I genuinely like Smoothie King's products. The smoothies are solid, consistent when made right, and they hit the mark when it comes to convenience and nutrition. That's the frustrating part, because the experience around it doesn't match the product. The customer service at this location is dismal. The store closes early without notice, they run out of basic ingredients before the posted closing time, and the hours of operation feel completely inconsistent. It's hard to rely on a place when you don't know if they'll actually be open or able to serve what's on the menu. This isn't a product issue, it's a management issue. The place needs structure, accountability, and oversight. If that means bringing in more experienced staff to run the store properly, then that's what needs to happen. Right now, the execution is hurting what could otherwise be a great spot. read more

Smoothie King - They close at nine, but it's 830 and all the lights are turned off - Juice Bars & Smoothies Near Me - Fort Worth, Texas

I think his name was Kaho but his prompt and great customer service made my trip worth it! Definitely a highlight of this location!!

I visited this location on Saturday evening. The young man working (dark hair) gave excellent customer service and my smoothie was delicious. He has waited on me before and is always kind, as are the other workers. Great customer service. read more

Great customer service! Great smoothies! And Great food! Great atmosphere aswell. Loved it!

Best smoothie king in the area. I didn't like my smoothie last visit, they were more than happy to help and swap it out for a different one! Went back again today, impeccable service! Highly recommend! Plus side is there's a drive thru read more

Smoothie King - Lobby - Juice Bars & Smoothies Near Me - Fort Worth, Texas

One person working (male, dark curly hair) very rude. Took 10 mins to take my order. 2 people come in after me and place their orders, they get theirs right away. I spent 30 mins there. When asked why I was skipped he said "it's just busy" What kind of response is that and why so rude? Definitely unacceptable behavior!!! When I asked his name he ignored me and ran to the back, out of sight. read more

I love Smoothie King. I do feel the need to share my experience that needs corporate attention. There is no AC and it has been this way for weeks! The store was so uncomfortable I couldn't stay but a few minutes and ended up not purchasing my favorite high protein chocolate smoothie. I did notice employees are sweating while making smoothies and I feel this is certainly is a health problem - no one wants a smoothie with employee sweat dripping in them. The franchise owner is lacking responsibility in taking care of the employees and patrons. Unacceptable and shame on you! I will be reporting this issue to Tarrant County Health Department and corporate headquarters. Get the AC fixed!!! read more

first, worker was washing dishes and then yet did not wash hands and continued to make our order..and then spoona were just in a random cup no wrappers no nothing..also had a yet very poor smell in it. read more

Everytime I come in the employees are very fast and do their job well. The smoothies are delicious and I love going here

the worst service I've ever been to always attitude so worried about trying to sale you up on shit.. this morning I walk in there in a guys literally Ignoring not even greeting d oing some type of paperwork. I stood there for four minutes and I go are y'all open? Hold one finger up like wait longer I just left won't ever go back don't recommend this shit hoe. Retail business for over 15 years Customer Service should always be number one specially greeting somebody walks at your door read more

I wish I had a better experience today, and the manager could solve this situation nicely instead of being rude to the customer during the process. It gave me a bad taste in my mouth throughout the whole experiences and I'm hesitant from on to go to the store to make a purchase. The whole team is watching the manager (please set a great example as a leader to how to treat a customer when they have problem). Thank you! read more

I typically send my two teenage daughters i since they LOVE this place, but yesterday was different! I ventured in and admitted i was a newby and clueless when it came to ordering. Mary was a kind face and walked me through the process, although she knew I was there for the $5 Friday deal because I ordered the two smoothies my daughters always get, and didn't inform me that my smoothie didn't qualify and would end up being almost $9! The smoothies were good! Also met the owner, Skylar. The service was very good, with the exception of the upsell. We will be back, like we've been every Friday. read more

Joseph his colleague were awesome. Very friendly, helpful and informative. He offered a few different suggestions and combinations that I'll have to come back and try. read more

Was not respectful at all.. seemed flustered.. long wait for a pick up smoothie.. unacceptable!

