I had a fantastic experience with this washing machine repair service. Their communication was…read moreclear and timely from start to finish, which made scheduling incredibly easy. The technician arrived promptly, diagnosed the issue quickly, and had everything fixed in no time. On top of that, the staff was genuinely friendly and professional throughout the entire process. Highly recommend to anyone needing reliable appliance repair!

The service requested was done overnight. It only took the technician less than 30 minutes to…read moreresolve the issue. Then had some recommendations for cleaning and maintenance. Overall everything was great. The price for the parts and labor was reasonable. I can recommend this company.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

This was such a smooth process, he could have easily made more of an issue and charged me more, I'd…read morehave never known. ESP because I went into a separate room, assuming he was going to take awhile. Well, 20 minutes later, he discovered the problem and fixed it. Viola! Just like the. He was honest about the simplicity of the resolution and didn't even charge me as much as he had quoted. Amazing! He's earned my trust from here on out, I'm giving him a call!

Jose did a great job diagnosing and repairing our issue. Price was good and he was on time…read more Good communication from the office.

Jose arrived late and had ordered the wrong part. So he reschedules. Fast forward to today. The…read moretechnician was supposed to arrive by 10:30 am. It's past one in the afternoon and am still waiting. Phone calls always go to voicemail and are never answered. Text messages are seldom replied to. Text responses are the usual delay tactic. First "our system is down". Now "having issues with his vehicle". UPDATE: They saw my review and cancelled my appointment!

Ron did a great job. He stayed here for quite sometime to repair my ice maker. The price he charged…read morewas very reasonable for the amount of work he had to do.

First of all - Yelp has never disappointed me. We've had tons of work done at our house and Yelp is…read moremy go to. I can't say enough good things about Mr. Alexander. I have a very active family and my washing machine is an essential. Unfortunately, it broke down on the weekend. I promptly went to yelp and requested help. Mr. Alexander responded on the weekend and came to my house to diagnose it on a Monday, which was a holiday. He came back the next day and repaired it. I am so grateful to him. His customer service was excellent, and the cost was reasonable.

Prompt fast service. Repairs made and the inspection of the Stove temperature controls were…read morethoroughly examined. Would use him again if the occasion arises.

This is probably the worst customer service experience I have ever dealt with in my entire life…read more To start off with. The "technician" Matthew did not have my correct address the morning of our appointment. He stated his company "does not allow them to have the customer's address and gives them just gps coordinates" He was late about 3 hours. He shows up in his personal vehicle , no company vehicle. He does not carry any parts on his truck. So he came to my house just to guess on what part was not working and ordered something off of Amazon. No diagnostic tools , no F codes , just mumbo gumbo about how he has so much experience on washers and it could be two things. My drain pump or my lid lock sensor. I had mentioned to him earlier that , I had checked the drain pump for a clog and it was clear. He misheard me or thought I said I replaced it. I didn't replace it. I just checked if it was clogged. He tells us , he'll order the lid sensor and will come back the next day. The next day , I text him. Hey what's your eta? No answer. No text. Just silence. I call the company. Calls me back and tells me the part is not here yet and he'll be there later in the afternoon. I told him just to come by the next morning. Strange an appliance repair company doesn't carry parts. They order them on Amazon. Wow, okay. This morning. Comes to my house , switches the lid lock sensor. Realizes its not the lid lock sensor and tells my wife, " Hey bro , I think its the drain pump so I'll have to come back another day , so I'll have to charge you another trip charge and if its not the drain pump , it might be the control board" Wife says he called her bro like 7-8 times while explaining the extra charges. She texts me to call him. I called him to question why we are getting charged again if I already had a quote on the repair. Seems like charging me for extra trips to get Amazon parts is not a smart business decision. I asked him why did he not check if it was the drain pump first. He said he didn't because I had already replaced it once. I never said that. I checked if it was clogged. I told him just to leave. We'll sort if out with a real appliance repair company. He then tells me he is sick of f**king people like me and that this always happens to him. Then hangs up. Then he proceeds to text me 14 times on how much he was saving us with prices of different drain pumps and that he is exhausted from difficult customers. What a nut job. What a terrible company. The way he speaks about his superiors and the company itself should be a sign of what inept people hired him in the first place. Cussing to customers and complaining to them is such a red flag. Please save yourself some trouble and go with a reputable appliance repair. Hope this review helps you.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

Schertz Appliance Repair Men responded quickly to my call about my dryer. Though the quote was…read morehigher than expected, I researched and found it reasonable for factory authorized parts. While I didn't love the outcome, I believe they were fair, and I'd consider using them again in the future.

