Shawn was very professional and did an excellent job diagnosing the problems with both my…read morerefrigerator and my freezer--and then repairing both. He always arrived when he said he would be here. I definitely recommend Pro Star Appliance. Betsy R. San Antonio, Texas

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

A++++ Listen y'all, in a time where it feels like everyone…read moreand every company is out to squeeze you for every penny, I can't tell you how appreciative I am to have JC as my appliance guy! He has very reasonable prices and often credits the service visit fee towards your overall repair amount. He goes out of his way to actively try to save you money without sacrificing quality. He isn't afraid to tell you when it is a better idea to buy new versus sinking the same amount money into an older product. Highly recommend JC. He's provided excellent service to many of my friends and family!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

I am adding sixth star since that is not a option…read more Called Jack on a Friday and arranged for his service at 10:30 the following Sat for a dishwasher problem. He showed up on time and is a very personable guy. Jack quickly diagnosed the problem with the dishwasher (was not draining after a cleaning cycle) as caused by improper installation of a garbage disposal by my tenants. The problem was fixed without the need of any additional parts; just needed to correct the garbage disposal issue. Then I asked Jack to take a look at my oven door as it was not closing/seating all the way shut. After removing the door there was the possibility the oven door needed new hinges. After reinstalling the door, the problem was fixed as the issue seemingly was simply misaligned hinges. I found Jack to be refreshingly knowledgeable and professional. And his fees are more than reasonable for the services rendered. These days it is a challenge to find competent, professional and honest contractors. But EcoFix is all of the good traits that customers are looking for when searching for contractors. I cannot recommend EcoFix more highly.

Jack was very professional and focused on getting my appliance working perfectly. He went over and…read moreabove what I expected. He had a great sense of humor even when the unexpected bit us.

Javier was kind and professional. He was easy to work with and the repair to my ice maker worked…read morelike a charm! I highly recommend him!

Xavier was great, took his time to make sure that all repairs were need. Got our washer running…read moreagain in less than 2 hours. His prices are very reasonable, a great value.

Background prior to the rating. Had a refrigerator breakdown on Friday morning. Came home that…read moreafternoon and noticed all the ice had melted in the refrigerator just would not to chill any longer. I called up a couple of people background prior to the rating. Had a refrigerator break down on Friday morning. Came home that afternoon and noticed all the ice had melted in the refrigerator just would not chill any longer. I called up a couple of other businesses and this one just felt right. As such, the gentleman manage to show up on a Saturday, I did not have a weekend charge and repair the refrigerator and let me know the lowdown even prior to attempting to fix it. In short, the refrigerator is still running with a 90 day guarantee and his save me about $1200 on another refrigerator.

Horrible customer service. They charged us $500 for a part for our washing machine that didn't…read morework. It's been a week tomorrow since we called them out the first time. The technician has not been keeping us up to date on what's going on. Now they are saying it needs another part which we were told by a different technician they probably would not be able to find. I spoke with Mike the owner this morning and asked for a refund. He told me it doesn't work that way. He still has to find out more about the part and that I really didn't want to go the way of asking for a refund. When I insisted he told me he was in a meeting and he would have to call me back. Safe yourself the grief and $500, DO NOT Call this company. I pray Mike does the right thing and refunds our money.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

Our home warranty company assigned All In One Appliance to repair our LG dryer. They came out same…read moreday we called. Chris was the Technician assigned. He was professional, personable, diagnosed the problem quickly, and had the dryer running in less than 20 minutes. We definitely recommend.

David called me right back about my dryer not powering on. He told me to go check the circuit…read morebreaker outside and sure enough that was the issue!! Best service call ever!

My microwave/oven combo was not heating up. Herman from Jim's After Hour Repair came to give a…read morediagnose and a few days later with the new part he came back and resolved the issue. When I first called, the person on the phone was very clear about how they charge. They charge a fix $182 labor fee plus parts. I like it this way so there is no hidden costs. They are very good at communicating with clients about timing as well. And he did a good job in fixing it. They also provide 90 day warranty. My experience with them has been very positive. I will continue using them for all my appliance repairs going forward.

the tech that had no idea what he was doing, damaged my freezer by using a torch to melt the ice…read moreand then bent the cover for the drain and then lied about all of it and he still didn't fix it. then they wanted to send the same tech out to take a look at it. Liars have no business in my home. I'm in the brazoria area and I strongly recommend not using this service.

Great experience with Matt's Appliance Care. He was honest, knowledgeable, and took the time to…read moreexplain what was going on with my dryer. He came prepared with the parts he needed and was able to fix it the same day. It's not always easy to find someone dependable, friendly, and does solid work. I'd definitely recommend him if you need appliance repair.

From the owner: At Matt's Appliance Care, we provide our customers efficient, affordable, knowledgable, and…read morereliable care and repair to their household appliances. We strive to be customer friendly in every step of the repair process from beginning to end.