I brought my dog here for a follow up (from a previous urgent care visit (different facility) 2…read moreweeks earlier) because he had a ruptured anal gland. I called this clinic to make an appointment and the lady was very nice to me and I was able to get him in....because my dog is a new patient she did explain that there would be a $50 deposit to hold the appointment...I had no problem with that because I found out that it does go toward the final bill of the visit. So, the appointment was set for 10:30...they do expect you to arrive 10 min early....I was actually 15 min early but when I brought him in, they were already expecting him....which I totally appreciated the prompt check in. They checked his weight and escorted us right into the exam room. Kylie (the vet tech) was so sweet! She was so professional and Rocky was very comfortable with her handling him! And Dr. Noyes was great too! She was very knowledgeable and had no problem answering my questions. Checking out was easy and the ladies at the front desk were very nice and proficient. I'm looking forward to bringing my dog here for all of his healthcare needs.

We took my grandmother's ailing dog, Diva, to this clinic on 5/11 expecting a peaceful,…read morestraightforward euthanasia to end her suffering from lymphoma, but had the worst experience of our lives. When she got brought into the room, she was given a shot by Dr. Kelsey Noyes that was supposed to knock her out within a few minutes. We spoke to many dog owners and others who worked in vet clinics, and they unanimously said it should be peaceful and take 2-3 min tops. 10 minutes later, our dog was still conscious, and having a panic attack, eyes bulging out of her head, clearly nervous, half drugged from the sedative. My mother went out to the desk to tell them, only to be told dismissively it could take up to 20 minutes. By the time the doctor came back ~20 min later, the dog is still conscious in this panicked drugged state. After realizing the initial shot to knock her out didn't work, she opted to put a catheter (an IV) into her front leg and inject her with a second sedative shot through that. Several minutes went by and she was still awake, except panicking, shaking, gasping for air even more intensely. Dr. Noyas asked us if we were ready for the final shot, to which we immediately said yes, assuming it would immediately stop what we were witnessing. Well, that didn't happen. Of everyone we talked to over the last couple days, all of their dogs were completely unconscious before having the 2nd fatal shot administered. Ours wasn't, and was 10/10 panicking and terrified. Euthasol (the drug used) stops the heart and lungs. While injecting this, the catheter fell out of Diva's leg, essentially giving her a half-fatal dose while Dr. Noyas worked to re-attach it and administer the rest. For what seemed like 1-3 minutes (we all lost track of time, it felt like a dream), we watched our conscious dog violently shake, convulse, and gasp for air fighting against the effects. All the while my mother is having a panic attack crying, and my 85 year old grandmother is holding her to comfort her and stop her from falling off of the table because of the shaking. She slowly fades into stillness, at which point Dr. Noyas examines her and we're told she is gone. She gives her condolences shortly thereafter, and leaves with her assistant. We are all in complete shock and horror. We leave shortly after and stand in the parking lot for at least 20 minutes just trying to process and make sense of what we just witnessed. There was no apology, no explanation, no warning of what the 2nd fatal shot was going to do to her. I reach out to their practice email that evening asking to speak to the 2 highest people in the practice, the practice manager and the office manager. Instead of responding to my request and giving me their emails, I'm instead called Monday morning by another vet in the office to talk to me about the problem, perhaps so the news of what happened wouldn't get to their bosses and it gets dealt with there? At this point I don't know or don't care. Diva came from an abusive household, we did everything we could to give her a happy, comfortable, love-filled life. She didn't deserve to experience this. We didn't deserve to see this. We honestly feel like we have failed her by trusting her in this practice's care. I don't know whether to be furious or incredibly sad about this entire thing. It was the worst thing we have ever seen. Why was there a substantial lack of care throughout this procedure? Why did Dr. Noyas determine this method of care to be the best choice for Diva? What is being done to correct this? This was such a horrible experience for all of us. I don't want anyone else to go through this.