I brought a date here and was helped by two young ladies, both named Hannah. They were super knowledgeable and sweet and made our visit feel very welcomed. The place felt very safe in regards to the global pandemic, as they were very sanitary and respectful of distance. But enough about the experience, let's talk about the shakes. First of all, Hannah #1 was basically an expert smoothie consultant. She picked us apart as if we were little LEGO toys and analyzed each piece down to our deepest desires on a psychological level. After we answered some of her carefully calculated questions, she directed us some alluring menu options. We both chose based on her professional suggestions and she went back to make the smoothies. Meanwhile, we engaged in conversation with Hanna #2, who was really fun and likewise knowledgeable. She rang us up at the register so quickly that I didn't even notice that I'd paid. These two girls work together like grease on perfectly aligned gears, and whatever lab they were made in, those scientists are using the perfect amount of the right ingredients. 10/10 will come back again just to interact with them. Finally, we both took sips from our drinks. Queue the rush of euphoria and happy memories; these drinks were perfectly tailored to our tastes. Hannah #1 had made these as if she were the goddess of taste itself. We didn't wait very long these drinks of eternal happiness. In fact, I'm sipping on it now as I write this review. Thank you both for the smoothie-induced blissful childhood flashbacks. I hope y'all get recognized for how awesome you are. read more

Do not visit this location. The employees are disrespectful and rude. Today I went to grab a smoothie and as I walked towards the back to wait for my smoothie there was a older woman restocking. She tried to reach for a box on top of a shell that was clearly out of her reach. Next, she went to the back to grab a utensil to assist with her efforts. I'm standing back there watching the guy make my smoothie when suddenly I'm hit in the back with a box of snacks she was trying to retrieve. She's laughing and apologizing saying she didn't mean to do it. So the other employees begin chuckling and I turn around and show that I didn't find anything funny about the situation with a serious face. This woman could have simply waited for the guy making my smoothie to assist her or asked me to move as she made an attempt to retrieve the snacks. Then she had the audacity to laugh about it. I was pissed and decided to warn others. read more

gave me food poisoning got the berry immune builder on 7/7 and it was awful. still not recovered and it's been 2 days

Stood here waiting to order with nobody else in line for a good 5 minutes while their (one) employee had a long conversation with another customer who already got his smoothie. Didn't bother letting me know he'd be with me in a moment, didn't acknowledge me, nothing. Just awkward glances while I stood there waiting. The store was not busy, he was just chatting away with another customer while I just stood there waiting to order. Ended up leaving after 5 minutes. Incredibly rude and they lost a customer. Might be smart to train your employees to get work done before chit chatting ‍ read more

Love this Smoothie King! Great customer service. Smoothies always taste great, and they have quick service. Clean and inviting.

Really nice Smoothie King location in the Alliance Town Center. As with most SK outposts, it's staffed by strapping young guys or energetic high school/college gals. That's a good thing, because they're enthusiastic about the smoothie offerings and these employees were very helpful in assisting me in figuring out the right option to fill my smoothie craving without breaking the calorie bank! However you need your smoothie fix : high protein, low sugar, "green" smoothies, indulgent, tropical, or classic, I think that (among smoothie chains), Smoothie King has the most comprehensive and tastiest menu! The guys working during my visit were so friendly and suggested strawberries as an alternative to the pure cane sugar. When I asked if they use Splenda or other fake sugars, he replied no, unless the customer requests it. The other guy even made me a sample that included the strawberry addition to my no-sugar-added mango/papaya smoothie, and it was amazing! This store is clean, bright, and packed with non-smoothie snacks to fulfill your high-protein, low-carb needs or whatever snack you feel like. Order at the counter and then head to the back and wait for your smoothie creation, and pay at the register towards the back of the store. read more

I didn't even know there was another location near me. The staff here are very courteous and knowledgeable. Patrick gave me great recommendations and I enjoyed my smoothie because it was delicious. read more

