I brought my dog here for a follow up (from a previous urgent care visit (different facility) 2…read moreweeks earlier) because he had a ruptured anal gland. I called this clinic to make an appointment and the lady was very nice to me and I was able to get him in....because my dog is a new patient she did explain that there would be a $50 deposit to hold the appointment...I had no problem with that because I found out that it does go toward the final bill of the visit. So, the appointment was set for 10:30...they do expect you to arrive 10 min early....I was actually 15 min early but when I brought him in, they were already expecting him....which I totally appreciated the prompt check in. They checked his weight and escorted us right into the exam room. Kylie (the vet tech) was so sweet! She was so professional and Rocky was very comfortable with her handling him! And Dr. Noyes was great too! She was very knowledgeable and had no problem answering my questions. Checking out was easy and the ladies at the front desk were very nice and proficient. I'm looking forward to bringing my dog here for all of his healthcare needs.

I'll preface this with I have only given 6 one star reviews on the 15 years I've been on yelp. I…read morebrought my dog to this veterinary office for a routine nail trim. When we arrived, a staff member took him to the back without asking me any questions about him, his temperament, his previous experiences with nail trims, whether he has ever had issues with having his feet handled, or even how he is normally managed. I was given no opportunity to provide information that could have helped them safely handle him. About 15 minutes later, they brought him back out and told me that he had bitten a veterinary technician. None of his nails had been trimmed. I was then told that he would have to undergo a mandatory 10-day rabies observation period. Despite having received his rabies vaccination at this SAME veterinary office on February 6, approximately six months ago, I am being charged $80 for the rabies observation and another $80 for the post-observation visit -- $160 total -- even though the service I originally brought him in for was never performed. I was also told that he is now required to have a microchip, at an additional cost of $60. So what started as a routine nail trim has now turned into a potential $220 in additional charges, plus two additional trips to the vet. My biggest issue isn't even the money. It's the lack of communication and what I feel was a failure to take reasonable precautions BEFORE handling my dog. If you are going to take someone's dog away from them to perform a procedure involving handling their feet, ASK QUESTIONS FIRST. Ask about the dog's temperament. Ask about previous nail trims. Ask whether the dog has ever reacted negatively to having their feet handled. Ask the owner how the dog is normally handled. Give the owner an opportunity to explain what works and what doesn't. None of that happened. I understand that veterinary staff need to protect themselves and that any bite has to be taken seriously. I am not disputing that. What I am extremely unhappy about is the way the situation was approached from the beginning. My dog was taken to the back without any discussion, the service I paid for was not performed, and I was then presented with additional charges and requirements after the fact. Had someone simply taken a few minutes to talk to me BEFORE taking my dog away, I could have provided information about him that may have helped prevent this entire situation. I've trusted this veterinary office enough to bring my dog there for his rabies vaccination just six months ago. I expected better communication, better preparation, and better judgment. A routine nail trim should not have turned into this. I am extremely disappointed with how this was handled.

I've been a client of Doc's for over 30 years and have always trusted him completely -- and this…read moreexperience reminded me why. After my dog was misdiagnosed at an emergency clinic, Doc quickly recognized the real problem and performed emergency surgery that literally saved my pup's life. His knowledge, compassion, and calm approach make such a difference during scary situations. He takes the time to explain things clearly and truly cares about both his patients and their owners. My dog is now recovering well, and I couldn't be more grateful. I highly recommend him and his team.

Whoever the receptionist is that answered my phone call today is difficult to deal with and close…read moreto being rude. I have been calling several Vet offices today to find someone who could have a cyst removed from my dog sooner then my vet can next Feb. Every office I called was able to let me know if they could perform surgery sooner then Feb. and gave me a date or week with the exception of this one. She said exam first. I said ok. Then I follow up with after exam when is the soonest surgery date. Again she said must do exam first. I even asked her to take my number down and ask the vet and then call me back. Again the same response only ruder. I told he I spoke with a half dozen offices this morning and everyone could tell me a date. With how unhelpful, unwilling, condescending and rude the receptionist is, it reflects poorly on the vet and makes me questions the vets decision making and competence.

Our dog Indy has high anxiety about getting his nails clipped. Dr. Wong did such a great job with…read morehim and got his dewclaws back to a normal length. She also provided some medication to help Indy next time. We are very grateful to her, and are LONG time patrons of this excellent animal hospital, their caring Veterinarians, and equally caring front office staff and Technicians.

Dr Maria is amazing. She spends time in her exams, is constantly checking the heart ( she found a…read moremurmur on my old dog who had been cleared by a cardiologist at 1yr. She recommended we get an ECHO before the dental, which we did luckily, because the cardiologist wanted him on specific meds before the dental was done). On my puppy she said her heart sounded great and I trust her!! My puppy came out of the vets office with a sample bag, her first puppy shot, and with a wagging tail. Dr Maria sees all of my 12 dogs. I show in obedience, conformation and nosework and I am very picky. Dr Maria gets super high marks from me on everything, but mostly, in trust. Her supporting staff from vet tech to front desk is top notch and always very nice. To add the icing on the cake the price at the end of the visit is pretty much what I expected, I'm never surprised by a huge number I wasn't prepared for. Nowadays, it seems regular vets charge emergency prices, but not this hospital. I highly recommend.