I've been a client of Doc's for over 30 years and have always trusted him completely -- and this…read moreexperience reminded me why. After my dog was misdiagnosed at an emergency clinic, Doc quickly recognized the real problem and performed emergency surgery that literally saved my pup's life. His knowledge, compassion, and calm approach make such a difference during scary situations. He takes the time to explain things clearly and truly cares about both his patients and their owners. My dog is now recovering well, and I couldn't be more grateful. I highly recommend him and his team.

My family used Rowland as our vet for 13 years. (2 dogs and 3 cats). Recently our dog went in to…read morehave a lump surgically removed. Turned out to be cancer. As recommended, we opted to close her up and let her live out her time left in less pain. The incision was an inch long. She was prescribed a weeks worth of pain meds and antibiotics. Two days after, we had to take her back, due to blood dripping through her bandages onto our floor. Two days later.....SAME thing again. Both times, we were charged over $200 for "emergency service". No additional medication or treatment to help stop the bleeding or pain, just bandages. We left the second time with an outstanding bill of $220. For the following two+ weeks, we changed dripping bandages, washed bloody blankets and bedding, and shampooed rugs every single day. No relief from the amount of blood, only an addition of rotting flesh smell. We put our dog down today. Rowland was a great vet, when he was in his run down old clinic....full of love and empathy. Since moving and expanding his practice, it's all about money. Doubled office visit fees, impersonal customer service, impossible office hours. We received phone calls (after informing them we would be in to pay the bill, that we were taking it "personally", and they would call the cops on us if we didn't come pay. We have ALWAYS payed! Taking it personal? ABSOLUTELY! Pets are family.....what's more personal than that!? We will not be back!

Dr Maria is amazing. She spends time in her exams, is constantly checking the heart ( she found a…read moremurmur on my old dog who had been cleared by a cardiologist at 1yr. She recommended we get an ECHO before the dental, which we did luckily, because the cardiologist wanted him on specific meds before the dental was done). On my puppy she said her heart sounded great and I trust her!! My puppy came out of the vets office with a sample bag, her first puppy shot, and with a wagging tail. Dr Maria sees all of my 12 dogs. I show in obedience, conformation and nosework and I am very picky. Dr Maria gets super high marks from me on everything, but mostly, in trust. Her supporting staff from vet tech to front desk is top notch and always very nice. To add the icing on the cake the price at the end of the visit is pretty much what I expected, I'm never surprised by a huge number I wasn't prepared for. Nowadays, it seems regular vets charge emergency prices, but not this hospital. I highly recommend.

Our dog Indy has high anxiety about getting his nails clipped. Dr. Wong did such a great job with…read morehim and got his dewclaws back to a normal length. She also provided some medication to help Indy next time. We are very grateful to her, and are LONG time patrons of this excellent animal hospital, their caring Veterinarians, and equally caring front office staff and Technicians.

We take our ferret, three cats, and our dog here. I love all of the vets, techs, and receptionists…read more They are very kind, love our animals, and listen to all of our worries. They are more focused on taking care of our babies than pushing products or services. I love them and highly recommend them.

Wonderful experience. Brought my bearded dragon to get checked out. He was a rescue…read more From making the appointment to check out everything was perfect.

Someone has to set Raymond Bishop straight. He was incredibly rude and far from helpful. Had to…read moretake my dog for an ear Infection but instead he spent his time berating us because he couldn't handle a 12 pound dog. Not how you'd expect a vet to work his customers. Didn't even ask if they could give him a sedative spent most of his time complaining. OLast time I go here and I strongly recommend taking your animals elsewhere if you have a modicum of respect for them. avoid this place like the plague!!!

Vet was really rough with our pet... since then he's been afraid and agitated. We had to take him…read moreto an emergency vet because he was in pain as well.

Loved them and took all my animals there... until they closed without any notification. Went to the…read morelocation and it's empty and there is an eviction sign is on the door. So sad... but where are my vet records now??

