Awful experience! I should have known by how verbose he was on the phone that Shayne was all talk and no expertise. On the phone he told me that he would charge me $125 for diagnosing the problem, but if I allowed him to fix it, the $125 would contribute to the cost of repair. He said over the phone that the problem was probably the thermistor. His rate seemed better than GE's rate of $100 diagnostic fee plus extra for labor and parts; and, he was also able to come the following day, so I decided to try him. He came to my house on 12/29/2020 to fix my GE dryer and spent two hours trying to figure out how to open the inner control area of my dryer, talking to other repair technicians, looking on appliancology for help. He took my laundry room door off it's hinges because he "needed more space" and puttered around until I told him I had other appointments for the day. When I asked him what was wrong with the dryer he said he was pretty sure it was the control board. In order to not lose $125, I decided to give him a chance to repair the control board and gave him $200 on 12/29/20 to purchase the new control board and return to complete the repair. I didn't hear from him or his wife, Debbie, for a week. When I called and left messages to find out the status of the repair, Debbie told me they had had funerals to attend - hence the reason I hadn't heard from them, but that she would order the new control board immediately. Shayne returned to my house the evening of 1/7/21 to complete the repair. He had figured out how to open the control area of the dryer by this time and opened it right away. He switched out the control board and tried to turn it on. I heard a strange noise, so, I asked him if the dryer was fixed and he started cursing. An entire string of profanity came out of his mouth. He said the supplier had sent him a faulty control board. The supplier was making him look bad. The supplier had done that to him before. Everything was about how bad the supplier was. I told him to calm down. I would be patient and wait for him to fix it even if he needed to order another control board. He said he would and left. I called and sent text messages to him a few days later and he responded by telling me the supplier had given him an estimated delivery date of 1/30/2021 for the second control board. On 1/27/2021 I asked him if he could finish the repair on 1/29 or 1/31 because 1/30 would not work for me. He responded via text by saying COVID had caused the supplier to reschedule delivery for March 2021 and what he would do is come to my house on 1/29 switch out the control board and return $105 of the $200 I had paid him, to me. He did that. In the end, He and Debbie took my money, wasted my time, and left me with an unfixed appliance. read more