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Smoke Depot

4.0 (4 reviews)
Closed • 10:00 am - 6:30 pm

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7 years ago

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7 years ago

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6 years ago

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10 years ago

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Rutherford's Design-Fabrics-Gifts - Welcome to our showroom.

Rutherford's Design-Fabrics-Gifts

3.9(7 reviews)
4.4 mi
•$$$

I had such a negative experience with the customer service from Rutherford's! It was disheartening…read morethat I had to sleep on it before writing my review. I have been shopping at Rutherford's for almost 25 years. I myself have owned my own business & consider myself a very understanding, positive person in almost every situation life brings upon us. That being said...I also believe the heart of our lives is our Home. More so today than ever before. Home is our safe place to be & recharge. I also entertain at home & many of my friends say I have the gift of hospitality. I am not the least bit pretentious. That saying treat the janitor the same as the CEO is exactly how I've been raised. Thank you, please & a friendly tone go a long way. Excellent Customer Service is so important in business. The human connection can truly save any situation, turn a negative into a positive. We all have that favorite server at our favorite restaurant that we feel are like much loved family. When we make a human connection with others, when they get us we should continue to share with them. In all my business encounters when I find a person who is passionate about their job & executes it with knowledge, friendliness & communication...that's customer service. I want to encourage that relationship by asking for their service, be it my restaurant server, the person I purchase a car, furniture or the person I choose for home decor. This past year I had a lampshade blinged up by Pamela, couldn't have been happier. She had perfect insight & suggestions on how to make my lamp enhance my home. She took into account my colors & my taste. Even though it was a small lamp & a tiny sale, Pamela treated my purchase with the same respect as if it was a million dollar sale. Returning to Rutherford's on Monday to have 3 lampshades blinged I was going to set up an appointment with Pamela. Against my better judgement I let an acquaintance talk me out of it. Should have gone with my gut instinct. Upon entering the store I pretty much had an idea what I wanted, but always love the designers insight cause they are the professionals. I made the choices for 2 out of 3 of my lamps completely by myself. The 3rd shade was more difficult to find a match. Finally I settled on a it will do choice, do I like it, yes...not in love with it. After an hour my brain was cooked. Pamela would have had it completed more timely, she & I were connected on the same color wheel. Ok, so I'm paying for my lampshade jewerly & this employee tells me Wednesday morning pickup. She will call me when my shades are ready. That's a longer turn around than I've ever had but I'm good. Happy to know Rutherford's is busy during this Pandemic. Wednesday morning works, my dinner guests were coming Wednesday night to taste test some new recipes for my future cookbook. Wednesday rolls around & it's 1:00, no phone call, so I call just to touch base. This employee is with another customer, no worries, I ask the person who answered the phone about my shades. She says they have no shades that she is aware of being done, ready for pickup. I leave a message for the employee who helped me, to call when she's available, no panic necessary. 2 1/2 hours later I have had no return phone call, so at 3:30 I call. She tells me she hasn't started my shades yet. No apologizes, no concern. Flat tone, she will have them done by 2:00 on Thursday. I never had tone, I was truly speechless. Ok, I feel like I've been kicked in the stomach, ouch! I'm so very disappointed. My naked lamps for my company to see the minute they enter my home. If I had known it was going to take over 3 days I would have done them myself. BTW, we all tasted some yummy food & we had some interesting dinner conversation. Thursday I never received a phone call either. Do you see the zero Customer Service??! Well, my Thursday was crazy, my Hubby & I raced to Rutherford's knowing they close at 5:30. There's also tons of construction on Lovers. We get there with 3 minutes to spare but the door is already locked. Employees are still inside so I'm about to ring them on my phone when dear Pamela sees us & comes to the door. She recognizes me, she's says your shades look beautiful, you made some excellent choices. We enter the store to pickup my shades & I want to give them a look over. The employee who waited on me...no acknowledgement of me at all! No hope you like your shades, no apologize, not even a hello!!!! NO CUSTOMER SERVICE!!!!!!! The whole time Pamela is waiting on me. It's difficult for me to be critical, but I share with Pamela I'm disappointed that the ribbon on my entry shade is done incorrectly. On the top ribbon it was supposed to be half the size & it's crooked. Pamela offers to fix it but I'm concerned the fabric glue will show. I'll just live with it. Thank You Pamela, you were wonderful, can't say the same for the other woman who gave me zero Customer Service!

Totally loved the place. Needed tassles for tying back curtains. Not exactly an every day request…read more Luckily I have friends who know this stuff. So off we went to Rutherfords. They let us check out a few - interesting what you can do with mismatched tassles, but I digress. While there I saw some reading glasses with built in LEDs so that the light shines onto whatever you are looking at. Added a whole new meaning to high beams.... Anyhow, we found the tassles we wanted, returned the samples and have ordered them. Very nice people in the store and an array of beautiful things.

Photos
Rutherford's Design-Fabrics-Gifts - Interior Design Fabric photo: roldanrivasphotography.com

Interior Design Fabric photo: roldanrivasphotography.com

Rutherford's Design-Fabrics-Gifts - One of several beautiful designed rooms

One of several beautiful designed rooms

Rutherford's Design-Fabrics-Gifts

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Royal Smoke & Vapor

Royal Smoke & Vapor

3.7(6 reviews)
1.1 mi•North Dallas
•$$

Just bought a vaporizer because mine broke. They didn't have any left but he did have something he…read morethought would work. I returned 30 minutes later telling him it didn't and asked if I could please get a refund. He said he did me a favor. I told him I was getting worked over and he became aggressive and told me to watch the way I talk around here and stared me down until I got back in my car. Very rude very disrespectful for a business to act. Lots of options to choose from when it comes to these things and they will actually appreciate your business. I wouldn't go back unless you like wasting your $$$. DID I MENTION WAY OVERPRICED !!!!!!

I don't normally leave reviews like this but the way these guys just carried themselves was not ok…read more I stopped in to see if they had a specific vape juice but upon entering I see such a selection and immediately am interested in looking around..but I was quickly stopped and asked what I needed and I responded "I'd like to take a look around first if that's ok?" And his response was immediately rude for no reason saying they were not open to the public and only do wholesale pickups. I pointed out that their were 5-6 other people in the store looking around and then I was told to leave. So I did, and on my way out I stopped and took a picture of their human sized decal in the front window that can be seen from the street that says "open to public" because after how aggressive this guy was I planned to talk to the owner about this employee. But then it only got worse because the owner apparently came out the front door being very aggressive asking if there's a problem and saying we could "handle it" he was being very threatening and completely un professional. After he confirmed he was the owner I had zero interest in even continuing the conversation because it was very obvious he didn't want my business but it all just really caught me off guard I've never been treated this way at all and by a business at that! No! Beware of this place!

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Royal Smoke & Vapor
Royal Smoke & Vapor
Royal Smoke & Vapor - View of the front

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View of the front

Smoke Depot - vapeshops - Updated May 2026

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