I would give Optum Silverlake clinic a negative rating if I could. I went to my appointment last…read moreTuesday, appearing 15 minutes early as requested. I explained to the medical assistant that I was angry at Optum, but not at the staff because they had always been kind to me. I also explained that I have brain damage to my hippocampus, so it was difficult to control my emotions if I became upset. That assistant (who would not give me her name, a guilty conscience, perhaps?) proceeded to treat me coldly and without any empathy. Of course that was upsetting to me. I began crying and she began threatening me with "security" or "police". I asked multiple times just to see the medical professional for my appointment and she refused. Apparently, while she was gone to get "security", she must have told the rest of the staff that I was the problem because she came back with a huge guy named Derek D. and told me that my appointment would not be honored. I wish I had a photograph of the smirk on her face when she said that. Honestly, I still believe that the ARNP (Uman Gahlot) and the MD (Dr. Nelson) are actually kind people and if they had spent 5 minutes with me the situation would have ended. The assistant, Ms. No One Identifiable, had made sure that option was blocked to me. I was escorted out of the building by another big, burly guy. While in the parking lot, I called the police myself and informed them that The Optum Clinic, Silver Lake, had refused to let me keep my appointment. Then I left. Honestly, I've never been treated to badly by a medical clinic in my entire life. Then they had the gall to send me a message today that I could sign up for another provider! Believe me, they could not PAY me enough to ever go there again. I've decided, since my great doctor, Dr. Murphy, left Optum Mukilteo in 2022, that I have several better options. After I recover from the trauma caused by this assistant, I will be writing to Optum's CEO in Minnesota and letting him know how displeased I am with Optum in general. Everett Clinic used to be a great clinic, but not anymore.

i took my blood pressure on my good cuff before I left the house. 147/117 or like that. Then I went…read morestraight to Optum. The nurses kept saying that I was 120/80. I knew that it was wrong, so their nurse kept sending in people saying 120/80. I drove down the street to the pharmacy to use their cslibrated machine. I printed out a receipt stating that: MY BLOOD PRESSURE WAS 165/123. The "head nurse" called me the next day and yelled at me for posting my experience. She told me to shut up and that her staff was always right. My doctor saw the print out, took my BP, and knew that the 120/80 was an easy out. after that I always had him take my blood pressure. And bring my cuff. If you have a complaint with these people, which you most likely will, they will treat you terribly.

DR. Vincent Koike, is a great DR. but the office he works for stinks. The front office person" Dee…read moreDee " talks about other people's health problems in front of other people, which is a HEPA violation. Dr. Roy the owner of the office told me to find a new Dr. / because she didn't know how to bill the Dual Complete of United Health Care. I have been seeing Dr.Vincent Koike for over 12 years and I miss him, and now I am stuck trying to find a new Dr.. He was the best Dr., I ever had.

I've been coming here since high school which was probably two decades ago haha. So, I've seen both…read moreDr. Roy and Dr. Koike. They're both knowledgeable, friendly and easy to work with. Deedee is a superwoman both the nurse and front desk lady but she does more than that. So, even though the wait time can get long sometimes it's still a good experience and you will be able to get all your needs met or they will refer you to a specialist. I live nearby so I can highly recommend this clinic for local primary care.

I have obviously been going to the doctors my entire life. I have never EVER had a doctors office…read morethat not only gives excellent care, but actually cares about me! The receptionists and nurses all remember my names! They always spark up a conversation and make me feel important when I'm sure they see plenty of people. I'm always able to get an appointment right away and my doctor is awesome! I have Dr Paul Skomra. He is by far the best doctor I've ever had. Being a woman it can be kind of uncomfortable having a male doctor, but he makes me feel so comfortable and always makes sure I get what I need! His nurse is also amazing! She's so funny and always has at least a 10 minute conversation with me. The only complaint I could possibly come up with, is that the bathrooms in the waiting area are outdated and very small. The lab is also very slow, they take way too long to get me back there when there's nobody else even waiting. If you're looking for a long term doctors office that is reliable and makes sure you get the care you need, this is the place to go!! THANK YOU MILL CREEK SWEDISH FOR TAKING ABOVE AND BEYOND CARE OF ME!!!!

The ER doctor Alex Rackoff seemed more concerned with getting me out of her ER than trying to help…read more She was content to let me suffer more for longer. I will absolutely risk my life going to a different ER than come back here ever.