Absolutely irreplaceable service that I'm beyond heartbroken is gone. I was wondering if anyone…read moreknew Sandy's (the vet tech) last name? I can't imagine that I have to find another vet when Dr. Reddy and his staff were so wonderful over the years!

The little old lady at the front desk is extremely rude. I will no longer be donating to this…read moreanimal control. There are plenty of others who are appreciative. Such as, Hopeful Tails near by

Lots of dogs and cats here. We have never bought pets, we have always taken in strays or other…read morepeople's pets. Our last cat passed away a week or so ago and we decided it was time to get another cat and the we were sure we wanted to adopt two cats from a shelter. The prices for adopting are extremely fair (low), they told me they try as much as possible to be a no kill shelter, and they are always looking for people to adopt pets. Seems like there were lots of volunteers, but the people I met were top notch and loved the animals. I got to sit in the cat room for as long as I wanted, and they were knowledgeable about the cats and which ones that would be good with other cats and which ones that needed a home to themselves. I went in thinking I was only going to adopt one, but I left with two because there were just too many sweet cats and I couldn't say no to one in particular. I now have two lovely cats that are so happy to be in our house and are already sleeping on our laps and purring away. I just want to thank the staff because they made the whole process of adoption very easy.

I too am sorry to see the negative post. I have been coming here for 9 years and they are great. I…read morehave referred others here who also really like this place. It may not be the newest place but they take great care of it and your animals. Please keep in mind they also do not charge the some of these outrageous prices that other animal hospitals do. It makes it much easier for those who may not be able to afford expensive care but want to take care and love an animal.

I'm very disappointed in my visit to this vet. I brought my dog here twice. The issue was my dog…read morewas lethargic and not eating. He hasn't been pooping either. On the first visit, the vet told me it was maybe allergies and change his grain free food. They plucked his ears and extracted his anal glands. They sold me some topical cream as his inner thigh was a bit irritated. This visit cost $350. The second visit, i went back the next day. My dog showed no signs of improvement from the prior visit. During this time they did an x ray, blood work, gave him some stomach settling meds along with appetite meds, and they sold me the same meds to take him. This visit cost $600. Note they said they were going to send me the x rays the same day but failed to do so. Fast forward another 1 day and $900 later, I noticed still no improvement. I took my dog to the VCA in Aurora. Turns out he had an intestinal blockage and required surgery. Thank god I took him to the hospital on Sunday or he would have likely died. Animals cannot talk. This place didn't go through the process of elimination to diagnose intestinal blockage. I didn't think it was because he never had a history of eating toys but I guess there's a first for anything. This place was offering all these other fixes that had no relation to the cause of my dogs illness. It's like fixing the radio of a wrecked car. The triage process was completely unreliable. I felt they were too busy pushing meds as opposed to finding a diagnosis. I got sold on these auxiliary services that did absolutely nothing to alleviate my dog's condition. I can't recommend this place. The only bright side is my dog survived. Vets should be trained in diagnosis issues. This is especially the case for animals. Dogs can't tell you where it hurts. It's up to the vet to help identify the root cause. In my case, I felt I was being upsold on services as opposed to treating the true underlying condition.

Thank you to everyone that helped make our kitty super comfortable while he crossed the rainbow !read more

very friendly staff, the girl on the deskis very knowledgeable, she knows her job !read more

My services with Essington Road Animal Hospital were great. Dr. Adam Youseff and his staff were…read morephenomenal. It brought tears to my eyes the minute I made that call and the aftermath that they helped my cat Sandman when he was in pain. I really appreciate all of them for their kindness. Thank you so very much !! God bless you all!!

I took my cat for a shaving because he was matted. I pick him up and while paying I get questioned…read moreand harassed by staff as to why he was matted and when was the last time he had a shaving. That person was way out of line talking to me like that. I don't need to hear crap from staff and this was the second time they were out of line. I found a different groomer for my cat.