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    Grocery Outlet

    5.0 (1 review)
    Open 8:00 am - 9:00 pm

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    2 years ago

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    Pilot Travel Center

    Pilot Travel Center

    2.7
    (12 reviews)
    0.6 mi
    $$

    This is your quick stop to fuel up in different ways…read more ~ Car Fuel ~ Snack - Food ~ sleep recovery ~ Dog park What are great place to consider. Facilities, park, and parking lot are clean and inviting.

    Absolutely TERRIBLE customer service at Pilot in Mountain Home…read more I purchased $36 worth of gas, only to discover that my credit card had been charged/held for $226. The store had a sign posted warning about debit card holds, but my card is a credit card--not a debit card--so that explanation did not apply. When I went inside to ask about the charge, the employees immediately told me there was nothing they could do and that I would need to contact the manager. When I requested to speak with the manager, I was told the manager was out of town. Instead of getting help from someone knowledgeable, I was directed to a shift lead whose behavior was as shockingly unprofessional as was her appearance (you know the kind...too much makeup...not enough clothing...and a snarky sneer that could rival even the most immature wannabe sick dope who is desperately lacking any kind of authenticity). First, she blamed my bank. When I explained that it was a credit card, not a bank account or debit card, she then blamed the company and told me to call a toll-free number. When I again asked to speak with the store manager, she said the manager was unavailable because they were out of town. I pointed out that managers generally have phones and can be contacted when serious customer issues arise. She then handed me a piece of paper with two names and a phone number. I stood right there in the store and called the number she gave me--only to discover it was the store's own phone number, which immediately started ringing next to us. When I pointed out how unprofessional and ridiculous that was, she giggled-actually giggled- ran away to the back of the store, and said she couldn't give out personal numbers. So let me get this straight: Pilot can put a $226 hold on a customer's credit card for $36 worth of gas, nobody in the store can explain it, nobody can help fix it, nobody can connect you with a manager, and when they hand you the store's own phone number as a solution, they think it's funny. The entire interaction was dismissive, immature, and completely lacking in customer service. I'm not asking for any kind of treatment that is out of the ordinary when dealing with professionals. But apparently at Pilot in Mountain Home, Idaho, they like to be open on a holiday weekend just to taunt people passing through. Wow! Just WOW! If this is the level of training and customer service Pilot considers acceptable, management has far bigger problems than fuel sales. Customers deserve answers, accountability, and basic respect--not excuses, misinformation, and immature laughter. Holding over six times the amount of a customer's purchase on a credit card is concerning enough. Being met with incompetence, finger-pointing, and laughter when trying to resolve it is ridiculously unacceptable. I won't be back, and I certainly wouldn't recommend this location to anyone who expects competent customer service. Good luck out there!!!

    Photos
    Fresh Coffee
    Fresh Coffee
    Women's Restroom
    Women's Restroom
    Entrance

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    Entrance
    Steelz

    Steelz

    3.2
    (49 reviews)
    48.7 mi

    Their name says it all! They have everything you can think of from food, furniture, clothing to…read moreevery day accessories at an affordable price.. My husband and I recently bought a home and Steelz was our oasis! Su nombre lo dice todo (Ofertas)! Usted puedo encontrar todo lo necesario para cualquier ocasión desde comida, muebles, ropa y accesorios que utilizamos todos los días! Mi marido y yo acabábamos de comprar nuestra primera casa y Steelz fue nuestro oasis..

    I've heard about Steelz but never have had the chance to visit until recently. I am very familiar…read morewith returns as I manage a team that oversees 14-18 online vendors with many of them being on Amazon, Walmart, and Costco. So, criss-cross apple sauce everyone STORYTIME I When you're a manufacturer/vendor and you agree to be on Amazon whereas you sell to Amazon and then Amazon sells to its customers, most vendors choose to pay Amazon 2% for handling the returns. This means that the returns do not go back to the manufacturer or the vendor. Please note that in Seller Central, there is also a similar program but some sellers can opt to have returns returned to them. Steelz from what I saw on their shelves seems to be a home for returning goods from various stores and platforms. It also looks like Steelz is the local recipient of left-over stock that Costco and others don't want on their shelves anymore. STORYTIME II Ever since the asterisk in the upper right-hand corner of the price matrix sign at Costco? If you see the asterisk, it means that the item has a number of days before it leaves Costco. That item may or may not sell out. If it doesn't sell out, meaning sealed, factory new items are left over, Steelz will most likely buy them at a discount ( liquidated price agreed upon with Costco and others ) and then Steelz is now the owner of the inventory of sealed and new items as well as any returns that Steelz wants to buy. While I walked through Steelz, I noticed many items from Costco. I couldn't determine whether or not the pricing at Steelz was indeed a deal. In my opinion, a couple of dollars saving wasn't worth it for me but I do see value for customers who are not Costco members. If didn't have a Costco membership but wanted to shop at Costco, then Steelz is potentially a great deal. Steelz also has many Kirkland products in smaller individual sizes like toilet paper and paper towels. We didn't buy anything at Steelz that day but I would be interested in going back and doing some more looking and pricing. There's been some discussion about the return policy or returning products overall. I can't speak on this topic since I have not purchased anything. If I do purchase anything and if I have to return anything, I'll update this review.

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    Steelz
    What??
    What??
    Steelz

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    Vintage Queen

    Vintage Queen

    4.4
    (12 reviews)
    43.7 mi
    $$

    I was looking for a chair to have Santa sit in for a fundraiser at my business and found the…read moreperfect chair. I have never had so much fun shopping in a store like this. The staff is friendly always willing to help and do it all with a great sense of humor. It's important to enjoy where you work and is seems everyone here is really encouraged to be themselves and have fun.

    I found this shop from a post they had on Instagram. I'm always down for a shopping adventure at a…read morestore with vintage goods in it. So, my daughter and I made our way in to see what kind of neat treasures we can find. Walking in, it's quite overwhelming. It's a good sized store front but they have a lot crammed onto the sales floor. We made our way through through the store and they have some pretty pieces available. Tea sets, furniture, clothes. Surprisingly, I was quite taken back on some of the pricing her. I found an old birdcage and they wanted almost 200 bucks for it. That is some crazy business. Some salad bowl sets were 10 cause I couldn't imagine pricing anything above that. A tea set for 175 dollars. As full the store was with product, nothing really stuck out to me. To be honest, this place had a thrift store vibe with crazy pricing. Is everything vintage? No. It's a neat store if you're willing to maneuver your way through all the clutter. The pricing is out of this world and you can probably find similar things at the Idaho Youth Ranch for a quarter of the cost. It was neat that we made it in to check out but it just wasn't my cup of tea.

    Photos
    Vintage Drexel Furniture
    Vintage Drexel Furniture
    Vintage Queen
    Vintage Dish Sets

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    Vintage Dish Sets

    Grocery Outlet - grocery - Updated July 2026

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