Wow, we had our first appointment for my toddler son with Dr. Hung this week, and I left the…read moreappointment feeling so good. The fact that we got a whole hour with a Dr. Hung, was truly a gift. She answered all my questions and provided suggestions for supporting my son. We've gone to other pediatricians and she was the first pediatrician that had patience and empathy for my toddler son that gets scared of doctor's offices. She let him put the stethoscope on his chest, and she pointed to him where to put it. She had light up toys to distract him and let him play with. I've never had a doctor that prepared or patient. We will continue going to Flourish Family Medicine. There were a lot of forms to fill out before the appointment which took up a lot of time, but it did provide the doctor with a lot of information, so I appreciated it.

I really like taking my family to flourish for our care. I really appreciate the attentiveness of…read morethe providers. My only bit of feedback is around the hounding that the office staff does to get patients to fill out the questionnaires. For my baby's first appt I was having some trouble adjusting at home to all of my new responsibilities that came with taking care of a newborn, my toddler and myself having just finished a high risk pregnancy for gestational hypertension. As I was finally sitting down to complete the paperwork prior to the deadline while in between feeds I received yet another reminder call. I explained my situation to the lady that called me and she had very little empathy.

Before moving to the Westside I had been treated by male physicians all of my life. I found the…read moreEverett Clinic and Dr. Martinez-Lemke. She has finally made me a partner in my health care. My previous health care has been good, but I never felt really in control. Dr. Martinez-Lemke gives me control and makes me feel heard. I love the Everett Clinic, and Dr. Martinez-Lemke in particular. I would recommend her to anyone I love.

I am a caregiver for my disabled friend, and I have been taking him to Dr. Martinez-Lemke since (I…read morebelieve) 2009. Dr. ML is beyond wonderful. My friend is a high maintenance patient - he's been described as a medical nightmare - but Dr. ML goes above and beyond to give him the very best health care possible. She is always super attentive, very concerned and involved, and she and her staff can be counted in all circumstances. Dr. ML and the Everett Clinic staff are extremely approachable and are responsive to all of my concerns, requests, etc. I could not ask for a better medical team for my friend, and I regret that he is on federal aid so the clinic only collects a fraction of the usual rate for his treatment. Naturally, this does not matter to Dr. ML, and she cares for my friend as thoroughly and compassionately as she does her patients with better insurance. She is an excellent doctor who continuously amazes us with her level of expertise. Countless times my friend has told her his symptoms and she will say, "I'm going to test you for _________." Sure enough, she's usually right! I admire Dr. ML so much that I've become her patient myself. I couldn't be happier with my care! My only (very) minor complaint is that Dr. ML sometimes runs behind schedule. This is hardly surprising, considering the high level of care she provides to her patients. If she gives everybody the time and attention she gives my friend and I, I'm surprised she ever makes home at night!

Only go here if you want to get tortured... this one short Indian lady straight up tortured me,…read morewhen she was brushing my teeth she started brushing my gums for some reason which made them really sore and after she started to floss and as she was doing that she was also hurting my gums alot cuz of the pressure and after the floss she was using the dental scraper which she also doesnt know how to use apparently because she kept cutting my gums to the point they were bleeding and really really sore.... Thank god the doctor came in and saved me from getting tortured further and she knew what she was doing unlike the other lady

Jeanette is usually the lady who answers my calls and claims that my messages are "in the queue"…read morefor the nurses. Both times I called with concerns and they happen to be on a Friday and they will claim to have called me back and left a voicemail or say they couldn't leave a voicemail which is a complete lie! I'm constantly on my phone so tell me why I receive everyone's calls and everyone's messages but there's. The nurses here are not intentive to my needs by any means. I ended up going to the ER on Saturday due to their incompetence. If you are pregnant and have concerns, I do not recommend this location. They will not get back to you. The nurses and staff lying goes against their values of "integrity". There has to be a better solution. -Ronald the rn also claims to have called me but I did not get a voicemail or missed call either! Help me understand why I receive the call regarding blood work but not yours regarding my health concerns and ER follow up? This is why I will not be returning

Dr Victoria Stocker should not be practicing I left the clinic feeling disappointed and unheard. No…read moretreatment options were offered, and I felt judged rather than supported. The visit felt rushed and lack of empathy for my chronic pain. I'm unsure why I was referred as the experience felt like a waste of time and money. I hope this feedback encourages a reflection on patient care and communication. This was my visit in July 2025 at the Optum Clinic Everett.

