I was at the Laundromat 5678 Timuquana Rd Jacksonville, FL 32210 on Thursday 5/3/18 between 2pm - 3:30 pm. I have been coming in this laundromat over 4 years. I never once had issues with the workers until 5/3/18. I normally find this very long hair red headed attendant who is normally kind. I normally place more quarters to dry my clothes if I feel they are not fully dried if one or two dryers are not working to their full drying potential. I would sometimes report the info to the attendant on duty to make sure it is not an issue for them. I never asked them to pay me back. Since this time the clothes were still very wet after $1.50 for dryer #18, I was expecting at least an apology. Not to count the other $1.50 used for each dryer #11, #14, #15, #17 where my clothes were not fully dried. I did not even finish fully dry the other clothes since attendant was so rude. I was more concerned with dryer #18 since the clothes were not dried at all. The amount of clothes I placed in the dryer was about half of the amount of the load came from the washer #1. I Nicely Reported the situation to the lady behind the desk which she told me her name was Wanda when I asked. She was wearing black tank and a flowery bottom skirt. Her rude response "I am not sure what you want me to tell you." She gave me an attitude and continued to say something like I am not sure what happened with the quarters you used which sound like an accusation to me. She also told me that the previous attendant did not have any reported issues with dryer#18. When I asked her if they do not say or do anything with customer's clothes not being dried in the dryer properly. She told me something like the dryer was hot and again repeated "I am not sure what you want me to tell you." I am not going to do anything about a dryer that is hot. I could not believe this woman attitude. So, I asked her how to reach the manager. She told me, " you mean the owner," as if I should know the title of the person in charge of the laundry place. I then asked her to review her camera to see I actually placed quarters for my clothes to dry. She shrugged her shoulders to me. Then she said you can leave your number and I will have the owner call you which I gave the information to her. I asked her the owner's name when she stated Mr. Hagan. She never once apologized for the situation and did not care. I returned to the Snow White laundromat again on Friday evening 5/4/18 between 8:30pm-9pm found another attendant which he told me his name was Rick. I explained to him what happened and that I provided the attendant name Wanda on Thursday afternoon my contact information for the owner to contact me since I had an issue with the dryers. He then told me there was no attendant by the name of Wanda. He said maybe I was speaking probably about Jane/Jen. This attendant on 5/3/18 was rude, lied about her name, and never provided the owner with my concern or phone#. I again gave Rick my phone# so the owner could give me a call. No phone call yet by the owner. I drove by Snow White Laundry on Sunday 5/6/18 around 8:45pm when I saw this Wanda person outside the facility. I explained that the owner never called me. Did she provide the info to the owner? Wanda ignored me and walked inside. I drove off and decided that it is now 5/7/18. The owner of Snow White laundromat in Jacksonville FL Timuquana Rd either never received the message or could not be bothered to call a customer regarding issues they had with his machines from his business. I have my e-mail address with BBB. The owner is welcome to contact me via e-mail if he wishes. I gave him plenty of time to contact me. Both Wanda or Jane or Jen and Rick have my phone# as well if he cares. read more
