Went in to sell my car and was offered what I thought was a fair price…read more It's a clean if a tad over-crowded space both in the showroom and outside lot. Parking is limited. I was greeted in a friendly and helpful manner by a gentleman whose desk was next to the main entrance. The person that assisted me was equally friendly and helpful. He specialized in purchasing only. Great service - fair, efficient and thorough. I can't speak to the sales side but based on what I saw and heard I'm betting it's just as good.

EXTREMELY DISAPPOINTED!! We bought a NEW 90k Chevy Silverado ZR2 less than 3 weeks ago from you…read more Went on our first vacation and the truck broke down 2.5 hours into our trip. We called and they basically told us sorry nothing they can do ( no offer to send another truck or pick ours up) while we're stranded away from home with a 40ft horse trailer, horses, and a young kid. Guess what?..The Motor blew!! We were able to coast to ANOTHER Chevrolet dealer off the interstate thankfully who went above and beyond to help us. THEY got us into another ZR2 Chevy brand new and took our truck straight across on trade so that we could get back on the road to enjoy our vacation. We are very grateful to them. Your dealership left us stranded! We will never do business with you AGAIN!!

Warning to 5th wheel/camper Owners -- Avoid Croft Trailer in Smithville…read more I really wanted to like this place. I trusted Croft Trailer with my 36' dual-axle RV, hoping for peace of mind before a 3-month trip with my family of six. I asked them to inspect the suspension, repack the bearings, and do a general safety check. I explained everything clearly -- I wasn't asking for diagnostics, just straightforward maintenance. But what followed was nothing short of neglect. I got on their waiting list June 6th. Dropped off my trailer June 13th. Picked it up again -- completely untouched -- on June 30th. From the start, it was a constant runaround. "We'll call you tomorrow." "We'll have a quote soon." But the calls never came. When I followed up, I started getting excuses like, "It's too hot to walk outside and look at it." Meanwhile, my trailer sat there -- unused, uninspected, and ignored. After they moved it in the lot, they left the power on and completely drained my batteries to 0%. No heads-up. No apology. No accountability. When I finally went to pick it up -- now just weeks before our trip -- they admitted other customers were being prioritized and my trailer was being delayed because it was "too big" and parked outside. Too big? It's 36 feet -- a pretty standard dual-axle travel trailer. Isn't this your job? Bottom line: If you have a larger trailer or need work done with any urgency, Croft isn't the place. They left me scrambling and did absolutely nothing to help. You're better off going literally anywhere else.

I have found the parts selection to be abundant and at a fair price. I have no experience with…read moretheir service.

Beware Account Holders!!! If you're an account holder with…read moreO'Reilly Auto Parts and buy most anything on sale on your account the computer automatically kicks out the sale price for a price higher than the sale price. In my case today with engine oil the computer negated the $29.95 per 5 quart container sale price and charged me $41.99 for each 5 quart container! $41.99 is Higher than the posted retail price! WTH?? Better check behind the counter guys/gals if you don't want to be over charged!

Paid for brake pads to be ordered, but lost the receipt. They said the brake pads were provided…read morewhen paid for (not ordered)!! Long haired dude with a Shelbee tattoo on his right arm, said he was the owner. Rip off total... $740. You expect good service in a small town, but don't go to O'Reilly.

went in for a car battery. the only one they had was already a year old. Wouldnt take a charge…read more big shock. went to Walmart and got a bigger battery with an extra year warranty for $45 cheaper.

I will never step foot in this store again. Waited in line to ask a question to see if I needed a…read morecertain part, or if I needed to buy a whole housing unit to replace. I'm assuming it was the manager who told me I would need to take it apart to find that out. I had a picture of the unit, and was told that he had a whole line behind me, and needed to take care of other customers. I will be taking my business elsewhere that has the time to take care of a paying customer. I've been dealing with O'Reillys for years at other stores, and that attitude just changed my mind to never deal with O'Reillys again.

