I cannot say enough, good things about those company! Let's start with the phone call that I made. As soon as I made it, they sent somebody right out. The person that came out was extremely friendly, kind and fixed my AC right on the spot. The people in the office were kind and friendly, and that whole company went the extra mile to help me out, they even called to make sure that everything was working accurately, this doesn't happen very often and that's why I thought this review was very important!!!!! read more

I am re-reviewing this place after Yelp removed my previous review because it was "heresay". I am a video production professional with over 20 years of experience and have worked with video duplication houses throughout these years. I personally hand-delivered and viewed the work of this duplication house for several months as I used them to duplicate betacam tape to both DVCAM and DVD. I brought approximately 8 jobs to them and over half of them they did incorrectly and I had to return and have them do it over again. For example, no audio on a duplication of a concert! The final error on their part resulted in the missing of an on-air deadline and that resulted in the end of my relationship with this business. This was my personal experience and is not "heresay". It is my professional opinion that this business, which performed less than half of the duplication jobs I requested correctly, is incompetent and I would not recommend them. read more

Film students stay away!!!!!!! Only because zero wasn't an option!! Myself and several other USC grads used these guys for DVD encoding and replication. We paid the exorbitant prices because we wanted a professional finish. Not only did we not get that but we got nickeled and dimed every step of the way. The most displeasing part of the process was the artwork on the DVD case - I did not agree on the artistic choices they made, and when I did not approve the proofs they basically said, "take it or leave it". So, I left it. I chose instead to have a simple text-on-white for my cover, rather than their cheesy visual depiction of my movie. AND, they had the audacity to charge me full price for it anyway!! The guy said the covers are the same price whether they are full color or B&W. Save yourselves the money, and go to a house that respects smaller projects. read more

These guys are amazing!! I met the owner at the Farmer's Market and started to talk about a project. I make independent films for a living. He was ever so kind to connect me to the rest of the guys at the office and gave me a great deal and got a crazy 24 hour turnaround on a project. I was headed to sxsw for a screening and they literally saved my ass. Talk about being in the right place at the right time. I'll be doing a lot more business with them. They are awesome. read more

Santa Monica Video make duplications of media like digibeta tapes or DVDs and they can be a vault for you as well with your media, on their website is a list of their services. I'm sure others may have had a better time with them but I brought them three HD DVCPRO tapes to capture and put on an external hard drive. The second tape they stopped the capture too soon and it wasnt discovered until we were in editing. So we had to have them recapture the part they messed up which took another day and they didnt even seem to care that they made a mistake. There are other places in the area that do the same thing which i will try, they can't be any worse then Santa Monica Video read more

Our company has always received excellent customer service from SMV Santa Monica. The account manager we work with is highly efficient and gives us a quick turn around on our quote requests and makes sure to work with us to find the best price for our needs. This is extremely helpful in our project planning. We have plans to use them for duplication services. read more

Great customer service. Prompt, efficient, and definitely worth a shot if you're in need of a dub house.

Completely ruined my project that was under a deadline. I gave easy specific instructions for a video to transfer, and their totally incompetent staff didn't even read the instructions. I was forced to present a low quality copy that looked very unprofessional. There was no help in resolving the issue, and the damage was done. Santa Monica Video is very unprofessional and I would never trust any work beyond student projects to these monkeys. read more

(I have only taken the time to write a couple of online reviews in my life. This one I HAVE to write.) SMV was unbelievably professional, treating my small independent project as if I were a studio head. Really generous, solid customer service from Jeff and the DVD quality was perfect. Couldn't believe the turnaround time. Absolutely great experience. Highly recommend. read more

I found the service at SMV Santa Monica to be terrific. Jeff Tufaro was who I dealt with and he was very patient and thorough trouble shooting my technical issues. For a filmmaker who is not a tech wiz, this was extremely comforting. I will definitely use them again. read more

SMV was wonderful. They helped me out of a great bind with my project. Jeff specifically is extremely knowledgable and helpful. I always felt like I was in good hands and with someone who cared about me as a customer. read more

