently since moving to St. Louis for haircuts, root touch-ups, color, all of it. I also truly do not care who I'm assigned to. I'm not one of those clients who needs one specific stylist every single time. I just expect basic communication, decent service, and for my appointment to actually make sense when I arrive. Coordination! Unfortunately, the vibe here has always felt off The front desk is rarely welcoming. Half the time, no one greets you, acknowledges you, or makes you feel like they are happy you're there. The energy can feel very cliquey, dismissive, and honestly kind of performative. It gives "we're all a family here," but somehow the client is not included in the family. I've overlooked a lot because I liked the actual hair services. I've waited 30 minutes past my appointment time before. I've had appointments moved around. One time, I was sent to the Webster Groves location, got there, and was then told I actually needed to go to Des Peres because they could not take me. Like...okay gas?? But today was what officially did it for me. I booked a root touch-up before a photo shoot tomorrow and a trip next week. I sent pictures and a description of what I wanted directly to the stylist beforehand. I've also had this exact type of service done through this salon multiple times, usually for around $250, so this was not some random mystery appointment. I arrived and waited around 30 minutes to be assisted, only to then be told it would cost over $400. And to be very clear, I am not asking anyone to lower their prices, undervalue their work, or change their hourly rate for me. Charge whatever you charge. That is fully your business. My issue is: why was none of this communicated nor coordinated before I showed up? You had my appointment details. You had the pictures. You had my description. You had my client history from the past two years. If the service was now going to cost almost twice what I normally paid, or if I had supposedly booked the wrong category, somebody should have figured that out before I arrived, waited 30 minutes, and left with absolutely nothing done. Even the stylist seemed surprised by how I had apparently been charged or categorized during previous appointments, which honestly just made the whole situation feel even more disorganized. That is an internal coordination issue, not something that should suddenly become the client's emergency while they are sitting in the chair So now I have a photo shoot tomorrow, a trip next week, and no hair did or done because this salon could not communicate beforehand. After nearly two years of being a loyal client, I'm done overlooking the rude front desk energy, the scheduling confusion, the long waits, and the constant lack of coordination. The actual talent may be there, but the overall experience is not. I will not be coming back. Respectfully, the vibes are not worth $400+.

I did not want to leave this review, but after paying $700 and leaving with severely damaged hair,…read moreI feel obligated to warn others about my experience. I went to this salon because a stylist I had been seeing for over a year moved here. She had been maintaining my cherry cola color for about a year, and when she moved to The Boulevard, I told her I wanted to start the process of going back to my natural level 6 brown. I understood that removing red is a process and specifically told her I was completely fine doing it over multiple appointments. I also asked if we could keep the first appointment within a certain timeframe because I had dinner plans, and she agreed. My appointment was scheduled for noon. When I arrived, I sat alone for 30 minutes without being greeted, consulted, or acknowledged by anyone before my stylist finally came over. The appointment ultimately lasted 7 hours, and I had bleach on my hair for approximately 3 hours. When I left, my hair was severely damaged. In fact, my stylist knew it didn't look right because as I was leaving, she told me to "wear a ponytail to dinner." That is not something you say to a client who just spent hundreds of dollars and received a successful service. I have since shown photos from that appointment to other licensed cosmetologists, and multiple have told me the damage was evident as soon as the foils came out. I have always taken excellent care of my hair, use professional products, and have never experienced damage like this. My hair is now rough, difficult to manage, and completely different from how it felt before. I can't run my fingers through it, my natural texture is gone, and it is genuinely unrecognizable to me. I was so upset that I spent the entire weekend crying and had to miss work on Monday. When I called the salon Monday morning, I was told the owner would contact me. I never received a call. When I called back two hours later, the owner suddenly answered. She offered a free treatment if I came in immediately, but the first thing she said to me in person was, "It's not that bad." After spending two days devastated over the condition of my hair, that was incredibly dismissive and upsetting to hear. The owner then told me that the original stylist would perform my next treatment and that I could pay for a new color service. I explained that after what happened, I believed I deserved both a refund and a corrective color service. The stylist refused a refund, and offered the color service for free. I agreed to this, and then stylist put red back on my hair, leaving me looking almost exactly as I did before I started this process, except now my hair is badly damaged and I am out $700. I came to this salon because I trusted my stylist and trusted the salon to guide me through this process responsibly. Instead, I have walked out feeling worse every single time. The most disappointing part is that the owner never apologized, never took accountability, and never made a meaningful attempt to make this right. I wish I had never come here. I am now left paying for the damage done to my hair, and multiple people who have seen the condition of it have told me I should pursue legal action because of how severe the damage is.

