Dr. Liu (ENT) and his team were incredibly helpful, professional, and thorough throughout my visit…read more They took time to clearly explain all of the testing and results, making sure I understood everything. The medical student was also very kind and attentive, asking thoughtful questions and making me feel comfortable. From start to finish, the entire team made me feel welcomed and reassure that there is a solution to the issues I've been experiencing. I truly appreciate the care and attention I received and would highly recommend them.

I was very disappointed with our experience at this practice. My daughter has struggled with…read morerecurring ear and throat infections, and we know her tonsils and adenoids are enlarged for her age. From our first visit, I felt the physician's bedside manner was lacking. He spent very little time with my daughter, and nearly all communication, including the preoperative instructions and answering questions was handled by the nursing staff. As a parent, I expect the surgeon performing my child's procedure to be available to discuss concerns and explain the plan of care. That did not happen. Our biggest concern came during the preoperative appointment when we were told that, after surgery, the only pain medication recommended would be over-the-counter Tylenol. I expressed that I was worried this would not provide adequate pain control and that effective pain management is essential to helping children stay hydrated, eat, and recover successfully after a tonsillectomy. The response was that my daughter would receive a lollipop to help numb her throat, but we were instructed not to use ibuprofen because of the potential increased risk of bleeding. When I mentioned that several families I know were instructed by their ENT specialists to alternate Tylenol and ibuprofen after surgery, I was told that this office follows its own policy regardless of what other physicians recommend. I was also concerned that the procedure was scheduled at an outpatient surgical center rather than discussing whether a children's hospital might be a more appropriate setting for a pediatric patient. I do not question the surgeon's technical ability or surgical skill. However, I believe postoperative planning and communication are just as important as the procedure itself. As a parent, I left feeling that my concerns were dismissed and that I was not adequately prepared to help my daughter through a successful recovery. For those reasons, we chose to cancel the surgery and seek a second opinion.

I really like Dr. O'Neal. He takes his time and answers all concerns…read more In this day and age where I have a PCP at Methodist and you can NEVER speak to a live person, just text and message, I REALLY appreciated that he personally called me to give me my test results. I have worked in hospitals and for the medical field for over 30 years and some of the systems have just become so impersonal. I would recommend Dr. O'Neal to anyone seeking an excellent ENT.

Dr. Khetarpal is amazing. If I can write 10 stars, I would!! For the longest, I could not breathe…read morethrough my nose nor smell and it was affecting my everyday activities . I came to Dr. Khetarpal about a year and a half ago with complications of polyps in my nose . Dr. Kheterpal completed a surgical procedure to have my polyps removed early last year and since then I've been able to breathe and smell completely. If I could recommend any doctor, he would definitely be my first choice. His bedside manner his knowledge on different medications and information regarding allergies is beyond amazing. I was definitely a difficult case, but he did not give up and I thank him so much. Also shout out to his medical team, Kay for working so hard to ensure the problem got solved as well. You don't find many doctors like Dr. Khetarpal anymore.

Can't say enough about Dr.Khetarpal and his staff! My doctor recommended his office once 2 rounds…read moreof steroids didn't help my sinuses and ear ache. My first visit he did the scope and then recommended allergy shots and a cat-scan. Dr.Khetarpal explained immediately after the scan I needed surgery. I was scheduled two weeks later and it changed my life! My nose was not packed and I had very little bleeding and swelling. I instantly felt the pressure in my head was gone, my vision improved and no more ear ache! Dr. Khetarpal and his staff are compassionate about their patients and throughout the whole process have been amazing and caring! Highly recommend them!!!

I had an awful and persistent ear infection that wasn't healing with antibiotics. As a last ditch…read moreeffort, I went to Southwest ENT for answers. I was able to be seen quickly due to a cancellation and Dr. Chow solved all of my ear problems. I can now hear clearly, and the stubborn gunk from the infection has been suctioned out. I would definitely go here again. The process is streamlined and the staff are kind.

Located next to the surgical hospital. I recently moved from NJ and needed to see an ENT. Some ear…read morepain and muffled hearing, looks like it's an ear infection. Dr. Mostert was excellent. She asked the questions, checked my ears throughly, and put me at ease. Even got some wax removed from the ear giving me problem. Highly recommend this office. I was able to get an appointment with 1-2 days.

Love love love Dr Nicolau, she did my surgery to straighten my septum and shave back some adenoids,…read morethe surgery went great and I've been following up every since. If you have sinus issues, I'd highly recommend Dr Nicolau!