Best place to go in town! receptionist are very nice and…read moreknowledgeable. Dr. Bray always does a great job caring for my dog. I won't go anywhere else!

We take our ferret, three cats, and our dog here. I love all of the vets, techs, and receptionists…read more They are very kind, love our animals, and listen to all of our worries. They are more focused on taking care of our babies than pushing products or services. I love them and highly recommend them.

I have followed Dr. Strickland from this location to a few others and would not choose another vet…read moreover her. Overall the location is clean, Vet tech staff and reception are amazing and incredibly accommodating. Cost is cost and reflects the market price for supplies. - We initially started with Doctor Bishop and I did not appreciate his approach to a few things. There was not a major event that made me change, just felt very invalidated at times with his perspective and tone. I will credit that he very quickly diagnosed my pup early with Cushings and did a great job explaining that process. Though, i do refuse to see him and only book with Strickland when she is there- - Vet tech staff are amazing and so is the reception desk. I have never had an issue with my girls or how I set up my appointments. I do avoid students as on of my girls is incredibly aggressive at the vet. I book all my girls in one day and rotate them out, they are very understanding and accommodating to all my girls on vet day!

Someone has to set Raymond Bishop straight. He was incredibly rude and far from helpful. Had to…read moretake my dog for an ear Infection but instead he spent his time berating us because he couldn't handle a 12 pound dog. Not how you'd expect a vet to work his customers. Didn't even ask if they could give him a sedative spent most of his time complaining. OLast time I go here and I strongly recommend taking your animals elsewhere if you have a modicum of respect for them. avoid this place like the plague!!!

Loved them and took all my animals there... until they closed without any notification. Went to the…read morelocation and it's empty and there is an eviction sign is on the door. So sad... but where are my vet records now??

Absolutely irreplaceable service that I'm beyond heartbroken is gone. I was wondering if anyone…read moreknew Sandy's (the vet tech) last name? I can't imagine that I have to find another vet when Dr. Reddy and his staff were so wonderful over the years!

The little old lady at the front desk is extremely rude. I will no longer be donating to this…read moreanimal control. There are plenty of others who are appreciative. Such as, Hopeful Tails near by

Lots of dogs and cats here. We have never bought pets, we have always taken in strays or other…read morepeople's pets. Our last cat passed away a week or so ago and we decided it was time to get another cat and the we were sure we wanted to adopt two cats from a shelter. The prices for adopting are extremely fair (low), they told me they try as much as possible to be a no kill shelter, and they are always looking for people to adopt pets. Seems like there were lots of volunteers, but the people I met were top notch and loved the animals. I got to sit in the cat room for as long as I wanted, and they were knowledgeable about the cats and which ones that would be good with other cats and which ones that needed a home to themselves. I went in thinking I was only going to adopt one, but I left with two because there were just too many sweet cats and I couldn't say no to one in particular. I now have two lovely cats that are so happy to be in our house and are already sleeping on our laps and purring away. I just want to thank the staff because they made the whole process of adoption very easy.

I really like all the staff at the Joliet location and trust bringing my three dogs there. Everyone…read morehas always been so helpful and accommodating. It's too bad that more people that are happy with a service don't leave reviews like the people who are unhappy always seem to. Hug your pups!

I'm very disappointed in my visit to this vet. I brought my dog here twice. The issue was my dog…read morewas lethargic and not eating. He hasn't been pooping either. On the first visit, the vet told me it was maybe allergies and change his grain free food. They plucked his ears and extracted his anal glands. They sold me some topical cream as his inner thigh was a bit irritated. This visit cost $350. The second visit, i went back the next day. My dog showed no signs of improvement from the prior visit. During this time they did an x ray, blood work, gave him some stomach settling meds along with appetite meds, and they sold me the same meds to take him. This visit cost $600. Note they said they were going to send me the x rays the same day but failed to do so. Fast forward another 1 day and $900 later, I noticed still no improvement. I took my dog to the VCA in Aurora. Turns out he had an intestinal blockage and required surgery. Thank god I took him to the hospital on Sunday or he would have likely died. Animals cannot talk. This place didn't go through the process of elimination to diagnose intestinal blockage. I didn't think it was because he never had a history of eating toys but I guess there's a first for anything. This place was offering all these other fixes that had no relation to the cause of my dogs illness. It's like fixing the radio of a wrecked car. The triage process was completely unreliable. I felt they were too busy pushing meds as opposed to finding a diagnosis. I got sold on these auxiliary services that did absolutely nothing to alleviate my dog's condition. I can't recommend this place. The only bright side is my dog survived. Vets should be trained in diagnosis issues. This is especially the case for animals. Dogs can't tell you where it hurts. It's up to the vet to help identify the root cause. In my case, I felt I was being upsold on services as opposed to treating the true underlying condition.

Thank you to everyone that helped make our kitty super comfortable while he crossed the rainbow !read more

very friendly staff, the girl on the deskis very knowledgeable, she knows her job !read more

We have been taking our dogs there since 1990 it's great he followed his father who was a kind man…read more. Never had a problem with any of his staff being rude at anytime.

My services with Essington Road Animal Hospital were great. Dr. Adam Youseff and his staff were…read morephenomenal. It brought tears to my eyes the minute I made that call and the aftermath that they helped my cat Sandman when he was in pain. I really appreciate all of them for their kindness. Thank you so very much !! God bless you all!!