They're so great. Been coming here for years for many different treatments! Highly recommend themread more

I've hesitated writing a review for a while now, and finally decided to…read more I bought the three laser package off of Groupon because a friend told me to try laser photo facials. I read some unfavorable reviews from Google but ultimately decided to take the plunge. I usually avoid med spa type places like this (not my first rodeo, I get botox regularly so it's not like I'm clueless in this space) but they're the only places that offer photo facials in our area. They obviously try to upsell, which is typical. I had a few dark acne spots from a breakout and wanted to get rid of them. The first two sessions were fine. Nothing special. I didn't notice any difference after them but I had already paid for three. The third time I had scheduled for an evening before vacation. They text me a couple days before to move the time up - which meant I would have to sit in traffic to get there but I was flexible for them. Not a big deal. For vacation, I was going to a cool area so I wasn't worried about it but the day of the appt our airline changed our layover through Hawaii for 48 hours. I immediately called and told them I wasn't comfortable getting laser right before being out in the sun. They insisted it was fine and I would have no repercussions. I emphasized my worry and told them I would just forfeit my last session so they would still get payment. They told me that with last minute cancellations they would also charge my credit card on file $50. I reiterated to them that I would just relinquish the last session and they were insistent on the charge. They promised I would be fine. I wore a hat, used sunscreen, etc but being pale and close to the equator, even though I didn't get sunburned, I came back with melasma all across my forehead which I've had a tiny spot for years but it never got bigger. This is now spread all over the upper half of my face. I did a bunch of research which shows that after laser treatment, it can cause that. I'm so disappointed and sad. They just want their money and don't really care about their patients.

Mandy did a simple haircut style. And did an amazing job. Very professional and asked many…read morequestions on what I wanted to have done.

First time in this salon was last week, The place is very nice and all the ladies are great. I got…read moremy hair done with color and my son's first hair cut. My stylist did a fantastic job! The only minor complaint I have that kept from a 5 star is the SUN! I typically come in the evening and that sun coming in the windows during my hair cut and color was brutal. I almost had to put my sunglasses on to get my haircut. I would highly recommend tinting or curtains to help with the evening sun.

Ashley is AMAZING!! I had my first lip injection done this past week and I have found my home for…read morespa needs. Its a 40 minute drive from my house but its so worth it. The office staff is so kind and friendly. You truly feel like you're walking into a friends business. I love the atmosphere, so clean and friendly. Plus Ashley is beyond amazing and makes sure you look PERFECT before walking out that door. I can't thank them enough. I will be back very soon!

I love this place! They know exactly what they are doing and aren't pretentious. They are honest…read moreand all around lovely people. I can honestly say that this is my favorite Med spa - I have been to a few trying to find a good one and I won't be leaving Eternity anytime soon.

As a plus size male I had overwhelming anxiety about the idea of even stepping into a spa let alone…read moregetting any waxing done. Booked online which was an extremely easy process with all services explained and priced. Even had no issues moving my appointment in the system myself when I realized I had a schedule conflict. I opted for nose and below the waist waxing. Zoey was my esthetician and was able to quickly put my anxiety in its place with her genuine friendliness and detailed explanations of what to expect throughout the process. This was my first time seeing a professional for grooming and I walked away with an extremely positive experience under my belt. I do believe I'll be doing so again and look forward to it!

Very nice place. A little small. Easy to fine. Very professional and pleasant…read more Cal.ing and timely. Raised my eyes to the sexual harassment form but understand the business requirements. Wonder if the ladies had to sign. I had a Brazilian and butt waxing. I felt welcomed and not weird.

Tried this place out and it was a total disaster. My hair looked like it was cut by a 6 yrs old…read more Photo speaks louder than what I can fully describe here. Owner and the stylist refused to refund. Offered to fix the hair but never apologized. Stylist had the ball to tell me that I seemed happy when I left. Ugh, yes, I didn't see what it looked like and you curled my hair. Until I washed my hair and realized the cut was uneven and crooked. The cut was RUSHED and she never asked me if the length was to my likings before she chopped off the first chunk of hair. Never showed me what the back looked like after the cut. Service : negative zero Vibe: rushed NOT recommend. Especially with Kirstin.

I made an appointment with Haley for an event and got airbrush makeup and my hair done. She did an…read moreexcellent job! My hair stayed curled all night, and the product she used to add some body did too. She did a great job with my airbrush makeup. Perfect color match and even application. Would definitely rec Haley. The place is hard to find, I had to call and ask where it was. They answered right away and were very sweet. It is in the back of the building next to blue duck. There was plenty of parking in the back when I went.