For years I suffered with debilitating sinus infections. I always assumed that they were…read moreallergy-related. Time after time minor ER doctors just prescribed nasal sprays and antibiotics which did absolutely nothing but offer temporary relief. It wasn't until I was referred to Dr. Nicolau that my life completely changed. I immediately felt the genuine care and passion she has for her patients. She was incredibly warm and caring. CT results showed I had a deviated septum and polyps all throughout my sinuses. Surgery was recommended. Although I was incredibly nervous, I knew I was in good hands. Dr. Nicolau performed my 3 hour surgery 18 months ago and I can honestly say my life has completely changed. I have not experienced one sinus infection since! Dr. Nicolau was the only doctor who truly took the time to diagnose the real issues I had. I refer friends and people to her any chance I get. I can not sing her praises enough. If you suffer from sinus issues, please do yourself a favor and make an appointment with Dr. Nicolau!

Dr. Shah was very friendly & informative. Staff was welcoming and helpful. I highly recommend this…read moredoctor!

Very efficient place as far as appointment and waiting to be seen. Staff is very polite - Dr Neilan…read moreis kind and listens - male assistant (sorry I don't remember young man's name) seems to be a good communicator and very caring. I wasn't thrilled with calling a nurse/assistant for questions on my medicines since I felt she wasn't very knowledgeable nor particularly helpful.

Avoid this doctor!! My appointment was at 11:30 and I arrived at 11:35 and he had already left the…read moreoffice!! Even though I'd called about 11:15 and told them I would be about 5 to 10 minutes late. A doctor who doesn't respect his patient's time is not worth dealing with. Lousy attitude.

I took my son to see Dr. Martin today and I have to admit the entire experience was very pleasant…read morefrom the convenience of his office to the entire staff from the beginning to end all were very friendly and professional. Dr. Martin himself was very friendly and extremely knowledgeable and helpful in treating my sons ruptured your drum. If you are looking for a ears nose and throat doctor I highly recommend Dr. Martin !

Dr Toung was amazing. I have suffered from not being able to breathe at all through my right…read morenostril for over 10 years. He ran a series of tests because if I were to get a procedure, he wanted to knock out all the issues at once. This included an allergy test, a scan to look at my sinuses and checked for deviated septum. The surgery ended up being for deviated septum and trimming down my turbinates. The surgical team and office staff gave me amazing instructions and were super nice. While the stints were annoying, I had very little IF any pain. Healing was a breeze. My post surgery check ups were with Tammie and she ensured I was doing everything right for fast healing. I don't remember the last time I could breathe this amazing and it makes being more active so easy now that I can breathe properly. If I had anything happen where I needed surgery again, 100% would do this again with this team.

Been going to Dr Toung for years, very happy with the care that he's given. Highly recommend.read more

I attempted to make and appointment. The nice woman who answered couldn't even say the word,…read more"tinnitus". occupational hazard. The conversation was brief. We got the PII and insurance information out of the way. Then we attempted to schedule and appointment. The soonest to their location near me was 12:12pm on Friday. Then I was told that I would need a hearing test first. Ok. That makes perfectly good sense. You sort of need data if you wish to event attempt to speak intelligently on subject. Then I was told that I would need to take the 8:45am, appointment in order to have the hearing test. So I thought the 8:45am would be for the hearing test and then I would see the doctor. No. The 8:45am was to have a consultation with the doctor. Then I was to have the hearing test. She lost me there. The 12:15pm was for a consultation with the doctor as well without a hearing test. A hearing test apparently doesn't matter so why the need to change to 8:45am? I could get the hearing test at a later date. The point is that they wanted me to burn a visit, which is time, money and needlessly goes against my insurance. I asked if I could just get the hearing test. Of course. But I would still have to have the consultation and followup visit. Huh. Sound like they're just padding the books. I should've been given the hearing test and then seen the doctor. Then we'd actually have something to talk about. You know. Those little data details called test results. The young woman was nice. She did tell that she hoped I got the help I needed. Man. So do I. A doctor's office that is more concerned about my health than its bottom line would certainly be nice. Sad day...calling them only made the ringing in my ears worse.

OH EM GEE! I live in Houston and usually schedule my doctor…read moreappointments in Houston but I decided to try this ENT location due to it's convenience to my job... I was having issues with my ears. I knew I had wax build up and bought those stupid wax removal kits (that do not work) TWICE. The wax was so bad that my balance was off, I would get dizzy while running and my inner ears would sometimes close shut while asleep on my pillow and then I'd have to carefully open them again..TMI, right? I know... Anyway, DR. PATEL!!!!! She was so amazing. She was very personable and walked me through the process. She safely and painlessly excavated all of my impacted wax! I FEEL LIKE A NEW WOMAN!!! LOL.. the office was neat and clean, Dr. Patel's nurse was super nice, the receptionist was friendly and best of all, they used a paperless electronic questionnaire system similar to an ipad that made checking in a breeze! I came back to work and told all of my co-workers that they need to go and get this done! I can hear so much better now! Thank you Medical Center Associates of Houston - Baytown :-) You guys are all right with me!!!