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    Smith's Hometown Hardware

    3.7 (3 reviews)

    Smith's Hometown Hardware Photos

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    6 years ago

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    L J.

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    Ask the Community - Smith's Hometown Hardware

    The Home Depot - This is right down the front of my sink. It's already cracking.

    The Home Depot

    1.6(22 reviews)
    49.7 mi
    $$

    TERRIBLE customer service. Often contradictory to what's offered on the app (i.e. they won't…read moreinstall certain appliances despite their app saying they do). I was criticized for wanting help in-store after waiting half an hour because "they were busy".

    The customer service here leaves something to be desired, by a long shot. Or maybe if I had been a…read moreman, I would have had a better experience? I don't know. After dropping my daughter off at work, I decided to stop at Home Depot since it was right across the street from the mall because I needed to pick up wood to complete a trellis. I grabbed the wood I needed, but wanted it cut down. I asked two associates who were nearby and they told me that they needed to load some plywood first, could I wait? I told them sure, I could wait. They sounded a little as if I was putting them out, but whatever... During the first 15 minutes that I waited, several employees walked past me: No eye contact, no "you finding everything okay?", no "do you need any help", no acknowledgment at all. Fortunately, I was still patiently waiting. But then 20 minutes go by...one of the associates walks past me a second time -- still no acknowledgment...then thirty minutes... Unable to wait any longer, I decided to just pay for the wood and leave. Up at the register, the two associates who asked if I could wait are still loading plywood. The thing is...I don't have a problem waiting. I've worked retail and understand that there are other customers and tasks that need to be done, I get that. There is a limit, however. A customer should never be left waiting for 30+ minutes. If you can't get to a customer within a reasonable amount of time, you call for assistance. You let the customer know that they haven't been forgotten. You don't walk past a customer several times and not acknowledge them, especially if they're still standing in the same spot. Pablo, up at the register, was the one highlight. He was friendly and courteous. He acknowledged me and didn't make me feel as if I was putting him out. I will be doing my shopping at Lowe's from now on. I've always been greeted and helped quickly. The associates have all acknowledged me with a smile or a question as they passed me in the aisles. I've never felt invisible there.

    Photos
    The Home Depot - This seam was done a day before this photo was taken. Look at how bad it is at the curve.

    This seam was done a day before this photo was taken. Look at how bad it is at the curve.

    The Home Depot - This is where the countertop meets the wall. It's a huge gap.

    This is where the countertop meets the wall. It's a huge gap.

    The Home Depot - More empty displays...

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    Smith's Hometown Hardware - hardware - Updated May 2026

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