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    Snow & Mow

    5.0 (1 review)
    Open Open 24 hours
    Updated 1 month ago

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    Response time

    10 minutes

    Response rate

    100%

    Services - Snow & Mow

    Snow removal

    Window pressure washing

    Snow & Mow Photos

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    18 days ago

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    Delatour Group - Fall and Spring Clean Up

    Delatour Group

    (1 review)

    I'm giving this review two stars based on a seamless experience in the past (for lawn service while…read moreI was out of town). However, a recent effort to book for spring clean-up left me an unhappy customer. Here's the chronology: - Received promo email for spring cleanup and booked by email - Company accepts prepay only -- sent prepay by Interac to address indicated. I actually had them as a contact from the previous service, so used that contact to send the payment. - The day before service was due (moved ahead one day) received email saying payment had not been received and requesting details - Sent back screenshot of transaction labeled "Sent" to their email -- no response - Service day came and went without service - Sent email next day asking for an update -- no response - Called number on invoice, was forwarded to another number. On second try, proprietor picked up - Proprietor claimed I had not sent payment and he had not received it despite evidence in screenshot. Further claimed that he had tried to contact me on my landline and that a man had answered the phone and asked "What do you want to talk to her about?" and ended the conversation. - Checked my landline records and a call came in from his number at 10 AM on a workday, while I would have been in a meeting (I work full time from home). Son (student) and husband (retired) receive a number of calls during the day for me and typically ask to take a message, or if they see me without my headset on, will bring me the phone. Son reported one call received was cut off while he attempted to convey the phone. - Proprietor was not apologetic in any way. To his credit, he remained on the phone while I pulled back the Interac transaction. He maintained that he had received no notification, but the status of the transaction remained "Sent" until I reversed it. - I was left back at square one with regards to lawn service for the year, plus a lot of time wasted. I leave you to draw your own conclusions. If you are a proprietor reading this, what would you have done differently? As the customer I am at a loss as to what else I could have done to meet my obligations in the transaction.

    From the owner: Delatour Group offers FIVE STARS full-service, residentials and commercials property maintenance …read more Our services include annual lawn care maintenance, Spring and Fall Clean up, snow and ice management, Delivery Services, Landscape service, Outdoor Lights, Outdoors Painters, Outside windows Cleaning, Carpet Cleaning Services, roof replacement and repair, fencing and more. As a full service provider, it is our responsibility to ensure our customer's receive first-rate services, at a fair and affordable price. We have enjoyed working with our longstanding clients over the years, and they have come to appreciate our ability to provide professional services and quality workmanship for all their home and property improvements.

    Snow & Mow - snowremoval - Updated August 2026

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