I knew that there was something wrong with my fridge because it was being too quiet and is not…read morefunctioning as it should. I called for my fridge and I requested same day appointment, which they were able to provide. Tech Brian was professional and from what I told him he said that it is a telltale sign my compression could be bad. He proceeded with his diagnosis and found that my compressor was bad. He had a high quality replacement on his truck which I bought for an affordable price. In total price was competitive. Having them out for appliance repair was definitely worth it. Thanks for immediately servicing my fridge. I will recommend!

Joe Rodriguez is a scammer so choose ANYONE else over him. On Friday I called him to fix my…read morerefrigerator and he told me it was $380 to fix the part. When I mentioned it was a super old fridge and if it was better to just get a new one instead, he lowered the price to $280. So he tried taking advantage from the start. He then said he had the part in his car which he brought inside without unpacking it or anything. So this was just some old used part. Made the thing spin and said the fridge temp will start cooling again in 3-4 hours. We asked if it didn't cool then what? He said "then you call me again." Then practically took the money and flew out the door without giving any receipt or invoice. That must be what he does so he doesn't get caught. A whole day passed and the temperature didn't drop a single degree and the spinning part stopped spinning soon after he put it in. So we called on Saturday and he said he'd go on Sunday. The whole day passed on Sunday and at almost 5pm, I called him from my other number and he answered instantly. I told him who I was and that I had been waiting on him to show up or at least call and then he said "I was juuust about to call you." Sure. And then just gave me an excuse about an emergency which shouldn't be lied about. Then he tried getting my address again and asking if he could go "tomorrow" once again (Monday at this point. All of my food has gone bad) and then rushed to end the call but I asked if he had a money back guarantee since the fridge never worked after he left the first day. He said "no I don't have that. I'll go tomorrow to fix it." Shouldn't it have been fixed on the first visit that cost me almost $300? And I had to ask him at what time will he get here specifically because I've been waiting multiple days for the whole day for him to never show up before. He told me "noon." On Monday, I waited until 12:25 in the afternoon and never received a call nor did he ever stop by. I called twice and he did not answer. He never got back to me at all. It's now Tuesday. Called twice again just now, no answer. That shows what kind of "business man" he is. Everything has been documented. Pathetic scammer that takes advantage of people and steals their money. But there's a God. Also, his ad is in the newspaper as Rodriguez Appliance Service and the numbers are 956-295-9695 and 210-986-5944

Very expensive and not very convincing with his diagnosis of problem. Quick to give price without…read moreexplanation. I was very desperate to get appliances installed before Christmas which he did but dishwasher did not drain. Called him back he quickly told me his price to come out and gave some excuse it was a plumbing issue. We'll see?

Alfonso came recommended. Called for refrigerator service. He was early for a quick scheduled…read moreappointment. He performed maintenance on my fridge that was not completely freezing, making extreme noises and refrigerator not cooling cold. He replaced the condenser fan, said it was hitting the case and should be normal again in 24 hours. He left a mess on the floor that had to be cleaned up. A week passed and I told him there was no change. He came back out looked at a few things said a new motor was needed and he'd call back. It's been 3 weeks and I haven't heard from him. I read and watched videos, ordered the part and fixed it myself. During my research I learned the fan was supposed to look the way it was so it didn't need to be changed. This service was not worth the cost. Maybe refrigerator repair is not this technicians thing.

Al from Longhorn charged an exorbitant amount of money to fix my fairly new dryer. A month later,…read moreit stopped running again. Four months later, the same thing happened. Frustrated and suspicious of the work performed, I hired a different technician and was told that the fuse had never been replaced, despite what was indicated on Longhorn's invoice. Instead, Al had used a wire to bypass the system, which is not only incorrect but also quite unsafe. Don't make the mistake of dealing with this individual--you will probably regret it.