The staff at the atascocita location are always knowledgeable and very friendly and helpful. They…read morealways make me laugh. I use their 5-star reward system to earn discounts and once by mistake, my accumulated points got deleted. They went of their way to track the error down and fix it instead of passing the buck. They made it right, and that's service above and beyond the sale.

I'm going to start off by saying I do love this place. I go to this location at least 3-4 times a…read moreweek. I've even brought friends there to make there purchases as well. Well last night I went and there was a employee I've never seen before, I told him what I wanted and then walked to the register. I proceeded to type in my loyalty number he rang me up and told me the price. I questioned the price cause it was different than 2 days prior. He told me that it has been the price since he has been working there. 6 dollars more than normal. I paid and went on my way. All day today it bothered me, then once I opened my new vape it didn't even work. They do have a 24 hour return policy for things that don't work. (A plus) so when I returned there was a different employee there so I asked him how much are these vapes and he told me the price that I have always thought it has been I was overcharged by 6 dollars. What really made me upset is that when he handed me the return receipt it said 6 dollars less than what I originally paid! Bottom line this employee was shady for charging different prices to loyal customers! I guess it was his tip!! SMH I will still return and buy my items but I'll be very aware of my past experience and will NEVER buy anything if that particular employee is working the register.

I love these guys! I come in here quite frequently and they always have good conversation. I've…read moretold them about certain products and brands and they actually ordered a slew of different products of my favorite brand! I was super excited! They have a pretty solid selection of vape products and juices as well. If you're looking for fresh CBD or fresh hemp or tabacco wraps, fresh cigars, pipes, extract devices, incense, banners and posters, all RAW products including the " RAW Challenge Cone", there's a lot to this place and the employees and owner are super down to Earth.. Stop reading this and just get in there!

I went into the vape shop on aug 11th and bought some products and I liked it but I went back and…read morethe store has not been open since And I've tried to call but that phone number listed on the maps and yelp aren't correct or they turned off the store phones

This is my go to vape store. Staff is always helpful and friendly. They have a ton of inventory and…read morea lot of good house made juices (all I get now). Very clean and organized. Love the recent remodel as well - built in shelves look nice. Prices seem to be competitive and you can usually catch a deal. I smoke: - Novo2 w/ Kingslayer - Full-size mod w/ Potluck (basically CrunchBerry Cereal) - Wife is hooked on the Avalanche in a Smok Stick v9. These house juices are great. Avalanche is a little to sharp/cool for my liking. Either way this place is great, if you don't go here you should give them a try.

Well, wasted 30 bucks on coils I can't use. Box unopened, won't exchange for the correct ones and…read morethey dont do refunds even if you haven't even left the store, because all purchases are final. I went in and asked if they had the rpm2 coils "but not the skinny ones, i need the thick ones" Yeah I should have known the exact number, apparently the skinny ones are called 3.0? I don't know what the the thick ones are called still. But I was clear that I didn't want the skinny ones. I said that first. Assuming he understood me, he said "we have the 3.0s" I said awesome, not knowing 3.0 are the skinny ones. He never let me see them, they were in his hand the whole time including check out. Once I paid he handed them to me and I saw they were the skinny ones. I can't use the skinny ones. Before I even left, as soon as I saw they were the skinny ones I asked if he could exchange them. He said they're out of the other ones, I asked for my money back, he said they can't do refunds, I asked if I could exchange them later when they get the new ones in, he said yes if I don't open it. I asked if I could leave them there and he said no because they'll get lost or resold, so I brought them home and stored them on my shelf, untouched for a week. Box still unopened and factory sealed, same exact price as the correct ones! I came back in 3 times to exchange them and they didn't have them. Today they had them and he said he spoke with the owner and he said they won't exchange them and that he told me twice they were 3.0s. And claims he showed them to me when he did not. I didn't get to see them until after I paid. I feel scammed, I'm out 30 bucks for something I can't even use. I drove back a total of 3 times for nothing. This place is the worst. Watch out. They're dishonest and deceitful. Eta,Now after I've posted this and seen the other reviews, it seems this is a thing they do on purpose to people. Also upon looking at the box, these aren't even 3.0, it says 0.6, so he even said the right ones but gave me the wrong ones. Somehow my Google review disappeared, some how, magically, my negative review is invisible to the public, I'm guessing it was paid to be removed. So I'll copy it and I'll keep posting it.