After spending $2,500+ buying gear for an adventure motorcycle trip in Iceland with my son, this…read morecompany cancels my order and emails me to call customer service. See below. I missed the email because I was out of the country when I made the purchase and didn't notice the email among the mountain of spam I receive. Did they take 30 seconds to pick up the phone and call me? No they did not. Rather, they spent even more time penning me a cancellation email. This lazy, arrogant company had the gall to cancel my order and require me to call them. Sales must be really great to be this arrogant. I didn't notice what they had done until 2 days before my Iceland trip. Of course, I cancelled all my Friday meetings so I could drive all over the City buying what they were supposed to ship me. "Hello Chris, We do not accept orders containing multiples of the same or similar items where it appears the majority of the order will be returned. Please reach out to customer service to help narrow your selection and estimate sizing before you order. Thanks for your help. We want to help maximize your savings and avoid any unnecessary return expenses. - The Team at Motorcycle Closeouts"

Warning stay clear of purchasing any from this company. One of the worst online shopping…read moreexperiences we have ever had. Sadly it was for my son's Xmas gift. They are extremely rude, condescending & unprofessional. No customer service or accountability. They simply do dishonest business! The way they do business they won't be open long! Trust me, spend your hard earn money elsewhere where you can trust you won't be ripped off!!!! They are a scam

BEWARE of extra charges. Had my F150 Bed liner done today. Seems like a good enough product. I…read morewas told $499 on the phone. When I got there, they tried to add a $30 fee to remove a non-exsistant drop in bed liner (pic of the one I removed myself attached) and another $30 fee to undo two screws that attache the cover. Both of which were never discussed. When I confronted the clerk he told me that I did have a liner in the truck. After my third time informing him I did not, I asked him if he thought I was lying. He finally took off the extra $60 no discuss in this service. He basically treated me like a liar. ALSO - HE WAS NOT WEARING A MASK - and I asked him why and he said it was his right. I expressed that he has the right to choose to wear or not when you are not at work consumer facing. You are in customer service, respect your customers by protecting them.

Great service and honest prices! I needed my windows tinted and like usual Yelp steered me in the…read moreright direction. I called and made an appointment and they had me in and out within a hour. Great tint job and I had a bedliner installed as well. Clean job and erything looked great. Display room was clean and professional. It had everything you could want to do-up your truck or jeep. Staff was very friendly and willing to go the extra mile to pull up options and pictures.

Highly recommend this place if you need any work done on your automobile! Quick, knowledgeable ,…read moreand do great work for a good price.

I requested a new exhaust manifold on truck my truck. They replaced the passenger side when the…read moredrivers side clearly needed to be replaced (when you turn key, it ticked louder than a horse being branded). Manager threw a fit over the phone when I called them out for replacing the passenger side because it was Friday and it's an easier job. I told them to replace the correct one. They did, but they didn't put a gasket on the bottom flange and did not tighten the bolts. To make matters worse, they replaced it with a used manifold. Don't trust these guys, find someone else.

I had my vehicle worked on at Big Guys Auto in Smithville Mo. I have a Isuzu Hombre 4.3 Vortec that…read moreblew and intake gasket and leaked vacuum and caused the vehicle to run poorly, but never leaked coolant into the oil, until Big Guys replaced the gasket. They replaced the gasket, and I drove the truck a total of 97 miles and the main bearings failed in the truck due to coolant in the oil. I did not notice coolant in the oil before the knocking so I couldnt prevent it. Took back to Big Guys. They told me engine had failed and a used engine with over 100k would be $3000 installed. They would NOT stand behind their 12000 mile warranty and told me to kick rocks. I would NOT recommend letting them even change your oil.

One of the hardest things to do is find a good auto mechanic that you really trust. I went to the…read morebig chain stores for years and had to fend them off continually that I didn't want to buy new tires just because I brought my car in to have something else looked at. So so so glad I found the local Big Guys Auto. I've had nothing but great experiences with Scott Lewis there. I highly recommend them.