BEST Dr ever! Our entire family uses Dr. Sambrano. Of…read morecourse we all have dramatically different personalities and health issues. She has made each of us feel comfortable and found unique, effective health plans for each of us. I have never felt more comfortable with my health plan and am in the best shape of my life dispute a few health issues she is helping me manage through. Her authenticity and humbleness is something I have never experienced before in a doctor. Highly recommend for everyone if you want a Dr. that truly listens and cares.

My children and I have been going to this clinic for years, we started back when they were still…read moreowned Beth McQuinn. For the most part, all the doctors that we've seen have been amazing, the exceptions being a few times that my children's visits were not recorded correctly and still have yet to be fixed even though I still have the documentation from those visits. Before they became Stay Well Family Medicine and moved to Colby, they were on Broadway and their support staff were always warm and friendly, responsive to patient questions and concerns, and proactive at problem-solving any issues brought to their attention. Now, however, since they've become Stay Well Family Medicine, their support staff leaves an immense amount of quality customer service to be desired. Case in point: I logged into our patient portal through Charm yesterday to double check my children's appointment times for their well-child checks, and noticed that my daughter's name was spelled incorrectly, and it was not reflecting that she's been seen since 2019. So I called, which happened to be after hours, and left a voicemail with my concerns, asking about the issue that I noticed. I received a call back today from their front desk lady, I don't recall her name. But by the sound of her voice, she's the regular receptionist for them. She let me know that on her side she can see that my daughter has an appointment and wasn't sure why I can't see it on my side and proceeded to tell me that I need to call Charm to ask them why. I respectfully voiced my concern about asking the patient to call on an issue that has to do with their tech since I've worked at a health clinic before it is never the patient's responsibility to call tech-support to ask about a tech issue, that it is the clinic's responsibility to do (please bare in mind, I was truly kind, not just a perspective thing: calm voice, kind words, didn't raise my tone. Since I've been on the other side, I get communication with a disgruntled patient/parent can be challenging, so I was as gentle as I could be with my concerns). I acknowledged to her that I understand it's not her fault but I would request that they look into it please and let me know what's going on - if there was some kind of an issue with the records not being uploaded into my daughters chart. I voiced concern about not seeing her records and that s been an issue in the past too. I didn't even get the chance to ask her about the spelling of the name before the receptionist cut me off saying it wasn't their job to do it and passed me off to a doctor because she got so frustrated with the conversation with me. I then spoke to Dr. blow who looked into it - turns out it was the spelling of my daughter's name. Dr Blow sent me a new link to get the problem fixed, which was thankfully an easy resolution. I thanked her and said I appreciate that she helped me problem solve through it. and also attempted to acknowledge again that I understood it wasn't her receptionist's fault this happened, however I don't feel that it was my responsibility to have to call Charm to fix it. Dr Blow then proceeded to snap at me that "not everybody has the same tech talents as other people and so it doesn't fall to them to problem solve tech-support, that's the patient's responsibility" and then she wouldn't even let me talk after that and said "well, we'll see you next Tuesday. Thanks so much for calling. Have a great day, bye." I was dumbfounded. Unfortunately even though we love the doctor that we normally see, Dr. Sambrano, and have been seeing her for several years now, based on this experience, which has been horrible, it seems like we're going to end up having to find a different naturopathic clinic to go to. If they can fix their customer service Issues this would be a great clinic to be seen at. Sadly, with the current way they're treating patients, I can't recommend it any longer to family and friends.

Normal dr office but full of old docs who will retire after one year but they won't tell you that…read more They'll take your money and run. Dr bacon was the worst. Scammer, he tried to me me on different more expensive meds and almost ruined my life. Then just retired. This showcases the poor quality office that is Mill Creek Family Practice. I presented with my primary concern being losing my doctor again. They're liars.

I have been going there since I was a kid in the 90s and the staff there is amazing. I have seen a…read morefew different doctors when I moved away for a bit and MCFP's doctors made me realize how amazing they are. The front office staff is great too. I am bummed they got bought out my the Everett Clinic because them being owned by the doctors let them treat people without money in mind but the same folks are still employed there which made me keep coming back. Glad they got rid of LapCorp there, that place is just a zoo. 30+ years and still coming back to them.