Great guys especially Jeff Tufaro! He's thorough and I can definitely tell he's there to please the customer. We worked with SMV for captioning dubs and were turned on by them because their sales rep brought the most awesome cookies EVER to our office! We were swayed by the cookies and impressed by the service that followed. They're prompt, efficient, and we never worry if they're going to get the order right. read more

A-1 service from start to finish. I have used them for years for various projects. For my most recent project, I first spoke to Jeff about transferring some individual songs from a DVD into an MP4 form. Jeff was polite and helpful, and gave me a quote quickly. I had asked for specific things to be done for the MP4's, and they accomplished it beautifully. They also finished the work in less than a day!! I couldn't be happier with SMV. Thank you to Jeff and everyone who worked on my project. They showed great care and concern. I will be back with more work for you :) read more

The people at SMV are not only experts in what they do, they are nice and caring people who treat your work like it was theirs. A+ service from the first phone call to finished product. If you need their services, run don't walk. They are the best! read more

Great guys. We came to them with some needs for content transfer and DVD creation. They made the process very easy and worked very quickly to help get the project out the door and back in our hands as soon as possible. Solid customer service. read more

This place doesn't understand the meaning of "follow up". They will never call you or remind you about your order, you must constantly hassle them to get important information regarding your order. There are also a TON of hidden charges that will not be included in your initial Invoice. Basically, they will charge you for breathing the air near their company. You have to deal with a billion people to get one simple question answered. It sort of a circus act there. I don't know how they treat their bigger clients but if you are a small-timer expect to have your project fall through the cracks. Furthermore, The Better Business Bureau has given them a "D" rating, which by their standards equates to: "practice extreme caution when dealing with this merchant". I wish I had seen that prior to using them for my DVD needs. read more

I have never worked with such a kind and professional group of people. They know what it takes to get the job done and will go the extra mile to make sure you get what you need. Highly recommend them for any post work you need. read more

I love going to Santa Monica Video. I find their prices to be very reasonable. Extremely professional and my jobs are always done on time. Thorin is my person of contact and I cant say enough good things about this man and his great work. I highly recommend Santa Monica Video to be your spot as well read more

I called for a last minute deadline to copy a video DVD, and spoke to Jeff Tufaro. He's literally about pleasing the customer. But everyone who I encountered, the front desk, an editor was very pleasant and made sure I was being taken care of. I couldn't ask for more. Not only did he beat Kinkos price, but he was also so patient, efficient and helpful. Ask for Jeff Tufaro, he a project manager that gets the job done above and beyond your expectations with total grace and customer service is a priority. Their facility is equipped with the latest digital equipment and top editors. They work with big production companies for TV and film and individuals like me. Therefore, they're able to take on big house Hollywood movie and TV jobs and attend to people not even in the business who need some sort of media for any type of business or need. Santa Monica Video produces 5 Star service and and 5 star work product ! read more

Amazing dub house. The burbank office is top notch and pro. Would highly recommend.

I went to SMV to transfer my short film from Beta SP to a .MOV so I could stream it online. The first transfer had ugly lines running through it, which is typical of a transfer from analog to digital. They agreed it wasn't ideal, and they thought they could use some of their tricks to make it better, but they let me take it at half price because I needed something up right away. Then, they were willing to work on the transfer again to make sure that I received the best product possible, and when they were able to produce a spotless transfer, they gave it to me free of charge because they felt bad that it wasn't perfect the first time. Wow! A phenomenal product for half the price! I was incredibly grateful! Jeff worked with me, and I was impressed that even though my job was small, he took his time with it and made sure I received a great product. Thank you so much Jeff & SMV! read more

I have been working with SMV for the past couple of years and absolutely love them! Every member of the team that I have worked with is professional, and quick to respond to my questions and concerns. They bend over backwards to help with any issues that might pop up, and are always able to hit my deadlines. I would highly recommend them to everyone! read more

I love these guys. They were able to deliver same day on a last minute deadline, with more changes made during the day while they were working. Don't know how they were able to do that! Jeff was a real life saver. They will be the only vendor we work with. read more

The law firm that I work for was having trouble duplicating some audio files that we received. After doing some research, we were referred to SMV. I sent my associate there and he was very impressed with the service he received from Jeff. Jeff stayed late to help him out and was ultimately able to resolve our issues. We were very satisfied with the service and would use them again. read more