Great service! I placed an order in the morning for pick up. I got held up with traffic and I ran in to grab my smoothie! Instead of placing it out in the pick up container the wonderful Smoothie King associate put it in the cooler to keep cool. I was 20 min past my pick up time by the time I got there and it would have been half melted if he didn't do that. I appreciated the thought, gesture and courtesy I was given. Plus the smoothie was so very good!! read more

I'm a new regular at this place, I just wanted to stop in and get a quick smoothie, and was amazed by what awaited me inside. There was a woman about my age who helped a first time customer decide what I got, not sure exactly what she recommended but I will come back and revise as soon as I remember, but I gave her the one thing I couldn't eat because I am allergic and she helped me work around that and ended up recommending her favorite smoothie. Absolutely 5 star service and it was just a great experience!!! read more

So get this... The cashier actually looked behind him, rolled his eyes to his co worker standing in the back of him...right in front of me after asking him some questions trying to figure out what I wanted. Unbelievable! Yep. That happened. I walked right out. Not giving them my business. Telling everyone I know and will never be back here or any SMOOTHIE King again. Went to Yummy Tummy on Beach and it was awesome! read more

Very clean and nice place with friendly staff members. Friday night is $5 32oz. smoothie night. They have great add ons for those who like energy bars, drinks & powders. I highly recommend. read more

Smoothie King - On a little bike ride with Hal and picked up a delicious smoothie! - Juice Bars & Smoothies Near Me - Fort Worth, Texas

I always goto this location after school and the service(and the smoothies) were amazing! Every employee there is polite and fast with their work. The building it self is clean and well taken care of. I will always go here. read more

I stop by this location several times a week and get delicious smoothies. BUT, Whoever works the morning shift during the week, doesn't have the best customer service skills and doesn't know how to make the most basic smoothie ever, I'm not sure how you can mess it up, but they have the last few times I've come in. Waste of my money. read more

First time here, had good customer service. Big menu but understandable. So might want to look at the menu before you get to the counter. Crowded location but if your around definitely a good stop! read more

I was ordering several drinks and person let 2 people behind me cut line and did their drinks first. Tried to contact mgmt. Website doesn't allow it. I called at 10 am to ask question and there was no answer, left message, should've realized service from that.Came in at 10:15 am and I'm still standing here at 10:44 am. Still don't have drinks yet. read more

I'm really tired of having my money wasted. I usually get a meal replacement shake and add a few extras to give my body what it needs (banana, fiber blend, energy boost etc). However every single time they make my shake there is an absurd amount of excess left in the blender. I have mentioned I would rather it be short than have excess because at least I would get what I paid for. I WILL NOT be back unless my $10.00 shake that I had paid for and got about half of what was actually made is refunded. I'm tired of it. It's wasteful. Its ridiculous to be wasting your own product and the customers money. I'm paying for something I'm not getting in it's entirety. read more

It would be 5 stars BUT my drink had no banana but it tasted like it ?!... Only thing I can say is that they didn't wash the blender after they made the previous drink! That to me is a big no-no, because some people are allergic to bananas etc.. But thankfully I wasn't. Now for the portion size, they are huge! Small looks like a medium and medium looks like a typical large size... The drink itself tasted well excepted the banana taste.. The store is small and clean. read more

Hands down the best Smoothie King in the DFW area and trust me I have been to plenty! Their smoothies taste the best out of any SK and the store always smells so good and looks very clean. The staff is always very friendly and helpful. My favorite go to spot for a quick breakfast or lunch read more

They got my order wrong but whatever she made me was delicious so I'm willing to forgive. Plus it was pretty busy and I could tell she was distracted by my outrageous good looks so it's cool. read more

Great and quick service. Great quality products as well. Definitely one of the best smoothie king I have been to. read more

Smoothie King - Great service and always quick. Plus, they make great smoothies. - Juice Bars & Smoothies Near Me - Fort Worth, Texas