Awesome company will work with you anytime you need it. I come here all the time and they're very…read morefriendly

I called guy said he'd look for what I need and text me or call the same number I called from…read more 40 min later no answer Called again and then he let it ring 4 times then ignored me. Why have me waiting for nothing? You could of told me no we don't have what you need. Instead you're ignoring my car. I'll make sure to take my business else. Use to be my go to. But the service has slowly started getting worst and worst.

Stop in twice in one day to purchase parts for hookah. Received superb customer service from…read moreChristian.

Puff xxl with 1600 hits, battery dies and doesn't hit after maybe 30 hits, not coming here againread more

Best smoke shop I've found in this area, friendly staff, and a variety of products (disposables…read morethat I use) that actually work unlike a couple places in this area. The employee who goes by Ginger was knowledgeable and friendly helped me set up one that I bought

I've been coming here for 3 years and never have I made a complaint on any products... but the one…read moretime I do I get no help. I bought a vape yesterday and tasted okay but today it's flavorless and when I called, the manager said he can only give me his discount (25%) towards a new one because it's been a day... I've easily spent over $1000 here and that means nothing. Will no longer be going here again. Very disappointed.

Was in from KC Mo. stopped in here and realized the price for THC A is m than the real cannabis we…read moreget legally in KC. owner sat at table eating while girl was texting him about prices... won't go here Ever Again!! ZERO stars if I could. Bad business practice. Lost my business when I come to town.

They had a great selection of all things!! Vapes, hookahs, edibles, cigars.... You name it they had…read moreit and at a reasonable price. The store is very clean and well lit. Jessica was so friendly and she helped me pick out a few things. This will now be my go-to store. It's in a strip between Big City wings and Culver's.

My favorite vape store, ever. Modern design, clean & great inventory (ejuice, devices, pods, etc);…read morethey have it all. Also, the staff really care about what they do, are so helpful & give the best advice. They never try to scam you like a lot of places do... Best place in the area, by far. A++. Love y'all!

Great juice selection at great prices. Going here for all my vape needs from now on. Freakin love…read morethis place!

I wish I had gotten the gentleman's name that helped me pick out a new piece yesterday, 11-5-20…read morearound 3:30pm. Very friendly and helpful guy, who sold me a silicone 2-N-1 Ooze piece. He took great care to answer my questions, was knowledgeable about the products available, and helped me to stay within my price range. I love my new Ooze piece, and even my boyfriend said that I made a good purchase. I'm sorry that I did not ask for the gentleman's name, but he is amazing at his job and will definitely be back in the future to purchase more from him/Puff's. He definitely deserves a raise for his professional, yet caring salesmanship.

Sold my husband the wrong item but did give a full refund minus the tip. Also offered to exchange…read morefor 2 bottles of juice. I would have definitely taken him up on that put I wasn't there to pick out what I would have wanted. From what my husband told me they were very nice and they are very accommodating which is really nice. Thank you so much for your help.

The gentleman at the store is very nice, knowledgeable and went the extra mile for meread more

bought a vape that literally would not hold a charge(would charge for hours and die after a couple…read morehit, an associate even saw), HAD TO EXCHANGE bc I could not use it? Bought another vape, paid the difference and that one absolutely sucked and would not stop leaking. Tried to get a refund and they said the receipt says NO REFUNDS, do u see anywhere on this receipt no refunds? I WOULD NEVER HAVE EVEN BOUGHT THE FIRST DEVICE IF IT SAID THAT. Do not come here. They will scam u and try to make it ur fault. Btw I talked to someone named kaley. She told me TO MY FACE I could get a refund and then told the associate no over the phone. So now I'm stuck w a device that doesnt work. They banned me for being upset, didn't get loud or rude with ANYONE. Will be telling everyone not to come here. Extremely unprofessional.