I can not rate the quality of the work done by this company as we were unable to obtain a quote. I…read moreinitially called The Window Source and scheduled an appointment to obtain an estmate to have an exterior double door replaced with a patio door and to have an exterior door to our deck replaced. I received a time to meet with Justin their "design consultant". The morning of the appointment Justin called to say his car had broken down on the interstate and he would call to reschedule. Then late that afternoon I received a text asking if he could call in 15-20 minutes to which I said was fine, but we heard nothing more. The next morning he called and set up a new time and he followed through. He measured the doors we wanted replaced, but actually spent more time speaking badly about a competitor and his experience with them than he did our doors. He said several times he would have a quote back in our email with 1 1/2 hours. Again nothing further. The next morning I emailed advising him I was just following up and assumed he had been busy. Late Wednesday night, I received this five word email "You should have the quote". Obviously we didn't have a quote or I would not have emailed him and his response is at best unprofessional if not down right rude. Naturally The Window Source in no longer in the running for our business. Hopefully this sales consultant serves your needs better than he did ours. All he did for us was waste our time.

I recently had replacement windows put in my house by The Window Source and they look fantastic…read more The large arch window they installed is nothing short of stunning. Daniel and Blake Mullin, a father & son team, did the installation. Their work ethics and craftsmanship are something you just don't see much of nowadays. If you get either one of these guys to install windows for you, consider yourself lucky. Dwayne the sales representative/owner went above and beyond explaining all my options and what would look good and what wouldn't and then explained why it would or wouldn't look good. It was a good experience from beginning to end. I would highly recommend them. Randall F. Kingsport, TN

My review was removed stating Mark lafoon is a crook and a rip off artist because there was not…read moreenough specificity. So I am reposting to warn everyone not to hire him. I hired him to build a house and have $10k deposit. A week later before any work or material was purchased I had to cancel. Lafoon refused to return the deposit. I could not criminal charges logged because the consumer protection laws in Tennessee are awful. I also can't sue him civilly because he has no address and cannot be served. So let my $10k loss be your gain. Mark lafoon is an awful person and a crook. You've been warned

Avoid this company! They quoted a "not to exceed" price and then proceeded to exceed it by 50%…read morewithout notice! Then after much negotiation agreed to refund part of the overcharge only to continue to make excuses and not come through on their word. More importantly, the quality of the work was amateur at best. Find someone else.

Poor quality of work and does not honor guarantee! Unprofessional, not licensed or bonded.read more

Buyer beware. Do not use this company…read more Hired Carl on Oct 7. Fired him Jan 6th. We had three big projects for Carl and his team to work on. So far none of them have been completed yet he charged me every week, even when wasn't done. He always claimed it was for materials and payroll. During the time Carl and his crew were working here he had excuses for 26 to 30 days that no one showed. It's always something with him. I have specific dates and excuses written down. I did the math and I've paid Carl $13,767 for some work on my porches, 3 gates, 3 ceiling fans hung (out of 7) and a few wood boards. Don't hire this guy.

I like coming to the Johnson City Home Depot because normally the employees are very helpful and I…read morehad a great experience dealing with one of the managers. This evening, not so much. We walked around and around and around the entire store trying to find someone to help us with the bath tubs and showers. Nobody could be found. There were a couple employees here and there we spotted across the aisles, but soon disappeared before we could get to them. Finally stopped by customer service to ask if anyone was working the tub/shower department....the one lady paged twice, but no luck, nobody responded. She asked what I needed and I said, "I would like to buy a tub/shower. I need it to be delivered and installed." She said, "Ok, I'm trying to get them to call me on 325." A few minutes went by and I said, "You're customer service, can I have you help me set up to have my tub/shower delivered and installed?" She said, "Yes." I'm thinking, "Well why wouldn't you say that in the beginning when you asked me what I needed?! But nonetheless." The other girl asked what day I would like it delivered. I asked if they deliver on Sunday and the other lady says, "No, I mean unless you got an extra 20 bucks." I thought about the exchange of conversation thus far and decided to end it there. I had no desire to deal with these two any longer and walked away. Home Depot, If you don't want to lose business, you might want to hire people that actually have customer service experience.

Shannon showed up on time to do our quote. He was great to work with on the project. He has great…read morecommunication skills. Everything was completed to satisfaction. I would definitely use SCR again should I need additional work. The price was competitive and fair. He did siding, roofing, and steps.

From the owner: At SCR Exteriors, we are dedicated to providing our customers with the highest quality residential…read moreexterior remodeling services. We strive to exceed your expectations in all aspects of our work. Our mission is to provide superior craftsmanship, timely service, and excellent customer care. We are committed to creating beautiful homes for our customers that will last for years to come. We take pride in our work and are passionate about helping homeowners achieve their dream homes.