The service was really good, unfortunately they didn't have what i wanted but the dude up front was…read moresuper kind and gave us a sample of something. Will come again :)

Business: Feel Good Smoke & Vape Shop Location: 13415 SW…read more56th Street, Miami, Florida 33175 Telephone: (786) 452-9391 Purchase Amount: Approximately $30 Purchase Date: Approximately two days before this complaint Requested Resolution: Refund or replacement of the defective product and review of the retailer's handling of defective merchandise. I am submitting this complaint regarding a vape/electronic smoking product that I purchased from Feel Good Smoke & Vape Shop at 13415 SW 56th Street in Miami. I paid approximately $30 for the product. Within approximately two days of the purchase, the device was not functioning properly. Because the problem occurred almost immediately after purchase, I returned to the retailer with the product and attempted to have the problem addressed. The employee/person representing the business whom I spoke with was dismissive of my complaint and would not meaningfully address the defective product or provide a reasonable resolution. My complaint is not simply that I changed my mind about a product. I returned because a recently purchased electronic product was defective or malfunctioning shortly after it was sold to me. I believe a retailer selling electronic vape products should have a reasonable process for addressing merchandise that is defective essentially immediately after purchase, regardless of whether the store has restrictions concerning ordinary returns. I have retained the device and can provide photographs, proof of purchase/payment, product identifying information, packaging, and a video demonstrating the malfunction. I am requesting: A refund or equivalent replacement for the approximately $30 defective product; Review of the retailer's policies and representations concerning defective merchandise; Review of whether the store's return/refund/exchange policy is properly disclosed to customers as required by applicable Florida law; and Verification of the legal business entity currently operating this location. The last issue is included because the Florida Division of Corporations presently lists FEEL GOOD SHOP, LLC, document number L16000226519, with its principal address at 13415 SW 56th Street, Miami, Florida 33175. The Division of Corporations record presently identifies that entity's status as INACTIVE following an administrative dissolution for annual report dated September 26, 2025. I request that the appropriate agency determine whether that entity remains the entity operating this retail establishment or whether the store now operates through another entity. I am seeking a reasonable consumer remedy and appropriate review of the business's practices. I am prepared to provide all supporting documentation requested.

My go to place for all my vape needs and their service is always on point! Had an issue with a…read moretank and with no hesitation they replaced it!! Check them out! You won't be disappointed!!

WOW... I always liked this place because the guys that…read moreworked there were nice , and very professional. This time I walked in and was asked how I was... I said I wasn't feeling well ( i had to miss a day of work ) I asked for a pack of coils, and a bottle of ejuice.. Spent 44.00 I was treated like an alien when i asked for paper towel. I even apologized for not being my usual self, cause i felt really sick. I crawled out of bed to go to vapor shark...I've bought two mods , batteries, numerous packs of coils, and ejuice . I didnt look or feel my best ( i probably looked my worst ) But that's not a reason to treat someone like you never saw them before.... I felt so low when i walked out after spending my money. I'll stick to feel good smoke shop from now on, its only 3 blocks away. Not as cheap, but people there are always nice to me .. Even when i look like I have the plague.. You've lost my business.

Service sucks. They have an OK selection and the value is terrible…read more They sold me a vape that had an electrical issue and was defective. It broke after one day use. I promptly returned the device, but they refused to refund me. A lot of the items are available on Amazon for half the price. This place is a scam save your money and save your time.

Victoria and Yvette provided wonderful customer service. Recommended exactly what I needed and I…read moreleft happy which I can't say for most smoke shops. Definitely will be back again!

The staff is friendly, however, their selections are often limited to a only few options…read more Definitely not the most budget friendly shop either. However, they have enough product to where you should find the general product type you had in mind.

Great smoke shop, staff is very friendly and knowledgeable on all smoking accessories, and this…read moreapplies to all locations I have been to. Hands down best smoke shop in Miami

Honestly what a great local vape shop. Always kept very clean and organized (you know exactly where…read moreeverything is). Plus the customer service is unmatched compared to these other rude shops always giving you attitude for asking simple questions. Very helpful and friendly crew!

From the owner: Our shop offers a diverse selection of products, including Vape pens, accessories, a wide range of…read moreflavors, replacement parts, and beginner kits. Additionally, the collectible items and artwork featuring popular Anime characters are sure to appeal to many customers. We are open everyday from 10AM - 10PM. Come visit us !

AJ has been there for years and has to be the best smoke shop employee i've ever encountered…read more friendly, and knowledgeable. he actually knows his stuff. one of the better shops in town

Terrible owners and even worse prices. Truly don't care about the workers there unless they are the…read morehandpicked kids that are Colombian like the owners. They don't even pay you officially it's all under the counter and they claim they're fake weed is better than TRULIEVES.... Arguably the best dispensary in all of Florida.....

Best place in Kendall for all your smoking needs. Vapes,…read morepapers, smoking apparatuses. High end customer service and a point system that adds up!! I always find what I need 420!!!

My favorite smoke shop in Kendall! Always open a little later than others and always carry what I…read moreneed. Really attentive and knowledgeable staff!

Spades was very helpful and let me try out some products before I made my purchase. The store is…read moreclean and has many different options to choose from. Highly recommend.

The gentleman who helped us out was extremely helpful and exchanged some items for us after my…read moregirlfriend thought her liquid was too strong. Overall we had great help and we will definitely be coming back. Excellent customer service!

I went in to buy a vape and it tasted really old the person that was working at the moment decided…read moreto put his mouth on my vape and tell me it seems like it's working fine, but the vape tasted really old and I had a previous vape that was still not done with that tasted newer than that one, he refused to exchange it or even offer some sort of incentive for the inconvenience and was not attentive towards the situation at all or my needs. This place lacks customer service!

Best customer service! Always have anything in stock. Always a great and easy experience. Stop…read moregoing to other smoke shops around

In love with my new pipe! Great selection of smoking goods & Prices are very reasonable compared to…read moreother local smoke shops. My new go to smoke shop!