Our car was stolen, found by the police two weeks later and (unfortunately) impounded and taken to SNO ISLE Towing. Although I realize it's commonly a hassle to get your car out of an impound, these guys are on a whole different level ... WORST customer service I have ever received anywhere. The driver SEAN was incredibly rude and unhelpful and in fact, I'm quite confident is also a complete crook. I could go on and on about all the things that were wrong, but I will provide a few ...
1. When we called to see how much the "storage fee" was per day, we were quoted HALF of what they actually charged us when we got there. Well, that's convenient isn't it?
2. The day we went to pick up the car, I called to see what our balance was so we would be prepared. Sean answered while driving and told me he couldn't give me a quote because he wasn't in the office. When I asked if I could speak with someone in the office, the answer was simply "no" and he hung up.
3. When we finally got there 40 min before the office closed, we informed them that if the AAA driver wasn't there before they closed that we would be pushing our car out of their lot ... to which we were told we wouldn't be able to because our battery was stolen and wouldn't be able to put the car in neutral. Wrong! AAA guy got there and had no problem doing so (neither did we when we needed to push the car out of our driveway the next day). Could it be that they wanted our car stuck in their lot so they could charge us for another day ($45)??? Hmmmm ...
As I said, there are plenty of other things I could point out, but the important thing is that we left there feeling completely disrespected and taken advantage of. It was that icky feeling when you just know you've been swindled. I'd hate for anyone else to have to go through what we did. Especially after someone had stolen our car and ripped the battery out! We didn't have a choice in the matter, but if you are looking for a reliable, friendly, fair towing company, SNO ISLE Towing is not it. read more